It's been 2 years since we visited the Hyatt Residence Club and when we arrived it felt like returning home. This property does a wonderful job creating a special experience for guests. We love the boutique feel of the Residence Club and also having access to the amenities of the Hyatt next door - it's like a terrific 2-in-1! We spent our last night at the Westin Nanea and there was no comparison - that is when we realized how truly special the Hyatt Residence Club is - everything about the property is relaxing and the entire staff goes out of the way to make guests feel valued and a priority.

We love the beautiful balconies, spacious rooms, well equipped kitchen - you have everything you need for a relaxing stay. We did yoga every morning while our kids were online for school, took advantage of the running path and jogged into Lahaina for coffee, watched for turtles, played in the waves and loved having everything so close.

Well done Hyatt! We'll be back, hopefully soon!

We had to cancel our stay at this resort due to COVID quarantine requirements. I was told in August that the refund will take approx 2 weeks. About a month later, I still had not receive a refund. When I called to follow up, I was told that due to the pandemic, they had to handle a lot of cancellations and are experiencing delays in processing. I was told to wait another week or so. 2 weeks goes by and nothing. I called again and again and was given the exact same script each and every time. I was then told that they submitted a request to check on my refund status and I should hear back in a day or 2. A week goes by again and crickets. I called and they said they still don't have a status and that they would escalate it to a manager and that will help speed things up. Another week goes by and no email, no calls from Hyatt. I called again and was told the manager had processed my refund a couple days ago. No refund came through on my credit card and I was told the manager will reach out to me. Again, nothing. I called and was transferred to the manager's voicemail. I left a voicemail asking for a call back and now 2 days later, no call. I called today again and was once again transferred to the manager's voicemail. One of the representatives I spoke with said since they are on the reservation side, all they can do is submit refund request and beyond that there's nothing they can do. She also told me that a lot of other customers are experiencing the same thing as if that should make me feel better that others are also not getting their money back. It's now almost 3 months since the original request was submitted. This horrific experience has wasted so much of my time and energy. I am still going to continue to chase after my refund but one thing for sure is despite lots of amazing experiences at Hyatt properties all over the world, this company has lost me as a customer for good.