We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Sharon
Fort Wayne, Indiana

Nasty urine stain on bed.

1.0 of 5 bubblesReviewed 8 Jul 2023via mobile
So disappointed in the dirty room and facilities. Bed pad had a horrible urine stain. Bathroom vent was full of black mold. Carpet hadn’t been deep vacuumed in years. Even though the room was identified as “non smoking” it smelled like old cigarettes.
Date of stay: July 2023
Trip type: Travelled with family
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
Get rewarded with One Key
  • Booking.com
  • HolidayInn.com
  • Hotels.com
4.3 km from Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel
Free Wifi
Free parking
Get rewarded with One Key
  • Fairfield Inn
  • Booking.com
  • Hotels.com
4.3 km from Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel
Free Wifi
Free parking
Get rewarded with One Key
  • Booking.com
  • Hotels.com
  • Wyndham
4.6 km from Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel
Free Wifi
Free parking
  • Algotels
  • Radisson
    $177
  • Trip.com
3.9 km from Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel
Free Wifi
Free parking
Get rewarded with One Key
  • Hotels.com
  • Courtyard
    $243
  • Booking.com
6.6 km from Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel
Free parking
Pool
Get rewarded with One Key
  • Booking.com
  • HIExpress.com
    $158
  • Hotels.com
6.7 km from Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel
Free Wifi
Free parking
Entrance
$242
Book Now with Marriott Bonvoy
  • Expedia.com
  • Booking.com
  • Hotels.com
7.1 km from Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel
Restaurant
Airport transportation
$221
Book Now with Marriott Bonvoy
  • Expedia.com
  • Booking.com
  • Hotels.com
6.9 km from Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel
Free Wifi
Heated pool
Get rewarded with One Key
  • Booking.com
  • Choice Hotels
    $159
  • Hotels.com
12.9 km from Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel
Free Wifi
Free parking
Get rewarded with One Key
  • Booking.com
  • HIExpress.com
    $190
  • Hotels.com
11.2 km from Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel
Free Wifi
Free parking
View more hotels in South Charleston
Reviews (134)
Filter reviews
134 results
Traveller rating
46
31
25
13
19
Traveller type
Time of year
LanguageAll languages
Traveller rating
46
31
25
13
19
Show reviews that mention
All reviews room was clean busy highway an older hotel nice hotel front desk staff charleston pillows southridge sink
Selected filters
Filter
Updating list...
9 - 14 of 134 reviews
Reviewed 3 July 2023

Worst holiday inn ever. Black mold in the bathroom vent. Black mold on the shower curtain. Husband tried to take a shower…. No hot water!
Don’t ever stay here. Holiday Inn corporate should be ashamed!

Room tip: Stay somewhere else!
Date of stay: July 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank makaner1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel, responded to this reviewResponded 17 July 2023

Hi makaner1,

Thank you for sharing your feedback and staying at the Holiday Inn Express & Suites Charleston-Southridge. We appreciate you doing business with IHG Hotels and Resorts for your leisure travels.

We are determined to provide our guests with a pleasant time, and I am sorry for what happened during your visit. I shared your feedback with the hotel management so that the necessary actions are in place to improve guest satisfaction. I’ve also sent you a private message to obtain additional details about your stay.

We hope you still choose IHG Hotels and Resorts properties for your future travels.

Sincerely,

Rosh D.
Case Manager
IHG Hotels and Resorts Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2023 via mobile

This is the first time I used a Holiday Inn Express in a while. It’s was a great stay, no issues. Really nice staff and accommodations. The breakfast was really exceptional. I did not expect it to have some many options. That was the plus to add to the exceptional stay.

Date of stay: June 2023
Trip type: Travelled with family
Thank petehunt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 April 2023 via mobile

This hotel is in the midst of an update so my review might be more negative. The staff was very friendly. The room at least was quiet, but it was small and in need of updating. The Wi-Fi didn’t work at all. The stool made noises & lighting over the sink was horrible. The breakfast staff was friendly but the food tasted like it had been on a warmer for too long.

Date of stay: April 2023
Trip type: Travelled with family
Thank SRKRAHN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel, responded to this reviewResponded 10 May 2023

Hi SRKRAHN,

Thanks for your review and staying at the Holiday Inn Express Charleston-Southridge. We value your business with us. Our guests can count on us to keep our hotels clean, the staff friendly, and everything in working order. I am sorry for your experience during your stay. I have shared your comments with the hotel management. They will ensure a better visit upon your return.

Again, thanks for your feedback. We hope to have another opportunity to provide you with a pleasant stay.

Sincerely,

Connie D
Case Manager
IHG Hotels & Resorts Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2023

Very much impressed with the front desk staff attitude
Completely different excellent management
this hotel is very neat and clean.
I have stayed here multiple times in the past and I would definitely stay year again and again
location is very convenient and walking distance to multiple restaurant and gas station,new management is customer oriented and care about the satisfaction

Date of stay: February 2023
Trip type: Travelled on business
Thank vishlung_12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 February 2023

Booked our room on the IHG app and when we got there they said they didn’t have a room with two queens like I had booked. They only had a King available, I had 2 adults and 2 teenagers. A king bed with no sofa was not going to work. They couldn’t recommend me any other options either. For this being their error they should have given me two king rooms for what I paid. Very disappointed especially since I booked it on their own app under my rewards number. I normally don’t write reviews, but felt I needed to with the poor service I received.

Date of stay: February 2023
    • Value
    • Location
    • Service
Thank Heather P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel, responded to this reviewResponded 6 March 2023

Hi Heather P,

We appreciate you for choosing the Holiday Inn Express And Suites Charleston-Southridge for your leisure stay.

Your feedback about our hotel caught my attention. We work very hard to ensure our facilities and service are superior, and I apologize for the issues with your reservation. We take your feedback seriously and I will share your comments with the appropriate hotel team to address this.

I have sent you a private message to discuss this further.

I hope we'll remain to be your dependable choice, as we promise to make your stay more memorable and exciting.

Yours in hospitality,

Melissa P
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews