'm sorry that you were not entirely satisfied with your stay at the Ohana House. We've been renting the house for five years and truly this is the first less-than-glowing review we've received and we take that quite seriously. Since we live on the mainland, we rely on our guests' comments to guide us in the management of the property. Thank you for letting us know where we can improve.

If there has been one area that our guests consistently rave about it's the cleanliness of the home, so your issue of the "obviously unchanged beds" was a surprise. We spoke to our housekeeper and found out that she used a subcontractor before you arrived (and we won't be using her again!) and that there had been a full house of 8 guests who left a mess after using the house as a "party place" -- one of the hazards of renting a vacation home! But unmade-looking beds are unacceptable and if that is the case of course we can't have it happen again!

As you can imagine, all houses in the rainforest have to deal with moisture, and we take extra steps to ensure that the house is comfortable, dry and completely free of mold. We found out that a circuit was blown to the de-humidifier, so we fixed that and future guests can be assured that the home will be dry and welcoming. Again, it might have taken us a while to discover this, so thanks again for telling us.

This is the first comment we've received that the furniture is looking worn. We appreciate your input and we have just had a service come out to clean the upholstery and rugs. We purchased new bedspreads and pillows as well.

We continuously invest in the home to make it one of the best vacation rentals in Volcano, and in the past year we've also purchased a new water catchment tank, on-demand gas water heater, and new gas heater/fireplace to make our guests more comfortable while being more energy efficient.

Thank you again for the input. We hope you had a wonderful Hawaiian vacation. Mahalo.