Be sure to check that the doors are programmed to accept the keycard you are given. Especially the outside pet friendly rooms. My stay was very disappointing, I couldn’t gain access to many of the doors to the facility including my own room they set me up with.
While it is not easy to hear that you had a disappointing experience, we value your feedback as we strive to ensure a positive experience for future guests. We apologize for the inconvenience you experienced with your key card during your stay. We certainly welcome the opportunity to exceed your expectations should you stay with us in the future.
Overall a good place to stay. They really need to make maintenance updates to the facility, the rooms and the room appliances. Front desk personnel were great but the best thing was the amazing breakfast. Would stay here again.
Thank you for choosing our hotel and taking the time to review your stay. We are happy to know you had an overall good stay and that we have won your loyalty. Our complimentary breakfast is a favorite among guests and our staff is known for providing excellent service. We appreciate your feedback regarding the condition of our facilities and will certainly take it into consideration as we make improvements to the hotel. Thank you again. We look forward to your next stay.
We were traveling with a 50 lb dog and they were very accommodating. The staff was friendly and helpful and the room was clean, spacious, and updated. We had no issues and would stay there again our next time through.
Thank you for being our guest. It was our pleasure to accommodate your family and your dog. We are delighted you enjoyed your stay and appreciate your comments regarding our clean, spacious, updated accommodations and friendly, helpful staff. We are happy to have won your loyalty and look forward to your next stay.
The staff are friendly, courteous and very helpful. This hotel has wonderful amenities (indoor/outdoor pool, hot tub, grill area & courtyard). I had one of the pet rooms and the room smelled very stale. Carpet was worn/torn and no amount of Febreeze helped.
Thank you for choosing our hotel and taking the time to leave a review. We are delighted you found our staff to be friendly, courteous and helpful. We are also glad you were able to take advantage of our many amenities, including our indoor/outdoor pool, hot tub, grill area and courtyard. We are sorry you were not pleased with your accommodations. We hope you will stay with us in the future so that we may have the opportunity to exceed your expectations.
Hotel is very outdated and unclean. Staff is not knowledgeable of the hotel. His response was that he was just front desk. No towels at the pool, trash was overflowing. My husband was given a bath mat for a pool towel. We had to share 1 towel. There were 2 buckets collecting ceiling water in the breakfast area.
Thank you for staying at our hotel and taking the time to leave a review of your stay. While it is never easy to receive less-than-complimentary feedback, we do welcome all feedback as it helps us to improve our hotel for future guests. As noted in other reviews, our guests are typically happy with the cleanliness of our facility and the helpfulness of our staff. Please accept our apologies that this was not your experience. We are grateful for the detailed feedback you have provided. Our goal is to improve whenever presented with an opportunity to do so. We hope to be of service to you in the future so that we may have the opportunity to exceed your expectations in all aspects of your stay.
