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Allan S
Phoenix, Arizona

Incredible Service & Hospitality

5.0 of 5 bubblesReviewed 11 Dec 2018via mobile
In the aftermath of super typhoon Yutu, we were part of a disaster response team. Our entire team stayed at the hotel for three weeks, and then about half the team stayed for two more weeks. Even though the hotel and their employees were all dealing with the hardship of recovery from a typhoon, they were incredibly helpful and went far above and beyond in serving us. I hope to return to Saipan with my wife, and we will certainly be staying at the Kanoa Resort.
Date of stay: November 2018
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Glenn P, Director of Operations at Kanoa Resort Saipan, responded to this review
Responded 13 Dec 2018
Hafa Adai from Kanoa Resort Saipan,

On behalf of our entire team, we would like to extend our most sincere appreciation for all that you and your team did while here in Saipan. From morning until night, you worked tirelessly to ensure that our people were taken care of after the devastation of Super Typhoon Yutu. Our housekeepers are already missing you all! To serve you was the least we could do.

We do hope you get a chance to return and enjoy the island you helped so much.

Once again, thank you so much.

Best Regards,

Glenn Policare
Director of Operations
Kanoa Resort Saipan
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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14 - 19 of 396 reviews
Reviewed 12 December 2018

I booked a room here on a moment's notice and that call was like the rest of my 4-day stay. The service is excellent, from the front desk pros to the chambermaids. I stayed here just a few weeks after the super typhoon hit, but every bit of comfort was provided. The rooms are clean, the AC cold, and the bathroom spacious. Super affordable and a short drive to main hotspots. Our room came with breakfast, and that didn't disappoint, either. I'd definitely stay here again!

Room tip: For the best ocean views -- and sunsets -- book a room on the higher floors.
Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Eric P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Glenn P, Director of Operations at Kanoa Resort Saipan, responded to this reviewResponded 13 December 2018

Hafa Adai from Kanoa Resort Saipan,

Thank you very much for taking the time to leave us such kind feedback. At Kanoa, we pride ourselves in providing excellent service and i was so happy to hear our staff exceeded your expectations. I was also happy to hear you enjoyed our clean and comfortable rooms. It sounds like you had a perfect stay with us. So happy you chose to stay with us. We look forward to seeing you again in the near future.

Best Regards,

Glenn Policare
Director of Operations
Kanoa Resort Saipan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2018 via mobile

My wife and I were so incredibly satisfied with our stay at Kanoa Resort. The view was spectacular -- panoramic windows from wall to wall overlooking the ocean. Sunset was spectacular. Service from check in to check out was so professional and pleasant. We caught the dinner show on the beach with Iune and Tasi and company. It was very entertaining. Food at the main buffet restaurant was delicious. Highly recommend this staying at this piece of paradise within the paradise of Saipan 😊

Date of stay: December 2018
Trip type: Travelled as a couple
Thank TheShackSaipan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Glenn P, Director of Operations at Kanoa Resort Saipan, responded to this reviewResponded 7 December 2018

Hafa Adai Glen and thank you so much!

It was great to hear about your experience here at Kanoa Resort. I will make sure to pass along your kind words to our team and share your feedback with our management team. The dinner show here at the Barefoot Bar is not to be missed so I was glad to hear you were able to enjoy it.

See you soon!

Glenn Policare
Director of Operations
Kanoa Resort Saipan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2018

My family and I enjoyed our stay and the food was good. Some amenities like the tissue could be replaced with a better quality and nice smell. Excellent customer service from the staff. We really like the pool hours enjoyed swimming in the evenings nice and cool.

Date of stay: November 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank 670Kay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Glenn P, Director of Operations at Kanoa Resort Saipan, responded to this reviewResponded 30 November 2018

Hafa Adai 670Kay!

Thank you very much for taking the time to leave us feedback. It is always great to hear about an experience like yours. We pride ourselves here at Kanoa by having the friendliest staff on Saipan! I was very happy to hear you enjoyed our late night pool hours as well.

I will discuss your suggestion with our Housekeeping Manager regarding our amenities. We are always looking for ways to improve.

Thank you once again. Hope to see you soon.

Best Regards,
Glenn Policare
Director of Operations
Kanoa Resort Saipan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2018

It was family trip - 5 adults and 1 baby. We were in a family room for 2 days.
I originally asked just 1 extra bed but Kanoa prepared 2 more extra bed.
That`s so good to us. The room size was large enough to be 6 person or maybe more in it. Most of things are good.
However, the air conditioner in resort was breakdown! It was terrible especially in Saipan. I would gave 2 or 3 star of rating to this resort because of that problem.
We complained it and immediately got the excellent response by the manager of the Kanoa resort. He is Mr. Glenn.
He fully understood our uncomfortable and adequately compensated.
I appreciate Mr. Glenn`s effort. Very good rating is your`s. Thanks a lot.

Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Jong-Ho O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GlennP1118, Director of Operations at Kanoa Resort Saipan, responded to this reviewResponded 29 October 2018

Hafa Adai from Kanoa Resort Jong-Ho O,

It was a pleasure to meet you and your family. I was also happy to help out when the A/C was down. Our maintenance department does an amazing job keeping our Resort clean and cool. From time to time however, every hotel encounters a challenge and i am glad you were happy with our response.

It was great to hear you enjoyed our spacious Family Room. I hope you get a chance to enjoy our BBQ dinner show next time you come.

We are all looking forward to seeing you and your family and I hope to meet you again soon.

Best Regards from the entire Kanoa Resort Family,

Glenn Policare
Director of Operations
Kanoa Resort Saipan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2018 via mobile

I booked a family room & I most say it was better than I expected. I had dinner with my family at the isla restaurant & it was really good food with great service from the restaurant staffs.I personally want to thank Mr.Jay for all his hard work & answering all my questions about the island. Mr.Jay helped me & my family with my luggage’s and told me the best place to see the sunset view was at the beach front of the hotel. Mr.jay was very nice to entertain my kids while I was checking in at the front desk reception. Once again my stay was great and me & my family would recommend this hotel to other friends.
P.s the family from China micelle

Date of stay: September 2018
Trip type: Travelled with family
Thank Michelle Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GlennP1118, Director of Operations at Kanoa Resort Saipan, responded to this reviewResponded 23 October 2018

Hafa Adai Michelle and thank you from Kanoa Resort!

We are so happy to hear your enjoyed your stay. I will make sure to pass your kind words on to Mr. Jay! It is always great to hear about an exemplary experience from one of our guests. The Family Rooms are one of our most popular rooms as you can see. Spacious, double balcony, a full seating area and plenty of space for everyone!

Once again, thank you for your kind words and we hope you can bring your family again to experience another amazing sunset here at Kanoa Resort Saipan.

Best Regards,

Glenn Policare
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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