Hi makaner1,
Thank you for sharing your feedback and staying at the Holiday Inn Express & Suites Charleston-Southridge. We appreciate you doing business with IHG Hotels and Resorts for your leisure travels.
We are determined to provide our guests with a pleasant time, and I am sorry for what happened during your visit. I shared your feedback with the hotel management so that the necessary actions are in place to improve guest satisfaction. I’ve also sent you a private message to obtain additional details about your stay.
We hope you still choose IHG Hotels and Resorts properties for your future travels.
Sincerely,
Rosh D.
Case Manager
IHG Hotels and Resorts Service