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So disappointed in the dirty room and facilities. Bed pad had a horrible urine stain. Bathroom vent was full of black mold. Carpet hadn’t been deep vacuumed in years. Even though the room was identified as “non smoking” it smelled like old cigarettes.
Date of stay: July 2023
Trip type: Travelled with family
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Worst holiday inn ever. Black mold in the bathroom vent. Black mold on the shower curtain. Husband tried to take a shower…. No hot water! Don’t ever stay here. Holiday Inn corporate should be ashamed!
Room tip: Stay somewhere else!
Date of stay: July 2023
Trip type: Travelled as a couple
Value
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Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel, responded to this reviewResponded 17 July 2023
Hi makaner1,
Thank you for sharing your feedback and staying at the Holiday Inn Express & Suites Charleston-Southridge. We appreciate you doing business with IHG Hotels and Resorts for your leisure travels.
We are determined to provide our guests with a pleasant time, and I am sorry for what happened during your visit. I shared your feedback with the hotel management so that the necessary actions are in place to improve guest satisfaction. I’ve also sent you a private message to obtain additional details about your stay.
We hope you still choose IHG Hotels and Resorts properties for your future travels.
Sincerely,
Rosh D. Case Manager IHG Hotels and Resorts Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
This is the first time I used a Holiday Inn Express in a while. It’s was a great stay, no issues. Really nice staff and accommodations. The breakfast was really exceptional. I did not expect it to have some many options. That was the plus to add to the exceptional stay.
Date of stay: June 2023
Trip type: Travelled with family
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This hotel is in the midst of an update so my review might be more negative. The staff was very friendly. The room at least was quiet, but it was small and in need of updating. The Wi-Fi didn’t work at all. The stool made noises & lighting over the sink was horrible. The breakfast staff was friendly but the food tasted like it had been on a warmer for too long.
Date of stay: April 2023
Trip type: Travelled with family
Ask SRKRAHN about Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel
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IHG Service, Owner at Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel, responded to this reviewResponded 10 May 2023
Hi SRKRAHN,
Thanks for your review and staying at the Holiday Inn Express Charleston-Southridge. We value your business with us. Our guests can count on us to keep our hotels clean, the staff friendly, and everything in working order. I am sorry for your experience during your stay. I have shared your comments with the hotel management. They will ensure a better visit upon your return.
Again, thanks for your feedback. We hope to have another opportunity to provide you with a pleasant stay.
Sincerely,
Connie D Case Manager IHG Hotels & Resorts Service
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Very much impressed with the front desk staff attitude Completely different excellent management this hotel is very neat and clean. I have stayed here multiple times in the past and I would definitely stay year again and again location is very convenient and walking distance to multiple restaurant and gas station,new management is customer oriented and care about the satisfaction
Date of stay: February 2023
Trip type: Travelled on business
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Booked our room on the IHG app and when we got there they said they didn’t have a room with two queens like I had booked. They only had a King available, I had 2 adults and 2 teenagers. A king bed with no sofa was not going to work. They couldn’t recommend me any other options either. For this being their error they should have given me two king rooms for what I paid. Very disappointed especially since I booked it on their own app under my rewards number. I normally don’t write reviews, but felt I needed to with the poor service I received.
Date of stay: February 2023
Value
Location
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Ask Heather P about Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel, responded to this reviewResponded 6 March 2023
Hi Heather P,
We appreciate you for choosing the Holiday Inn Express And Suites Charleston-Southridge for your leisure stay.
Your feedback about our hotel caught my attention. We work very hard to ensure our facilities and service are superior, and I apologize for the issues with your reservation. We take your feedback seriously and I will share your comments with the appropriate hotel team to address this.
I have sent you a private message to discuss this further.
I hope we'll remain to be your dependable choice, as we promise to make your stay more memorable and exciting.
Yours in hospitality,
Melissa P Case Manager IHGService
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
