Pitty, this is the word that comes to mind about hotel nikko Guam - for a Japanese managed hotel I find it even more abhorrent.
The good, It’s beach and the vistas from the rooms are breathtakingly incredible - but that’s it.
The bad, hotel itself is completely in shambles.
The staff clearly have their hands tied by senior management.
The ceiling of the check in counter had clear water leakage and even black mold scattered.
When we got to the room, the carpet the sheets were all moist and damp. The ceiling of the bathroom had black mold and the tiles were covered in soap scum.
Just not good at all.
The water was “complimentary” but only for the first night. I asked what if I check in every day? They would only say see the front desk, IOW, this is what they were instructed to do.
Then on the final day when we checked out, it was pouring torrential rain, snapped this photo of the indoor hallways with water leaching from the ceiling and wall and soaking the carpet. Green algae had grown on the room windows which shows they haven’t been cleaned in ages. If this is how nikko shows itself, then what of the unseen places?
Thus, pitty, the place has the means to be five star, but it is not in anyway at all h. Hell, I’ve La Quinta is better.
Hence at best one star.

This hotel is a bit far away from the restaurants and shopping centre. Free shuttle is available but you have to wait at the entrance in high temperature. I do not feel safe to walk at evening time because the route is rather quiet, though I was told that walking in day time would be safe. It may be better to take taxi or rent a car if you want to take dinner outside, restaurants are available inside the hotel. The beach is not a good location, it is a coral reef beach which is wavy and shallow, you may easily get hurt. Beaches of hotels nearby are much better for swimming. The design of the hotel is so special that almost all rooms (or maybe all rooms) face the sea so the view is quite good. Room and public area are clean, though bath room looks old with mildew. Room supplies and cleaning are not consistent, bottled water is not supplied everyday and cleaning is sometimes quite late in the day. Thermostat did not work well, it stayed cold all the time. The room service staff left me a note to ask front desk for bottled water myself. The Crystal Chapel is an attractive spot but it is not open to the public not even the hotel guests. Staff are nice.