Stayed here one night on way to NC. Hotel is difficult to find off freeway. Location was in business area with only a few restaurants close by. (10-15 min walk). Staff was friendly and rooms were clean.
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Boris E
Staunton, VirginiaGreat Hotel and Staff
Review of Fairfield Inn & Suites Charleston
Reviewed 17 Jan 2022
We have had a chance to stay in Charleston, WV in the past and this is our second time coming back to this city from Staunton, VA. In the past, we have stayed at the Marriott Charleston, but this time we decided to give Fairfield Inn & Suites Charleston a try due to the great reviews posted here.
As a Titanium Marriott Bonvoy elite member, I felt that all my requests and expectations were more than met with this hotel. The hotel's team members were more than friendly and responsive. They were more than accommodating with my room requests and felt that everything went well. The breakfast was decent and follows the same trend as other sister properties. In addition, housekeeping staff was attentive and friendly at all times.
Their one-bedroom suite is extremely spacious. Approximately 550 sq. ft., the suite separates a giant bathroom, living room, and bedroom as well. Compared to other Fairfield Inns that I have stayed in the past, I enjoyed having such a spacious shower and two hand sinks, making the room a great place to stay. In addition, the staff allowed my dog to stay with us and they were really kind to it.
I definitely recommend this hotel and will definitely come back when I have to come back to Charleston, WV. I felt it is well managed and provides the needed accommodations for a short and long-term stay.
Date of stay: January 2022As a Titanium Marriott Bonvoy elite member, I felt that all my requests and expectations were more than met with this hotel. The hotel's team members were more than friendly and responsive. They were more than accommodating with my room requests and felt that everything went well. The breakfast was decent and follows the same trend as other sister properties. In addition, housekeeping staff was attentive and friendly at all times.
Their one-bedroom suite is extremely spacious. Approximately 550 sq. ft., the suite separates a giant bathroom, living room, and bedroom as well. Compared to other Fairfield Inns that I have stayed in the past, I enjoyed having such a spacious shower and two hand sinks, making the room a great place to stay. In addition, the staff allowed my dog to stay with us and they were really kind to it.
I definitely recommend this hotel and will definitely come back when I have to come back to Charleston, WV. I felt it is well managed and provides the needed accommodations for a short and long-term stay.
Room Tip: Top Floor, Corner Room, City View, Suite
Location
Service
Sleep Quality
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Melissa Stricker, General Manager at Fairfield Inn & Suites Charleston, responded to this review
Responded 18 Jan 2022
Dear besca001,
Thank you for your review of our hotel!
We love that you want to return and stay with us and that you enjoyed your room and the hotel. Our suites really are very spacious and a great choice for travel with family and pets.
Thank you again and safe travels!
Thank you for your review of our hotel!
We love that you want to return and stay with us and that you enjoyed your room and the hotel. Our suites really are very spacious and a great choice for travel with family and pets.
Thank you again and safe travels!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (80)
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All reviews front desk housekeeping staff hotel is located comfortable beds clean hotel stayed one night recommend this hotel would stay here again charleston titanium lisa highway wv accommodations
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17 - 22 of 80 reviews
MrBill923
Wheeling, Illinois
21139
Date of stay: November 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa Stricker, General Manager at Fairfield Inn & Suites Charleston, responded to this reviewResponded 15 December 2021
Thank you for taking the time to review our hotel. We are so glad you had a positive experience with our service team and that your rooms were clean. Thanks again for staying with us!
Melissa Stricker
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mike B
Mineral, Virginia
1042285
This was convenient for a trip to took to OH, so we stopped for 1 night. Nothing special about the hotel. It was clean, and we were comfortable in our room. Where it lost points was for the complimentary breakfast. We did not see a single other person wearing a mask in the breakfast area, which is fine because we all have to make our own choices. But when you watch unsupervised kids touching everything without using the provided tongs (bagels, etc) that wasn't okay. While we're still in these strange times, they need to try something a little different for their breakfasts.
Date of stay: November 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa Stricker, General Manager at Fairfield Inn & Suites Charleston, responded to this reviewResponded 6 December 2021
Mike B,
Thank you for your review of the hotel. We appreciate feedback such as your as it assists us with finding areas of success and improvement. We are so glad you were comfortable in your room. We will certainly look into opportunities to improve the breakfast experience for all guests.
Thanks again for your feedback and have a great day!
Melissa Stricker
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
djlovindan
central Virginia
11442
A bit hard to locate at night with local STREET SIGNS tiny & at the absolute top of a pole. The facility is very clean with a staff that KNOWS where nearby things are & how to get there. We slept well in the comfortable room and everything seemed to work very well. This was good, as we were beginning a cross-country business trip to a National Conference in Indiana. Things stayed nice while we were at this inn.
Date of stay: August 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa Stricker, General Manager at Fairfield Inn & Suites Charleston, responded to this reviewResponded 18 January 2022
Dear djlovindan,
Thank you for your feedback regarding your stay! We enjoy having guests let us know when they have good experiences and I'm glad our team could assist you with directions and information.
Thanks again and we hope you enjoyed your conference!
Melissa Stricker
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
beachluva2
1310
Stayed at this location for the first time and was pleasantly surprised. Location is a bit unusual but the building is nice, parking lot clean, and inside the doors a nice lobby with a friendly welcoming staff. Our room was very clean and well appointed. Bedding was great for a good nights sleep. Will definitely stay here again!
Date of stay: July 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa Stricker, General Manager at Fairfield Inn & Suites Charleston, responded to this reviewResponded 12 August 2021
Dear beachluva2,
Thank you for your review and staying with us! We so pleased that your experience was a pleasant one and we look forward to your return!
Melissa Stricker
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
jc7214
Charlotte, North Carolina
6422
via mobile
Lovely and CLEAN! Bright lights, clean, neat. We had a handicap room with walk in shower. Lots of clean bright white linens. Space for wheel chair use. However, the room needs to have another chair & a luggage rack or bench for easier use of luggage. Hotel was with walking distance of the Olive Tree restaurant which is a jewel of the area. Hotel was extremely busy with multiple sport tournaments and a football game the weekend we were there. Great choice!
Room tip: There was plenty of parking on the sides. Easy to find on 2nd Avenue. Hotel is next to Holiday Inn.
Date of stay: June 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa Stricker, General Manager at Fairfield Inn & Suites Charleston, responded to this reviewResponded 22 June 2021
Dear jc7214,
We are so glad you enjoyed your stay! Thank you so much. We will take a look at your suggestion as well to see what we might be able to do to accommodate guests needs in the future.
Thanks again and safe travels!
Melissa Stricker
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC