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pghs67
California

Nice beach area

Review of Guam Reef Hotel
4.0 of 5 bubblesReviewed 9 Jul 2024
This resort was damaged from the last storm and closed for repairs for a while. It recently reopened for business. I enjoyed my stay due to the beautiful beach area and views. I agree that some minor upgrades were needed, like lumpy mattress, scratched furniture but nothing major or uncomfortable. I thought their food was good at the Sand Dune, pizzas delicious from the restaurant downstairs. Special kudos to Penny for helping me decide what food to order and navigating the area. Love the room water dispenser. I would stay there again.
Date of stay: July 2024
Trip type: Travelled solo
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Reviews (1,055)
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All reviews infinity pool water dispenser stayed at this hotel for nights tumon beach walking distance easy access to the beach convenient location nice stay hotel restaurants beautiful beach hotel is great hotel room abc store guam convenience souvenirs slippers
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Reviewed 15 June 2024 via mobile

Stayed here for a work trip. The rooms themselves desperately need to be remodeled with new furniture, A/C works really well in the rooms. The view is actually pretty awesome so can't complain about that. But everything just feels old in the room. Room service is good, they have a schedule on every floor saying when they come by to clean the rooms. The gym is really small with some free weights, cable machine, and a couple treadmills. I came here when it was super hot and humid (85 degrees). The A/C throughout the hotel isn't that good so you can feel the humidity when you're not in your room. Doesn't have many food options in the hotel and the little shop is overpriced as usual. They have an infinity pool with a great view. This whole hotel would benefit from a power wash and a fresh coat of paint.

Date of stay: June 2024
Trip type: Travelled solo
Thank Rosendo G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 January 2024

I really LIKE this property. The rooms were really perfect. Offering just what you need for a 24 hour stay for a more than FAIR price. The hotel was very clean and VERY COMFORTABLE, pillows were clean and I love the 5 gallon water in the room for cold and hot water. This hotel delievered with a great view and clean outdoor patio, it's the little things. The pool has one of the best views in my opinion and I like the location of the property. It's a short walk down some stairs to the beach. The front desk ladies and gentleman were super kind and helpful and did their best. The management is extremely professional and warm. I will be back

Room tip: A water view is a must
Date of stay: January 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
1  Thank Melissa K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 February 2023 via mobile

立地は最高。ご飯やコンビニも徒歩でたくさんあるので困りません。ホテル内にもバーが1つとレストランがあります。
ホテルの施設はインフィニティプールに加えタモンビーチに行ける階段があります。

ホテルの客層は韓国の家族連れと日本の若いカップルが多く、部屋の壁が薄いのか隣の部屋の子供の夜泣きがうるさくて寝れませんでした。耐えられず部屋を変えてもらったのですが、交渉時日本人のマネージャーは「子供のことなんだから我慢しろ」くらいの物言い。追加料金を払ってまで良い部屋を予約していたこともあり納得できないと現地のスタッフに英語で交渉したらすぐ対応してくれましたが、日本人マネージャーは日本人が英語を話さず大人しいから我慢させれば良いと思ってるんでしょうか。
さらに、移った先の部屋はエアコンが壊れていて動かず。仕方なくさらに別の部屋に移動したものの、また別の子供の夜泣きでほぼ寝れず。。
ファミリー向けならば、予約時の注意事項として明記してあれば選びませんでした。残念ながらリピートはナシです。

Location is the best! You can access to town center only just few minutes by walk. You can easily reach to restaurants and ABC store. The hotel has a bar and some restaurants inside. There is a beautiful infinity pool and a stair connect to Tumon beach.

Most of guests are Korean family and Japanese couples. The wall of the room is too thin to avoid the noise of baby crying entire night. I asked hotel manager to change my room to refrain from the noise but she said “We cannot control baby so you should accept it”. I paid extra fee to get high grade room so it was unacceptable for me. After the negotiation,staff gave me another room but A/C didn’t work so I had to move to the 3rd room. Unfortunately I struggled with another baby crying entire night even though I moved 2time. Hotel have to write in advance that they accept those noisy customers and the wall is too thin. Unfortunately I will never stay in this hotel. Last but not least, local staffs were super friendly and nice.

