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MrPhileasF
London, United Kingdom

Great hotel at a fantastic location

4.0 of 5 bubblesReviewed 10 Jan 2025via mobile
Crowne Plaza Guam is located on the beach about a 10-minute drive from the airport, GUM. The hotel is newly renovated with nice decor and well planned common areas. It has two large pools, one dedicated to children's play and a deeper adult pool, and both a few steps from the beach. The restaurants and bars are all located on the ground level, as are the gym. The rooms are a good size, well planned and nice amenities. If you select a sea view room, you get an excellent view over the ocean, beach, and pools. The hotel has abandoned the club lounge for a club experience concept, where breakfast, afternoon tea, and evening drinks and food are served in the bar area. If you don't have lounge access, it is $60 a day. There is complimentary parking and there are bus services to local sights. Overall, it was a great hotel for exploring Guam.
Date of stay: January 2025
Trip type: Travelled as a couple
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Adrian Ngalongalo, Guest Services / Front Office at Crowne Plaza Resort Guam, an IHG hotel, responded to this review
Responded 15 Jan 2025
Dear MrPhileasF,

Håfa Adai from Crowne Plaza Resort Guam!

Thank you for sharing such a thoughtful and detailed review of your recent stay with us. It brings us great joy to hear that you enjoyed your time at our resort and found so many aspects of your experience to your liking.

We’re delighted that our beachfront location and newly renovated facilities left a positive impression. From the well-designed common areas and pools to the thoughtfully planned rooms and amenities, it’s wonderful to know that you found our spaces both inviting and comfortable. It sounds like you truly made the most of your stay, including the spectacular ocean views from your sea view room—a highlight we’re thrilled you appreciated.

We’re also pleased to hear your thoughts on our Club Experience concept. Transitioning from a traditional lounge to offering elevated breakfast, afternoon tea, and evening drinks and food was a decision made to enhance flexibility and inclusivity for our guests. Your feedback is invaluable as we continue refining this offering.

Thank you for noting the convenience of our complimentary parking and transportation services, which we’re glad made exploring Guam even easier. Your recognition of the thoughtfulness behind our design and services is deeply appreciated, and we’re thrilled to have provided you with a great base for your island adventures.

Thank you once again for choosing Crowne Plaza Resort Guam. Si yu'us ma'ase!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 27 December 2024 via mobile

Beautiful hotel right along the ocean. The pool, the bar and the restaurant were all top-notch. Check-in was super easy and the staff was very friendly. Our room (#206) was very clean and quiet, had everything we needed including coffee and tea, which is all very important to me. I would definitely stay here again.

Date of stay: December 2024
Trip type: Travelled with family
Thank mab980
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adrian Ngalongalo, Guest Services / Front Office at Crowne Plaza Resort Guam, an IHG hotel, responded to this reviewResponded 5 January 2025

Hafa adai mab980,

Thank you for sharing your fantastic experience with us! We’re so pleased to hear that you enjoyed your stay at Crowne Plaza Resort Guam. It’s wonderful to know that the location, amenities like the pool, bar, and restaurant, as well as the seamless check-in process and friendly staff, all contributed to making your stay memorable.

We’re especially glad to hear that your room was to your liking, with the cleanliness, quietness, and the essentials like coffee and tea making a difference. Your comfort is a top priority for us, and it’s great to know we met those expectations.

We would absolutely love to welcome you back on your next visit. Si yu'us ma'ase!

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Reviewed 27 December 2024 via mobile

Our family stayed for about five days at this hotel, the staff was great! Very friendly and attentive. I was very surprised of their hospitality, the location is great for people who prefer less crowded areas. Close to good restaurants and mostly everything is within walking distance.

Room tip: Laundry room available but is a little bit pricey.
Date of stay: December 2024
Trip type: Travelled with family
Thank Angelica M V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 December 2024

Very friendly and accommodating staffs! Relatively new facilities. Very nice rooms with comfortable beds and pillows. With restaurant, convenient store, magic show, swimming pools, nice beach front, and other amenities! Will definitely be back!

Date of stay: October 2024
Trip type: Travelled on business
Thank nitesdp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adrian Ngalongalo, Guest Services / Front Office at Crowne Plaza Resort Guam, an IHG hotel, responded to this reviewResponded 6 December 2024

Hafa adai Nitesdp,

Thank you so much for your kind words and for taking the time to share your experience with us at Crowne Plaza Resort Guam! We’re overjoyed to hear that our friendly and accommodating team made such a positive impression during your stay. Providing warm and attentive service is at the heart of what we do, and your feedback is truly appreciated.

It’s wonderful to know that you enjoyed the comfort of our rooms, the amenities we offer, and our stunning beachfront location. Whether it was relaxing by the pool, catching a magic show, or exploring our on-site dining and convenience options, we’re thrilled that these features added to your overall experience.

Hearing that you plan to return is the greatest compliment we could receive. We can’t wait to welcome you back for another visit filled with memorable moments and island hospitality. Si yu'us ma'ase!

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Reviewed 5 December 2024

Upon arrival the front office crew were smiling and very accommodating. Explained clearly the facilities that I can access with like pool area including kids pool, gym facility, sports area, I-shop convenience store, breakfast area, bar if I like to unwind. The room design was cozy with a nice ocean view. The pillows and bedsheet were fluffiest with great smell. Bathtub was also clean and comfortable.

Date of stay: November 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kristian S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adrian Ngalongalo, Guest Services / Front Office at Crowne Plaza Resort Guam, an IHG hotel, responded to this reviewResponded 6 December 2024

Hafa adai M8586MNKristians,

Thank you for sharing your wonderful experience with us! It’s truly rewarding to know that from the moment you arrived, our front office team’s warm smiles and detailed introductions to our facilities set the tone for a memorable stay. Your kind words about their hospitality mean the world to us, as they strive to ensure every guest feels welcomed and well-informed.

We’re thrilled you enjoyed the cozy design of your room and that the stunning ocean view added to your comfort. Knowing that the fluffiness and fresh scent of our pillows and bedsheets enhanced your relaxation truly makes us smile! It’s also great to hear that the cleanliness and comfort of the bathtub contributed to your positive experience.

Thank you for choosing Crowne Plaza Resort Guam as your home away from home. We can’t wait to welcome you back for another stay filled with ocean views, cozy accommodations, and our team’s signature hospitality. Si yu'us ma'ase!

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Reviewed 4 December 2024

Very nice beachfront hotel newly renovated in 2022! Rooms and facilities are very well maintained. Very nice staff as well! There are fitness center, swimming pools, bar, restaurants, even magic show. There are parking spaces as well if you drive.

Date of stay: November 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dexter C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adrian Ngalongalo, Guest Services / Front Office at Crowne Plaza Resort Guam, an IHG hotel, responded to this reviewResponded 5 December 2024

Hafa adai 875dexterc,

Thank you for taking the time to share your wonderful feedback about your recent stay at Crowne Plaza Resort Guam! It’s truly a pleasure to know that you enjoyed our beachfront location and appreciated the care we’ve taken to renovate and maintain our facilities since 2022.

Your kind words about our dedicated team mean so much to us. Providing warm and attentive service is at the heart of what we do, and it’s incredibly rewarding to know our staff contributed to making your stay special.

We’re delighted you had the chance to explore our amenities, from the fitness center and swimming pools to our bar, restaurants, and even the magic show! Hearing that you found convenience in our parking facilities is also greatly appreciated, as we strive to make every aspect of your stay comfortable and enjoyable.

Thank you for choosing us as your home away from home in Guam. We look forward to welcoming you back for more unforgettable experiences in the future. Si yu'us ma'ase!

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