Booked, prepaid, and prechecked in a room for myself, elderly father, and teenage son. Arrived at 11:30 pm and they had sold our room. No offer made to stay at associated hotels. Had to continue the drive to our destination 1.5 hours away and book a more expensive room at another hotel. Attitude was along the lines of , ‘oh well.’ Of course I would have been charged if I had not arrived. Greedy is the only word that comes to mind.
Hi A9801LJallana,
Thank you for leaving us feedback surrounding your experience with the Holiday Inn Express Charleston - Southridge. We appreciate you choosing us and doing business with IHG.
We are determined to provide our guests with a pleasant time, and I am sorry for what happened during your visit. I shared your sentiments with our hotel management and sent you a private message to obtain additional details about your stay.
Until your next stop in the area, we look forward to hosting you again to redeem your confidence in us. I look forward to your response.
Sincerely,
Grace L.
Case Manager
IHGService
After a 10 hour car ride we arrived to the hotel with our soccer team and out of 15 reservations, 7 were canceled without a prior notification event though we did online check in.
Do to an error on their system, they overbooked 17 rooms. They send us to a hotel 65 miles away. “There is nothing else that we could do about it; sorry”
After we, the families that were lucky to stay at the hotel, finally did the check in we were informed that the machine for the door keys/cards wasn’t working. NO KEYS!
So, today after 2 nights every time we need to go in the room we need to ask someone from maintenance to open the door with a hook🤪.
Good Things:
Great Location
Comfortable and clean Beds
Nice staff
The bedroom is fine. Little dirty but comfortable 😕
The elevator is disgusting, The laundry room… no one has clean it in months, ice maker doesn’t work, pool is closed. Lobby is sad. Looks so dated, and needs TLC.
Many more hotels around the area that you should try before booking this hotel one. Because of the soccer tournament all of them where booked, if not we would have move to another right away.
Hi Gody20,
Thank you for taking the time to share your recent experience with us. We appreciate you for choosing our Holiday Inn Express And Suites Charleston-Southridge, where our guest's needs matter most.
I'm sorry to hear about your experience during your stay at our hotel. Our guest satisfaction is our topmost priority, and your feedback is very important to us. I will share these comments with our appropriate hotel team to ensure necessary action is in place to prevent any issues from reoccurring in the future.
I have sent you a private message to discuss this further.
I hope we'll remain to be your dependable choice, as we promise to make your stay more memorable and exciting.
Yours in hospitality,
Melissa P
Case Manager
IHGService
We asked for top floor, away from elevator, away from road, we got all that. Beds are nice, pillows to soft for me. Breakfast was good, selection seemed low. Hotel is in need of a renovation. Carpets starting to show wear, as are doors and hallways. Price was high, but seems like all hotels seem to be making up for last 2 years of covid
Hi Mark F,
Thank you for writing us about your stay in Holiday Inn Express & Suites Charleston-Southridge. We strive to provide an environment of simplicity.
I saw your reviewed and was surprised by what you described. I'm sorry that your stay was not satisfactory due to unforeseen issues. I understand your disappointment about these matters. I documented your case and shared it with our local area managers. We took immediate action to avoid this from being an issue in our guest's future stays.
I invited you to visit us on your next trip so we can provide you with a new view of our services.
Sincerely,
Oscar C.
Case Manager
IHG Service
Great location, steakhouses next door both sides. Shopping centers literally within walking distance both directions and across the busy highway. Seems to be an older hotel which was nicely updated . Very welcoming with nice staff. Coffee is weak by my standards. Beds were very comfortable but so high we could barely get in. Breakfast fare was about normal but just not appetizing. And most hotels have crappy TV ( sports and news) but this one had at least two stations we could watch for entertainment. As most hotels now the costs have risen substantially ( BBB not working ). Unfortunately this area has a lot of car break ins according to my friends here so just be aware and don’t leave valuables in your car. We had no problem. The biggest downside and would keep me from staying here more than one night is they currently have no Wi-Fi which unfortunately most of us use way too much in our daily lives. I do recommend this place for the most part ( especially if I was taller and could get into the bed😀)
In town to watch grandson play in a couple of hockey games at nearby rink. This hotel was very convenient, so made sense to stay, it was also reasonably priced. We reserved a suite, which had 2 queen-sized beds, a pull-out couch and kitchenette with mini-fridge & microwave. This is an older hotel which is starting to show it's age
The evening staff was very friendly and professional, getting us our keys quickly and directing us to our room. Despite being right beside a very busy highway and next to the elevator, the room was very quiet. Beds (and couch) were comfortable and the heater worked well.
The room had a whirlpool tub, but we weren't there long enough to take advantage of it. Breakfast was served in the morning, but we left and got food elsewhere.
I gave this room an average rating for a few reasons... first, there were no cups or glasses in the bathroom. I usually like to rinse my mouth after brushing my teeth, and my wife and I have pills to take. It would have been nice to have access to more than the 2 Styrofoam coffee cups in the kitchenette. Speaking of the kitchenette, most hotels I use that have them have plates and utensils for use if you're staying longer than a day or two. Finally, there were no linens in the room to make up the pull-out. I had to go down to the front desk to get them, which wasn't too inconvenient, but that makes the difference between an average and an above-average hotel.
In short, this was a very adequate hotel at a good price, and we would certainly stay here again.
