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Review of Napili Gardens #8

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Terrible
2 reviews
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Overview
Condo/Apartment -
3 Bedrooms, 2 Bathrooms, Sleeps 8
Lahaina, Maui, Hawaii

Reviews from our community

Terrible - based on 2 reviews
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Reviews from our community

Date | Rating
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English first
blythcarp...
Green Valley, Arizona
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Delightful apartment if you could nuke the neighbor's dog”
Reviewed 2 July 2017 for a stay in June 2017

I just spent 3 weeks in Napili Gardens unit #8 with my daughter, her husband, and our two teen age grandchildren. We loved the location: an easy walk to great snorkeling at Kapalua Beach and to Napili Bay. The unit was roomy with 3 bedrooms, 2 baths, a nice downstairs living room, and a comfortable lanai for outdoor eating. So no complaints so far. BUT, a dog living in a yard behind Napili Gardens barked nonstop. He woke us up in the morning and barked at night as well. We reported this to Maui Beachfront Rentals on several occasions, but presumably there was nothing they could do. The barking affects all units on the back end of the property, and I suggest NOT renting them (#s7,8,9,10).

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
11 Jul 2017
We are certainly very sorry this guest had to deal with the dog barking during your stay. This is the first time we have encountered any dog barking on this property. Hawaiian law makes it very difficult to address a situation such as this. The Maui Humane Society won’t respond without a long process involving multiple reports and audio/video documentation, after which they will send a complaint by mail to the property owner where the dog is (a private home behind the complex). Quam Properties, who manages the Napili Gardens Complex, went to the property several times to try to see/hear the dog for themselves – no result. We also sent out our office manager to the location more than once, and she too was unable to hear the dog.

The guest sent us audio/video evidence as their stay was finishing one afternoon, but it wasn’t enough for us to file a complaint and begin that process with the county. Even though this was the first time a dark had barked at this location and it was out of our control to fix, we still issued the guest a $570 refund on their stay. We will continue to monitor the property and stay in contact with the Humane Society should the issue continue. Thank you for being our guest. We hope you do consider returning the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
rstevens7...
Dallas, Texas
1 review
“Neighbor's Dog Barks Incessantly”
Reviewed 27 June 2017 for a stay in June 2017

Napili is great and this unit would have been wonderful BUT the local neighbor just behind the unit has a big dog that barks ALL THE TIME. He wakes you up at 5:30 am, ruins any chance of a vacation nap in the afternoon, and keeps you up until past midnight. The dog is chained up outside 24/7 and is a nightmare (for Napili Gardens units 6-10). Find somewhere else to stay in Napili.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
11 Jul 2017
We are certainly very sorry this guest had to deal with the dog barking during your stay. This is the first time we have encountered any dog barking on this property. Hawaiian law makes it very difficult to address a situation such as this. The Maui Humane Society won’t respond without a long process involving multiple reports and audio/video documentation, after which they will send a complaint by mail to the property owner where the dog is (a private home behind the complex). Quam Properties, who manages the Napili Gardens Complex, went to the property several times to try to see/hear the dog for themselves – no result. We also sent out our office manager to the location more than once, and she too was unable to hear the dog.

The guest sent us audio/video evidence as their stay was finishing one afternoon, but it wasn’t enough for us to file a complaint and begin that process with the county. Even though this was the first time a dark had barked at this location and it was out of our control to fix, we still issued the guest a $570 refund on their stay. We will continue to monitor the property and stay in contact with the Humane Society should the issue continue. Thank you for being our guest. We hope you do consider returning the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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