The bathroom was very dirty, black mildew all around the bathtub caulking; yellow stain on bathtub; There was makeup on one of the bed pillows. The breakfast was really not edible-I think it was omelettes but they were brown. UNFRIENDLY staff, did not seem too concerned about toddlers running down the halls screaming until 1am,
We're sorry to hear that your room wasn't cleaned to your satisfaction. We understand the importance of providing a clean and comfortable environment for our guests, and we apologize for falling short in this area. We will review our cleaning procedures and take steps to ensure that our rooms meet the highest standards. Your feedback is extremely valuable to us and will assist us in improving our cleaning services. As for noise complaints we do take them seriously when they are happening and we are always more than happy to address any patrons that are negatively impacting your stay, its just unfortunate that in this case we weren't made aware of this issue until the following day. We do have a complimentary breakfast with many options besides our eggs/cheddar omelettes and those are baked in an over which would account for the browning that occurs when you cook those foods. We appreciate you letting us know about your stay and hope that sometime in the future you will give us the opportunity to better serve you again in the future.
Stayed local and was given great service and a clean room, we were not far from shopping or dining. We extended our stay with no issues and were able to have a late check out with no hassle. I recommend this location! They were clean, courteous and a priced very budget friendly!
We're always happy to know that we were able to provide another guest with a great stay and we hope to see you again.
My wife and I stayed here on Christmas night. We stayed in a King suite, and our stay was excellent. We plan to stay here again soon when we visit our family. All of the staff were very friendly and helpful.
12.12.2023 UPDATE: I am updating my review - I will leave the prior one with this disclaimer - I believe the 3rd floor is where the pets get to stay - I also don't think the room my mother had was a handicap/mobility accessible room since they also have something called a hearing impaired room. My second stay at the beginning of December 2023 was so much better. I stayed on the 2nd floor. The room was clean - showerhead was odd in room 215 but it worked so not a big deal. Staff is always pleasant - you do have to sign out extra towels for the room and for the pool - and there were no trays for breakfast - apparently people walk off with towels and trays so - boo on society really. Anyway - room on the 2nd floor was clean, staff was nice, breakfast was hot and plentiful this time - whoever was incharge of the ordering did a good job - and the coffee is good - that is a make or break for me really - good coffee - always available. The pool area was clean and the hot tub was HOT - which was excellent. The location is stellar for visiting my family there. check in and check out are super easy. I have updated from 2 star to 4 star - My first stay was just one dropped ball after another but I am glad I gave it a second chance.
Review of Wingate by Wyndham Vienna Parkersburg
Reviewed October 24, 2023
I booked 2 rooms - one for myself and my son and one for my mother. The shower in my mother's room ran red hot in the mobility room - oh sorry no maintenance on the weekends. They did take money off the stay but still. Also, the location is really dirty. Sticky carpets, stains all over the walls, lampshades. Thick dust on the headboards. HVAC units had the bottom panel half knocked off in both rooms. Pool was fine although you had to sign out the thinnest towels I have ever seen. Hot tub NEVER got hot was like tepid bathwater. Breakfast was lukewarm and not hot either day. poor ordering - no cream cheese for bagels or yogurts...old spotty fruit. Staff was pleasant but there was an overall "sorry - nothing we can do about it" vibe. It is one of the cheaper options in the area - about 100/night and the beds seemed to be comfortable. They allow pets - so if you don't care how clean your accommodations are or don't care if you have hot breakfast and need cheap and to bring your furry friend then you're good. however I would not recommend for anything other than cheap and allows pets.
Date of stay: October 2023
Seems like there were a lot of PERMANENT residents, with kids running everywhere, doors propped open, insane levels of noise and cleanliness issues, in the room’s bathroom as well. Checkied in, and checked out within an hour.
We're sorry to hear you didn't enjoy your time with us. We do not have permanent residents here, however on the weekends we do typically sell out with many people who have children and they are fully able to come and go as they please. If you experience noise issues with guests sharing the common areas you can feel free to contact our front desk to address those issues if needed. We have posted quiet hours that are enforced if our guests let us know that they are experiencing any issues with other guests not being respectful of each other.
Thank you for your feedback.
