Hi SRKRAHN,
Thanks for your review and staying at the Holiday Inn Express Charleston-Southridge. We value your business with us. Our guests can count on us to keep our hotels clean, the staff friendly, and everything in working order. I am sorry for your experience during your stay. I have shared your comments with the hotel management. They will ensure a better visit upon your return.
Again, thanks for your feedback. We hope to have another opportunity to provide you with a pleasant stay.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service