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Gody20
Danbury, Connecticut

Worst Experience! A 7 night reservations were canceled for 7 families of our soccer team. That was the beginning!

2.0 of 5 bubblesReviewed 25 Jun 2022via mobile
After a 10 hour car ride we arrived to the hotel with our soccer team and out of 15 reservations, 7 were canceled without a prior notification event though we did online check in.
Do to an error on their system, they overbooked 17 rooms. They send us to a hotel 65 miles away. “There is nothing else that we could do about it; sorry”

After we, the families that were lucky to stay at the hotel, finally did the check in we were informed that the machine for the door keys/cards wasn’t working. NO KEYS!
So, today after 2 nights every time we need to go in the room we need to ask someone from maintenance to open the door with a hook🤪.

Good Things:
Great Location
Comfortable and clean Beds
Nice staff
The bedroom is fine. Little dirty but comfortable 😕

The elevator is disgusting, The laundry room… no one has clean it in months, ice maker doesn’t work, pool is closed. Lobby is sad. Looks so dated, and needs TLC.

Many more hotels around the area that you should try before booking this hotel one. Because of the soccer tournament all of them where booked, if not we would have move to another right away.
Date of stay: June 2022
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel, responded to this review
Responded 11 Jul 2022

Hi Gody20,

Thank you for taking the time to share your recent experience with us. We appreciate you for choosing our Holiday Inn Express And Suites Charleston-Southridge, where our guest's needs matter most.

I'm sorry to hear about your experience during your stay at our hotel. Our guest satisfaction is our topmost priority, and your feedback is very important to us. I will share these comments with our appropriate hotel team to ensure necessary action is in place to prevent any issues from reoccurring in the future.

I have sent you a private message to discuss this further.

I hope we'll remain to be your dependable choice, as we promise to make your stay more memorable and exciting.

Yours in hospitality,

Melissa P
Case Manager
IHGService
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 18 May 2022 via mobile

We asked for top floor, away from elevator, away from road, we got all that. Beds are nice, pillows to soft for me. Breakfast was good, selection seemed low. Hotel is in need of a renovation. Carpets starting to show wear, as are doors and hallways. Price was high, but seems like all hotels seem to be making up for last 2 years of covid

Date of stay: May 2022
Trip type: Travelled with family
1  Thank markfU6365GD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Charleston-Southridge, an IHG hotel, responded to this reviewResponded 7 June 2022

Hi Mark F,

Thank you for writing us about your stay in Holiday Inn Express & Suites Charleston-Southridge. We strive to provide an environment of simplicity.

I saw your reviewed and was surprised by what you described. I'm sorry that your stay was not satisfactory due to unforeseen issues. I understand your disappointment about these matters. I documented your case and shared it with our local area managers. We took immediate action to avoid this from being an issue in our guest's future stays.

I invited you to visit us on your next trip so we can provide you with a new view of our services.

Sincerely,

Oscar C.
Case Manager
IHG Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2022 via mobile

Great location, steakhouses next door both sides. Shopping centers literally within walking distance both directions and across the busy highway. Seems to be an older hotel which was nicely updated . Very welcoming with nice staff. Coffee is weak by my standards. Beds were very comfortable but so high we could barely get in. Breakfast fare was about normal but just not appetizing. And most hotels have crappy TV ( sports and news) but this one had at least two stations we could watch for entertainment. As most hotels now the costs have risen substantially ( BBB not working ). Unfortunately this area has a lot of car break ins according to my friends here so just be aware and don’t leave valuables in your car. We had no problem. The biggest downside and would keep me from staying here more than one night is they currently have no Wi-Fi which unfortunately most of us use way too much in our daily lives. I do recommend this place for the most part ( especially if I was taller and could get into the bed😀)

Room tip: The area is really busy with traffic. Plenty of places to eat and some are in easy walking distance
Date of stay: May 2022
Trip type: Travelled with family
Thank N82221
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 December 2021

In town to watch grandson play in a couple of hockey games at nearby rink. This hotel was very convenient, so made sense to stay, it was also reasonably priced. We reserved a suite, which had 2 queen-sized beds, a pull-out couch and kitchenette with mini-fridge & microwave. This is an older hotel which is starting to show it's age

The evening staff was very friendly and professional, getting us our keys quickly and directing us to our room. Despite being right beside a very busy highway and next to the elevator, the room was very quiet. Beds (and couch) were comfortable and the heater worked well.

The room had a whirlpool tub, but we weren't there long enough to take advantage of it. Breakfast was served in the morning, but we left and got food elsewhere.

I gave this room an average rating for a few reasons... first, there were no cups or glasses in the bathroom. I usually like to rinse my mouth after brushing my teeth, and my wife and I have pills to take. It would have been nice to have access to more than the 2 Styrofoam coffee cups in the kitchenette. Speaking of the kitchenette, most hotels I use that have them have plates and utensils for use if you're staying longer than a day or two. Finally, there were no linens in the room to make up the pull-out. I had to go down to the front desk to get them, which wasn't too inconvenient, but that makes the difference between an average and an above-average hotel.

In short, this was a very adequate hotel at a good price, and we would certainly stay here again.

Date of stay: December 2021
    • Value
    • Cleanliness
    • Service
Thank Mark W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 September 2021

I was able to get a room on the top (5th) floor, so the sleep quality was good until the early morning door slamming began. The room was clean, the staff were polite, the free breakfast was ok, etc.... The best part is that it is right next door to a Longhorn Steakhouse. Enjoy.

Date of stay: September 2021
    • Value
    • Location
    • Service
1  Thank litseyk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 August 2021 via mobile

In the area to attend an event in Charleston and unimpressed by the ratings and rates at downtown hotels, we found this option in Southridge — maybe a 15-20 minute drive to the city (depending on traffic). Very clean, reasonably priced and friendly staff. Free continental breakfast which they were having trouble keeping stocked on a Saturday morning; they were clearly understaffed (and what hospitality businesses aren’t these days) so I’m willing to give them a pass. There are several restaurants in the immediate area (body fast food and casual). Overall, easily a place I’d stay again when in the area.

Date of stay: August 2021
Trip type: Travelled as a couple
Thank StevenR206
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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