Room tip: Good for family. If you need a silent privacy and relax time, I don’t recommend. 子連れならいいと思いますが、カップルや静かにリラックスしたい人にはお勧めできません。
Date of stay: February 2023
Trip type: Travelled solo
Thank ymchip
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yasuo Hoshino, General Manager at Guam Reef Hotel, responded to this reviewResponded 1 August 2023

この度はグアムリーフホテルへご宿泊頂きまして誠にありがとうございました。当ホテルの利便性の良さをご活用いただき、グアムのご滞在をお楽しみいただけたご様子を伺えて嬉しく存じます。
しかしながら、お隣の客室からの騒音やエアコンの不具合により2度のお部屋の移動をお願いし、ご迷惑をお掛け致しましたこと、またその際に日本人マネージャーの対応が不十分であったことを重ねて深くお詫び申し上げます。
今回ご指摘頂きました点は真摯に受止め、ホテルの施設のメンテナンス強化とサービス向上に従業員一同取り組んでまいります。
最後になりましたがご帰国後のお忙しいところ、ご滞在の感想をご投稿頂きまして誠にありがとうございました。

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Reviewed 11 February 2023 via mobile

Good location, very close to a beautiful beach and close to many shops and restaurants. The hotel room we were in was in need of a refresh. The furniture is old and stained and the beds were very uncomfortable. But it was very quiet. The pool is large and well maintained. The staff were very friendly and helpful.

Date of stay: February 2023
Trip type: Travelled as a couple
Thank Lisa D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yasuo Hoshino, General Manager at Guam Reef Hotel, responded to this reviewResponded 1 August 2023

Hafa adai! Thank you for staying with us and giving us your feedback. We are delighted to hear that you liked our convenient location as well as our infinity pool. Thank you also for giving a kind comment about our staff. On the other hand, we are sorry that you felt our room was dated. We will share your comment to the management and do our best to improve our facility for our guests.
Thank you again for choosing Guam Reef Hotel and we look forward to welcoming you back in the future.

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Reviewed 14 December 2022 via mobile

My husband and I stayed at this hotel for 3 nights and we had a nice time. Some areas of the hotel are dated (including the outside needing a paint job) but they are currently doing some work. Aside from being dated, the hotel is very well kept and clean. The room was spacious with a nice balcony facing the pool/ocean and again was very clean. The bathroom could definitely use a facelift but otherwise it was functional and good for us. The location of the hotel is great - walking distance to lots of shopping and restaurants. As a side note - if you're taking a cab from the airport, don't just hop into the first cab you see, go to the actual taxi stand. We made the mistake of doing that and ended up paying for a metered cab as opposed to a flat rate to go to this hotel. Also, if you plan on leaving the hotel and need transportation, look into the trolley that runs daily before taking a cab. The trolley is cheaper than the cabs and makes various stops (it doesn't go everywhere so you may need to take a cab depending on where you'e going). The staff was very friendly and helpful. We had an issue with our A/C on our last night and instead of wasting time trying to fix it, they immediately offered to move us which we greatly appreciated. The pool was nice, overlooking the ocean, my only gripe was that there were too many gnats around but I guess that's to be expected in a tropical island. The beach was a short walk down some stairs and rocky path. I recommend bringing water shoes/good slippers if you plan on taking walks along the beach as there are seashells around (not unbearable but easier with something on the feet). Overall we had a very nice and enjoyable stay here.

Date of stay: December 2022
Trip type: Travelled as a couple
Thank Chonee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yasuo Hoshino, General Manager at Guam Reef Hotel, responded to this reviewResponded 1 August 2023

Hafa adai and thank you very much for choosing Guam Reef Hotel as your accommodation on Guam.

We are delighted to hear that you had a great time on Guam. However, we sincerely apologize for the inconvenience you experienced due to the air conditioning issue on your last night. Although we are glad that our staff was able to assist you right away by changing your rooms, we will put more effort into facility maintenance to ensure a comfortable stay for our guests.

Thank you again for your valuable feedback, and we look forward to welcoming you back here in the future.

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