My husband and I nearly missed the trip altogether due to me mixing up the check in and departure times. They crew was nice enough to wait while my husband parked the car and got onboard. The crew is very friendly and eager to help and made us feel very welcomed. I got seasick while snorkeling and was provided a ginger beverage that helped a lot and I recovered on the return back to the dock. A word of advise to find where to park. When you pull into the lot, drive all the way to the right and the around to the left to the far side of the pier where the boat is docked. It was a bit confusing. As a first time snorkler, I must say this was very enjoyable and the crew made it very easy to feel comfort as a novice. Highly recommend.