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LeeA
Charlotte, North Carolina

Clean, friendly staff, good breakfast.

5.0 of 5 bubblesReviewed 11 Aug 2022
Last minute trip to Charleston due to a family member's medical condition. Never stayed at this Marriott location before. I have stayed at other Marriott's in downtown Charleston in the past. Lisa at the front desk was super. I found the location to be clean, quiet and convenient to the Interstate.
Date of stay: August 2022
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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Melissa Stricker, General Manager at Fairfield Inn & Suites Charleston, responded to this review
Responded 20 Aug 2022
Dear Lee-Donna-A,

Thank you for your review! I am excited to let Lisa and the rest of the team know about your experience. Thanks again and safe travels!

Melissa Stricker
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (80)
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All reviews front desk housekeeping staff hotel is located comfortable beds clean hotel stayed one night recommend this hotel would stay here again charleston titanium lisa highway wv accommodations
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12 - 17 of 80 reviews
Reviewed 7 August 2022

In town for a youth soccer tournament. I really enjoyed this hotel. I arrived early in the morning and my room was ready. The hotel was pretty much full. The front desk was amazing and helpful. I am not sure if this a new hotel or remodeled but the rooms were very spacious. They had great breakfast options as well as long as you got there early. I would stay here again if in the area.

Date of stay: June 2022
    • Value
    • Rooms
    • Service
Thank MSQ00
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa Stricker, General Manager at Fairfield Inn & Suites Charleston, responded to this reviewResponded 8 August 2022

Dear MSQ00,

Thank you for your review and your kind words regarding your recent stay with us. We love having our youth sports teams in the Charleston area and at our hotel. We hope to see you again!

Melissa Stricker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2022 via mobile

This hotel is convenient to visiting in Kanawha and Putnam counties.
SUPER comfortable beds 🛌! Best I’ve ever slept in.
The double queen room was spacious and very clean, with soothing, modern decor.
Shower was good and the bathroom as a whole was bright and modern.
I was slightly disappointed in the room service being canceled, but we’re in a COVID environment.
The laundry facilities weren’t that great, with a single washer/dryer pair, and it was $2 per wash and $2 per dry, (quarters only); but functional.
Breakfast was just okay, but included. Still, an upgrade from continental.
If you’re looking for a clean, safe and comfortable stay, I DO recommend this hotel.

Date of stay: July 2022
Trip type: Travelled as a couple
Thank FirstLegion777
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa Stricker, General Manager at Fairfield Inn & Suites Charleston, responded to this reviewResponded 8 August 2022

Dear FirstLegion777,

Thank you for your feedback regarding your recent stay with us. We are so glad that you chose our hotel and that your experience was a positive one. We are always looking for ways to improve our guest stays and the information provided by these reviews are so helpful in doing so.

Thanks again and safe travels,

Melissa Stricker
General Manager

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Reviewed 7 June 2022 via mobile

One quick night, but this turned out to be a great, inexpensive place to stay. Just off the interstate. Staff was wonderful and the breakfast was free and sufficient. Not a ton of restaurants nearby, but the parking was free and the room was spacious.

Date of stay: April 2022
Trip type: Travelled with family
1  Thank Bowmanator22
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa Stricker, General Manager at Fairfield Inn & Suites Charleston, responded to this reviewResponded 25 June 2022

Dear Bowmanator22,

Thank you for your recent review! We are thrilled that you had a great experience with us and hope you will come back soon. Thank you again and safe travels!

Melissa Stricker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2022 via mobile

Stayed one night while driving through, so I selected this hotel for location, value and reliable brand.

Parking, Check in and check out were easy. Room was incredibly spacious and clean. Even though the hotel abuts a busy train track I could not hear any train noises while in the room. Slept great.

The area where the hotel is located is easy to get to from the highway, but is mixed use (housing, churches, industrial and schools). Was relieved to see security regularly patrolling the hotel area. Since I arrived around 9pm, the area restaurants were closed. Luckily there was an open Krogers within a five minute drive.

Breakfast was easy and uncrowded. Would stay again.

Date of stay: May 2022
Trip type: Travelled solo
1  Thank PastyPerson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa Stricker, General Manager at Fairfield Inn & Suites Charleston, responded to this reviewResponded 25 June 2022

Dear PastyPerson,

Thank you for your review! Comfort and safety are very important to all of us at the Fairfield. We are so glad you enjoyed your stay and hope to see you again!

Melissa Stricker
General Manager

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Reviewed 18 January 2022

We have had a chance to stay in Charleston, WV in the past and this is our second time coming back to this city from Staunton, VA. In the past, we have stayed at the Marriott Charleston, but this time we decided to give Fairfield Inn & Suites Charleston a try due to the great reviews posted here.

As a Titanium Marriott Bonvoy elite member, I felt that all my requests and expectations were more than met with this hotel. The hotel's team members were more than friendly and responsive. They were more than accommodating with my room requests and felt that everything went well. The breakfast was decent and follows the same trend as other sister properties. In addition, housekeeping staff was attentive and friendly at all times.

Their one-bedroom suite is extremely spacious. Approximately 550 sq. ft., the suite separates a giant bathroom, living room, and bedroom as well. Compared to other Fairfield Inns that I have stayed in the past, I enjoyed having such a spacious shower and two hand sinks, making the room a great place to stay. In addition, the staff allowed my dog to stay with us and they were really kind to it.

I definitely recommend this hotel and will definitely come back when I have to come back to Charleston, WV. I felt it is well managed and provides the needed accommodations for a short and long-term stay.

Room tip: Top Floor, Corner Room, City View, Suite
Date of stay: January 2022
    • Location
    • Sleep Quality
    • Service
2  Thank besca001
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa Stricker, General Manager at Fairfield Inn & Suites Charleston, responded to this reviewResponded 18 January 2022

Dear besca001,

Thank you for your review of our hotel!

We love that you want to return and stay with us and that you enjoyed your room and the hotel. Our suites really are very spacious and a great choice for travel with family and pets.

Thank you again and safe travels!

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