I am not one to normally complain but the last experience I had at this hotel really set me off. This past week I stayed at the Holiday Inn in South Charleston, WV for a business trip. Upon arrival there was a post saying that the WiFi was not working, which provided a major obstacle to do my job. However that was only part of my problem with this stay. The whole hotel in general is quite a mess, run down, dirty, and needs just some basic maintenance. For spending $150 a night my room was far from worth it. The walls had damage and holes through out it, the smell of the room appeared to be a cross between cigaret smoke and mold, and the bathroom had clearly visible water damage around the shower and the bathroom fan was not functional allowing steam to build up with nowhere to go. In the room, a lamp was broken/missing one of its on off switch so the only way to turn it off was to just unplug it. The room was also infested with ants throughout. I found them on the desk and on the opposite side of the room by the nightstand and even on the sofa chair in the corner. The worst of it all is on my last night there I woke up with 2 bites on my stomach, to my horror, I moved my mattress to find a bed bug exoskeleton….. I was furious. When I spoke to the front desk lady about my issues, she was completely unapologetic and offered no sympathy. She never even muttered the word sorry once and instead got defensive and rude. Even after completing a survey with a bad review and asking to be contacted by the hotel manager, all I got was a copy/paste response plus a one line poorly written sentence I can tell they actually wrote. Again there was no apology, compensation offer, or recognition of my disgust with their hotel.