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RJ R

Really bad

1.0 of 5 bubblesReviewed 22 May 2024
Tv did not work. Front desk said they would send someone. The person was in a sleep study. The backup did not answer the phone. No one showed. Two bugs in the bathroom. Not ever going back This was a really bad trip. Not going back no matter the price.
Date of stay: May 2024
Trip type: Travelled with family
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Reviews (256)
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Traveller rating
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64
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Traveller rating
151
64
22
9
10
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All reviews front desk phone call nice atmosphere pet friendly room sausage pool and hot tub nice breakfast room was large great customer service waffles would stay here again clean rooms free breakfast wv marble motel microwave
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1 - 6 of 256 reviews
Reviewed 11 May 2024

We stay at this location for a group event we attend every year or so. It is easy to find with lots of parking. It feels very safe. Unfortunately, staff and guests smoke right outside the entrance, so those sensitive to smoke still have to deal with it. The place is definitely showing some wear but is still clean. Our room was dated, but again it was clean, comfortable and quiet. The breakfast area was large. The coffee was very weak. The breakfast was pretty average as far as hotel breakfasts go. It was however, enough to get you on the road! Any staff we interacted with was very nice. There was a pool that looked good but we didn't use it. It is well priced and a good place to stay as long as you don't expect any frills.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Famontherun
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 October 2023

Room 211. King size with microwaveand small fridge. The room smelled like a wet dog otherwise clean and spacious. Breakfast was sausage links, eggs, cereal, fruit and bread for toast and of course waffles that you could make. No bacon, no potatoes,no gravy.

Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Quest56260031745
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah Holliday, Other at Comfort Suites Mineral Wells, responded to this reviewResponded 17 October 2023

Thank you for choosing hotel and taking the time to review your stay. We are glad to know you found your guest room clean and spacious. We are sorry to hear that you were disappointed with our complimentary hot breakfast. As noted in other reviews, our guests are typically pleased with the variety of cold and hot offerings provided. We appreciate your feedback and will use it as we make improvements to the hotel.

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Reviewed 31 July 2023

Free hot breakfast with waffles, sausage, gravy, scrambled eggs plus the cold items like cereals. Bathroom was spacious with tub/shower, toilet, sink. Water pressure and temperature in shower was amazing!! Had additional sink outside bathroom with coffee maker, microwave and fridge. Room included additional rolling desk/work station besides stationary desk, comfortable king bed with lots of pillows, couch with coffee table. Hotel could use some updating i.e. Old carpet that needs to be restretched or replaced. Indoor pool and outdoor pool and gym. Security system on entrance doors either don't work or not on. McDonald's, restaurants and gas stations nearby. Staff was friendly and helpful. Great stopping point for travel along I-77. (Local pizza Hut closed earlier than posted online and on their business sign. Don't know if that is their norm)

Room tip: Has both types of rooms, those inside a three story building and those rooms that have outside entry. Older small elevator available.
Date of stay: July 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank travelbug11_10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah Holliday, Other at Comfort Suites Mineral Wells, responded to this reviewResponded 3 August 2023

Thank you for choosing our hotel and taking the time to share your experience. We are glad you enjoyed your stay. We are happy to have won your loyalty and look forward to providing you with another great stay in the future.

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Reviewed 21 January 2023

We recently stayed at the hotel, the customer service exceeded expectations, Chris at the front desk was truly exceptional, from my first phone call. I unfortunately left some items at the hotel, they were sent back to me. We honestly feel Chris went above and beyond, we are truly appreciative. We highly recommend this hotel.
Tina D

Date of stay: December 2022
    • Value
    • Location
    • Service
Thank Tina M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah Holliday, Other at Comfort Suites Mineral Wells, responded to this reviewResponded 26 January 2023

Thank you for being our guest. It was our pleasure to provide you with exceptional service during your stay. We trust all other aspects of your stay exceeded your expectations. We look forward to serving you again in the future.

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Reviewed 27 November 2022

Really nice atmosphere. Large clean rooms. Nice breakfast with very friendly staff. Free coffee. Easy access from roads to enter. However, TVs not easy to operate. Would recommend and will stay here again!

Date of stay: November 2022
Trip type: Travelled as a couple
Thank Russ and Connie S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah Holliday, Other at Comfort Suites Mineral Wells, responded to this reviewResponded 27 November 2022

Thank you for being our guest and taking the time to leave a review. We are glad you enjoyed your accommodations, our friendly staff, and our convenient location. Thank you for recommending our hotel to other travelers. We are happy to have won your loyalty and look forward to your next stay.

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