We were traveling with a 50 lb dog and they were very accommodating. The staff was friendly and helpful and the room was clean, spacious, and updated. We had no issues and would stay there again our next time through.
151
64
22
9
10
Junior
New Castle, IndianaCould do better
Review of Comfort Suites Mineral Wells
Reviewed 25 Jun 2019
Overall a good place to stay. They really need to make maintenance updates to the facility, the rooms and the room appliances. Front desk personnel were great but the best thing was the amazing breakfast. Would stay here again.
Date of stay: June 2019Trip type: Travelled as a couple
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Sarah H, Guest Relations Manager at Comfort Suites Mineral Wells, responded to this review
Responded 26 Jun 2019
Thank you for choosing our hotel and taking the time to review your stay. We are happy to know you had an overall good stay and that we have won your loyalty. Our complimentary breakfast is a favorite among guests and our staff is known for providing excellent service. We appreciate your feedback regarding the condition of our facilities and will certainly take it into consideration as we make improvements to the hotel. Thank you again. We look forward to your next stay.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (256)
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151
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22
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10
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All reviews front desk phone call nice atmosphere pet friendly room sausage pool and hot tub nice breakfast room was large great customer service waffles would stay here again clean rooms free breakfast wv marble motel microwave
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33 - 38 of 256 reviews
Vicki G
Davison, United States
10
Date of stay: May 2019
Review collected in partnership with Choice Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah H, Guest Relations Manager at Comfort Suites Mineral Wells, responded to this reviewResponded 11 June 2019
Thank you for being our guest. It was our pleasure to accommodate your family and your dog. We are delighted you enjoyed your stay and appreciate your comments regarding our clean, spacious, updated accommodations and friendly, helpful staff. We are happy to have won your loyalty and look forward to your next stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ambassador812960
1
The staff are friendly, courteous and very helpful. This hotel has wonderful amenities (indoor/outdoor pool, hot tub, grill area & courtyard). I had one of the pet rooms and the room smelled very stale. Carpet was worn/torn and no amount of Febreeze helped.
Date of stay: May 2019
Review collected in partnership with Choice Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah H, Guest Relations Manager at Comfort Suites Mineral Wells, responded to this reviewResponded 30 May 2019
Thank you for choosing our hotel and taking the time to leave a review. We are delighted you found our staff to be friendly, courteous and helpful. We are also glad you were able to take advantage of our many amenities, including our indoor/outdoor pool, hot tub, grill area and courtyard. We are sorry you were not pleased with your accommodations. We hope you will stay with us in the future so that we may have the opportunity to exceed your expectations.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Go22323114183
Bay City, Michigan
1
Hotel is very outdated and unclean. Staff is not knowledgeable of the hotel. His response was that he was just front desk. No towels at the pool, trash was overflowing. My husband was given a bath mat for a pool towel. We had to share 1 towel. There were 2 buckets collecting ceiling water in the breakfast area.
Date of stay: May 2019
Review collected in partnership with Choice Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah H, Guest Relations Manager at Comfort Suites Mineral Wells, responded to this reviewResponded 27 May 2019
Thank you for staying at our hotel and taking the time to leave a review of your stay. While it is never easy to receive less-than-complimentary feedback, we do welcome all feedback as it helps us to improve our hotel for future guests. As noted in other reviews, our guests are typically happy with the cleanliness of our facility and the helpfulness of our staff. Please accept our apologies that this was not your experience. We are grateful for the detailed feedback you have provided. Our goal is to improve whenever presented with an opportunity to do so. We hope to be of service to you in the future so that we may have the opportunity to exceed your expectations in all aspects of your stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jessica D
Parkersburg, West Virginia
2
We love everything about this hotel. Great staff, nice pool, good breakfast, and always clean. That is what brings us back again and again. You always feel so welcome. So very relaxing for the whole family.
Date of stay: April 2019
Review collected in partnership with Choice Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah H, Guest Relations Manager at Comfort Suites Mineral Wells, responded to this reviewResponded 30 April 2019
Thank you for your continued loyalty to our hotel. We appreciate your comments regarding our excellent staff, clean facilities and complimentary hot breakfast. It is our pleasure to continue to provide you with a welcoming, relaxing place to stay. We look forward to having you back again soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
R7121KQjeffd
Marine City, Michigan
13350
via mobile
We usually stop here when in the area. It is always clean and quiet. If you wish you have the option of interior rooms or a “ park outside the room”, either one are very roomy and enjoyable . The outside pool is seasonal but the inside pool is very warm and the jacuzzi is nice and hot.
Date of stay: March 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah H, Guest Relations Manager at Comfort Suites Mineral Wells, responded to this reviewResponded 22 March 2019
Thank you for your continued loyalty to our hotel. It is our pleasure to provide you with a clean and quiet place to stay each time you visit. Again, we appreciate your loyalty and look forward to your next visit.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC