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PastyPerson
Sacramento, California

Exceeded expectations

5.0 of 5 bubblesReviewed 21 May 2022via mobile
Stayed one night while driving through, so I selected this hotel for location, value and reliable brand.

Parking, Check in and check out were easy. Room was incredibly spacious and clean. Even though the hotel abuts a busy train track I could not hear any train noises while in the room. Slept great.

The area where the hotel is located is easy to get to from the highway, but is mixed use (housing, churches, industrial and schools). Was relieved to see security regularly patrolling the hotel area. Since I arrived around 9pm, the area restaurants were closed. Luckily there was an open Krogers within a five minute drive.

Breakfast was easy and uncrowded. Would stay again.
Date of stay: May 2022
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa Stricker, General Manager at Fairfield Inn & Suites Charleston, responded to this review
Responded 24 Jun 2022
Dear PastyPerson,

Thank you for your review! Comfort and safety are very important to all of us at the Fairfield. We are so glad you enjoyed your stay and hope to see you again!

Melissa Stricker
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews front desk housekeeping staff hotel is located comfortable beds clean hotel stayed one night recommend this hotel would stay here again charleston titanium lisa highway wv accommodations
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Reviewed 18 January 2022

We have had a chance to stay in Charleston, WV in the past and this is our second time coming back to this city from Staunton, VA. In the past, we have stayed at the Marriott Charleston, but this time we decided to give Fairfield Inn & Suites Charleston a try due to the great reviews posted here.

As a Titanium Marriott Bonvoy elite member, I felt that all my requests and expectations were more than met with this hotel. The hotel's team members were more than friendly and responsive. They were more than accommodating with my room requests and felt that everything went well. The breakfast was decent and follows the same trend as other sister properties. In addition, housekeeping staff was attentive and friendly at all times.

Their one-bedroom suite is extremely spacious. Approximately 550 sq. ft., the suite separates a giant bathroom, living room, and bedroom as well. Compared to other Fairfield Inns that I have stayed in the past, I enjoyed having such a spacious shower and two hand sinks, making the room a great place to stay. In addition, the staff allowed my dog to stay with us and they were really kind to it.

I definitely recommend this hotel and will definitely come back when I have to come back to Charleston, WV. I felt it is well managed and provides the needed accommodations for a short and long-term stay.

Room tip: Top Floor, Corner Room, City View, Suite
Date of stay: January 2022
    • Location
    • Sleep Quality
    • Service
2  Thank besca001
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa Stricker, General Manager at Fairfield Inn & Suites Charleston, responded to this reviewResponded 18 January 2022

Dear besca001,

Thank you for your review of our hotel!

We love that you want to return and stay with us and that you enjoyed your room and the hotel. Our suites really are very spacious and a great choice for travel with family and pets.

Thank you again and safe travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2021

Stayed here one night on way to NC. Hotel is difficult to find off freeway. Location was in business area with only a few restaurants close by. (10-15 min walk). Staff was friendly and rooms were clean.

Date of stay: November 2021
    • Sleep Quality
    • Rooms
    • Service
Thank MrBill923
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa Stricker, General Manager at Fairfield Inn & Suites Charleston, responded to this reviewResponded 15 December 2021

Thank you for taking the time to review our hotel. We are so glad you had a positive experience with our service team and that your rooms were clean. Thanks again for staying with us!

Melissa Stricker
General Manager

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Reviewed 6 December 2021

This was convenient for a trip to took to OH, so we stopped for 1 night. Nothing special about the hotel. It was clean, and we were comfortable in our room. Where it lost points was for the complimentary breakfast. We did not see a single other person wearing a mask in the breakfast area, which is fine because we all have to make our own choices. But when you watch unsupervised kids touching everything without using the provided tongs (bagels, etc) that wasn't okay. While we're still in these strange times, they need to try something a little different for their breakfasts.

Date of stay: November 2021
    • Sleep Quality
    • Rooms
    • Service
Thank Mike B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa Stricker, General Manager at Fairfield Inn & Suites Charleston, responded to this reviewResponded 6 December 2021

Mike B,

Thank you for your review of the hotel. We appreciate feedback such as your as it assists us with finding areas of success and improvement. We are so glad you were comfortable in your room. We will certainly look into opportunities to improve the breakfast experience for all guests.

Thanks again for your feedback and have a great day!

Melissa Stricker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2021

A bit hard to locate at night with local STREET SIGNS tiny & at the absolute top of a pole. The facility is very clean with a staff that KNOWS where nearby things are & how to get there. We slept well in the comfortable room and everything seemed to work very well. This was good, as we were beginning a cross-country business trip to a National Conference in Indiana. Things stayed nice while we were at this inn.

Date of stay: August 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank djlovindan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa Stricker, General Manager at Fairfield Inn & Suites Charleston, responded to this reviewResponded 18 January 2022

Dear djlovindan,

Thank you for your feedback regarding your stay! We enjoy having guests let us know when they have good experiences and I'm glad our team could assist you with directions and information.

Thanks again and we hope you enjoyed your conference!

Melissa Stricker
General Manager

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Reviewed 3 August 2021

Stayed at this location for the first time and was pleasantly surprised. Location is a bit unusual but the building is nice, parking lot clean, and inside the doors a nice lobby with a friendly welcoming staff. Our room was very clean and well appointed. Bedding was great for a good nights sleep. Will definitely stay here again!

Date of stay: July 2021
Trip type: Travelled as a couple
Thank beachluva2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa Stricker, General Manager at Fairfield Inn & Suites Charleston, responded to this reviewResponded 12 August 2021

Dear beachluva2,

Thank you for your review and staying with us! We so pleased that your experience was a pleasant one and we look forward to your return!

Melissa Stricker
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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