This is the first time I used a Holiday Inn Express in a while. It’s was a great stay, no issues. Really nice staff and accommodations. The breakfast was really exceptional. I did not expect it to have some many options. That was the plus to add to the exceptional stay.
This hotel is in the midst of an update so my review might be more negative. The staff was very friendly. The room at least was quiet, but it was small and in need of updating. The Wi-Fi didn’t work at all. The stool made noises & lighting over the sink was horrible. The breakfast staff was friendly but the food tasted like it had been on a warmer for too long.
Hi SRKRAHN,
Thanks for your review and staying at the Holiday Inn Express Charleston-Southridge. We value your business with us. Our guests can count on us to keep our hotels clean, the staff friendly, and everything in working order. I am sorry for your experience during your stay. I have shared your comments with the hotel management. They will ensure a better visit upon your return.
Again, thanks for your feedback. We hope to have another opportunity to provide you with a pleasant stay.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
Very much impressed with the front desk staff attitude
Completely different excellent management
this hotel is very neat and clean.
I have stayed here multiple times in the past and I would definitely stay year again and again
location is very convenient and walking distance to multiple restaurant and gas station,new management is customer oriented and care about the satisfaction
Booked our room on the IHG app and when we got there they said they didn’t have a room with two queens like I had booked. They only had a King available, I had 2 adults and 2 teenagers. A king bed with no sofa was not going to work. They couldn’t recommend me any other options either. For this being their error they should have given me two king rooms for what I paid. Very disappointed especially since I booked it on their own app under my rewards number. I normally don’t write reviews, but felt I needed to with the poor service I received.
Hi Heather P,
We appreciate you for choosing the Holiday Inn Express And Suites Charleston-Southridge for your leisure stay.
Your feedback about our hotel caught my attention. We work very hard to ensure our facilities and service are superior, and I apologize for the issues with your reservation. We take your feedback seriously and I will share your comments with the appropriate hotel team to address this.
I have sent you a private message to discuss this further.
I hope we'll remain to be your dependable choice, as we promise to make your stay more memorable and exciting.
Yours in hospitality,
Melissa P
Case Manager
IHGService
My parents both had doctors appointments in the Charleston area a day apart from one another, so we booked a night at the Holiday Inn in Southridge because it was conveniently close to the hospital. The room was clean and the staff was super friendly. The continental breakfast was very nice and had a large selection; every thing from the gravy and biscuits to the fresh fruit were delicious. The pool was also nice and clean. Now, to the cons. The wifi was out our entire stay, unfortunate because I do online schooling and my father needed to access it for his job. The phone in our room wasn't working, which was also inconvenient. There was a crack on the TV screen which was very noticeable and was hard to take focus off of it. The fitness room smelled of mold which was very concerning and there was a ceiling tile nearly hanging off, could be a hazard to someone entering or exiting the room as it was right near the door. Hopefully these things can be fixed soon so others can enjoy their stay. Also, not a huge deal, but when did they decide to get rid of hair dryers? I know 2023, but it's still a necessity to have in every hotel room.
Dear Brittany R,
Thank you for choosing our hotel while visiting Charleston-Southridge and for taking the time to provide feedback about your experience. Pleasure having you as our guest.
I am pleased that the location of our hotel, the service of our staff and the cleanliness of our room met your expectations. We strive to provide the best possible service as well as experience, and it is always great to hear from our valued guests on how we are doing. I also take note regarding your remarks about the Wi-Fi and the maintenance of our room. Please be affirmed that I will forward your comments to our team to provide a better experience in the future. I apologize for the shortcomings.
Once again, thank you for deciding to stay with us. We would be delighted if you visit us again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
