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vincentyeoeb

Good

4.0 of 5 bubblesReviewed 27 Jul 2024
Understand this is a resort hotel.
But disappointed with most of the restaurant closed for lunch including the lobby bar. It will be good to at least the lobby open for coffee and meeting. Overall is good and great location. Hope to see more improvement in hotel dining.
Date of stay: July 2024
Trip type: Travelled on business
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dusit Guam, General Manager at Dusit Thani Guam Resort, responded to this review
Responded 28 Jul 2024
Dear vincentyeoeb,
Håfa Adai! Thank you for taking the time to write a review for us. We appreciate your support, and we will share your concern regarding the restaurant business hours with our team, so we can progressively achieve the customer-satisfaction with each and every experience we provide our guests. I hope you can honor us with another opportunity to welcome you back to the Dusit Thani Guam Resort and impress you with our warmest hospitality and services once again.

Sincerely,
Yumi Oka
Admin Assistant to the Director of Rooms
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Waterpark Zone: Dive into our expansive waterpark, which features two thrilling water slides, a lagoon for “Kayak Adventures”, a Swim-Thru Adventure (an aquarium, one of only eight in the world), Siheky & Sandy’s Splash Pool, and more. Sports Zone: Stay active with our tennis courts, pickleball courts, fitness center, basketball courts, and yoga sessions. •	Entertainment Zone: Enjoy the spectacular Super American Circus in the Pacific Pavilion and coming soon, our new and exciting dinner show!
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Reviewed 21 July 2024

Aimee is the best server I’ve ever had. We had a beautiful day at brunch at Dusit Thani and she gave us the best possible experience. I hope everyone who comes here gets Aimee as a server. She was so kind, attentive, and warm. Her constant smile and positive demeanor created the best experience. 12/10 I can’t wait to come back.

Date of stay: July 2024
Trip type: Travelled with friends
Thank Felicia E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dusit Guam, General Manager at Dusit Thani Guam Resort, responded to this reviewResponded 26 July 2024

Dear Feliciae335,

Thank you so much for taking the time to share your wonderful experience at Dusit Thani. We are delighted to hear that Aimee provided you with exceptional service during your recent brunch visit.

Aimee is indeed a valuable member of our team, and your kind words about her attentiveness, warmth, and positive demeanor are truly appreciated. We strive to create memorable experiences for all our guests, and it's heartwarming to know that Aimee's efforts contributed to making your day special.

We will be sure to pass along your compliments to Aimee and the rest of our team. Feedback like yours motivates us to continually uphold the highest standards of service.

Once again, thank you for choosing Dusit Thani. We look forward to welcoming you back for another enjoyable brunch experience in the near future.

Warm regards,

Jeffrey Borja
Property Total Quality Manager
Dusit Thani Guam Resort

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 19 July 2024

Best buffet I have been to. Great view, great service. Aimee was an awsome waitress, best ever. Huge selection of food. Crablegs good. Shrimp good. Beer good. Ice cream good. Short ribs good. Cheeses good. Cezar salad good. Belly full. Toilet tonight bad.

Date of stay: July 2024
Trip type: Travelled with friends
Thank Nathan G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dusit Guam, General Manager at Dusit Thani Guam Resort, responded to this reviewResponded 26 July 2024

Dear Nathan,

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our buffet, and that Aimee made a memorable impression with her service—she truly is a gem on our team. It’s great to know you enjoyed the crab legs, shrimp, beer, ice cream, short ribs, cheeses, and Caesar salad. Full belly is a good thing! :-)

We hope to have the pleasure of serving you again soon. Thank you for your feedback, and we look forward to welcoming you back!

Warm regards,
Jeffrey Borja
Property Total Quality Manager
Dusit Thani Resort Guam

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 19 July 2024

Aimee did an amazing job serving our group. The cab legs and the short ribs were very good. Desert was amazing! Very satisfied with the food and service!

It says this review needs 200 hundred characters so hope this helps! It says this review needs 200 hundred characters so hope this helps!

Date of stay: July 2024
Trip type: Travelled with friends
Thank Travis D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dusit Guam, General Manager at Dusit Thani Guam Resort, responded to this reviewResponded 26 July 2024

Hafa Adai, Dear travisdL6191TP,
Thank you so much for taking the time to share your wonderful experience at Dusit Thani Guam Resort. We are delighted to hear that our restaurant provided you with exceptional service during your recent visit. We strive to create memorable experiences for all our guests, and it's heartwarming to know that Aimee's efforts contributed to making your day special. Feedback like yours motivates us to continually uphold the highest standards of service.
Once again, thank you for choosing Dusit Thani Guam Resort. We look forward to welcoming you back for another enjoyable experience in the near future.

Yumi Oka
Admin Assistant to the Director of Rooms
Dusit Thani Guam Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 18 July 2024

Aqua Restaurant was a huge dinner dining experience not just because of the awesome food but more because of our Server Ms. Franny who took care of our needs through out our dining experience!! Kudos to Franny!! Dusit Thani has always been a great hotel experience here on Guam and I truly recommend it to everyone I know!!

Date of stay: July 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jterlaje61
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dusit Guam, General Manager at Dusit Thani Guam Resort, responded to this reviewResponded 29 July 2024

Dear Jterlcje61,
Thank you so much for taking the time to share your wonderful experience at Dusit Thani Guam Resort. We are delighted to hear that you enjoyed the dinning at Aqua during your recent visit. We strive to create memorable experiences for all our guests, and it's heartwarming to know that Frany contributed to making your day special. Feedback like yours motivates us to continually uphold the highest standards of service.
Once again, thank you for choosing Dusit Thani Guam Resort. We look forward to welcoming you back for another enjoyable experience in the near future.

Sincerely,
Yumi Oka
Admin Assistant to the Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 13 July 2024 via mobile

We came with baby twins. The aqua buffet was accommodating. We were welcomed with lovely hospitality. Special thanks to Jay who was very attentive and helpful. We appreciate the head up on the dress code for our dinner place tonight.
Lovely time with family!

Date of stay: July 2024
Trip type: Travelled with family
Thank onvisarinee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dusit Guam, General Manager at Dusit Thani Guam Resort, responded to this reviewResponded 18 July 2024

Dear Onvi,
We are delighted to hear that you had a lovely time with your family at our resort! It's wonderful to know that our Aqua buffet was accommodating, and that Jay provided attentive and helpful service. We strive to ensure all our guests have a comfortable and memorable experience. Thank you for acknowledging our hospitality. We hope to welcome you and your family back soon!
Warm regards,
Jeffrey Borja
Property Total Quality Manager
Dusit Thani Guam Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC
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