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Go22323114183
Bay City, Michigan

Poor

1.0 of 5 bubblesReviewed 22 May 2019
Hotel is very outdated and unclean. Staff is not knowledgeable of the hotel. His response was that he was just front desk. No towels at the pool, trash was overflowing. My husband was given a bath mat for a pool towel. We had to share 1 towel. There were 2 buckets collecting ceiling water in the breakfast area.
Date of stay: May 2019
Trip type: Travelled with family
Review collected in partnership with Choice Hotels
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Sarah H, Guest Relations Manager at Comfort Suites Mineral Wells, responded to this review
Responded 26 May 2019
Thank you for staying at our hotel and taking the time to leave a review of your stay. While it is never easy to receive less-than-complimentary feedback, we do welcome all feedback as it helps us to improve our hotel for future guests. As noted in other reviews, our guests are typically happy with the cleanliness of our facility and the helpfulness of our staff. Please accept our apologies that this was not your experience. We are grateful for the detailed feedback you have provided. Our goal is to improve whenever presented with an opportunity to do so. We hope to be of service to you in the future so that we may have the opportunity to exceed your expectations in all aspects of your stay.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (256)
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Traveller rating
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All reviews front desk phone call nice atmosphere pet friendly room sausage pool and hot tub nice breakfast room was large great customer service waffles would stay here again clean rooms free breakfast wv marble motel microwave
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36 - 41 of 256 reviews
Reviewed 27 April 2019

We love everything about this hotel. Great staff, nice pool, good breakfast, and always clean. That is what brings us back again and again. You always feel so welcome. So very relaxing for the whole family.

Date of stay: April 2019
Trip type: Travelled with family
Review collected in partnership with Choice Hotels
Thank Jessica D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah H, Guest Relations Manager at Comfort Suites Mineral Wells, responded to this reviewResponded 30 April 2019

Thank you for your continued loyalty to our hotel. We appreciate your comments regarding our excellent staff, clean facilities and complimentary hot breakfast. It is our pleasure to continue to provide you with a welcoming, relaxing place to stay. We look forward to having you back again soon.

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Reviewed 20 March 2019 via mobile

We usually stop here when in the area. It is always clean and quiet. If you wish you have the option of interior rooms or a “ park outside the room”, either one are very roomy and enjoyable . The outside pool is seasonal but the inside pool is very warm and the jacuzzi is nice and hot.

Date of stay: March 2019
Trip type: Travelled with family
Thank R7121KQjeffd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah H, Guest Relations Manager at Comfort Suites Mineral Wells, responded to this reviewResponded 22 March 2019

Thank you for your continued loyalty to our hotel. It is our pleasure to provide you with a clean and quiet place to stay each time you visit. Again, we appreciate your loyalty and look forward to your next visit.

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Reviewed 1 March 2019 via mobile

I have stayed at several Comfort Suites & they ALL are top notch. Super clean, huge rooms. Great comfortable bed. Fridge & mike. E/thing you need. There’s a pool indoor & out (connected) & a hot tub that is ACTUALLY super hot. Very unusual. The fitness center has a dumbbell rack & I had the whole joint all to myself. There’s truck parking for like a dozen trucks.(& a t/stop next door).
The staff are really friendly, as well.
Be warned though; this is a working man’s hotel (not that there’s a/thing wrong w/ that, I’m blue collar my dang self). It’s just not for e/body. I actually had to share a table at 6a b/fast. Def recommend this hotel. Be blessed & safe travels!

Date of stay: February 2019
Trip type: Travelled on business
Thank frankhamay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah H, Guest Relations Manager at Comfort Suites Mineral Wells, responded to this reviewResponded 2 March 2019

Thank you for choosing our hotel and taking the time to review your stay. We are delighted to know you enjoyed your stay. Please know it was our pleasure to provide you with clean, spacious, comfortable accommodations and excellent service. We are glad you were able to take advantage of some of our many amenities, including our hot tub and complimentary hot breakfast. We appreciate your sharing your experience and recommending our hotel to other travelers. We hope to welcome you back in the future.

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Reviewed 7 February 2019

We try to arrange our travel north and south on 77 to be able to stop at this delightful and friendly comfort suite. It lives up to its name. The reception staff is cheerful no matter what time you arrive and they always make you feel welcome. Our thanks in particular to Brenda and Christen.
The MacGregor's Pub is a pleasant cozy place to relax and have dinner and never have to venture out especially on a cold snowy nite. We had a chance to chat with Crystal, the manager. She has that "Disney" approach to her staff and job. The food was perfect and the wait staff went out of her way to make sure we were satisfied.
Comfort Suites is very blessed to have a staff like the folks we met here. Didn't get the name of our housekeeper, but she was very considerate and pleasant as well.
Thanks for being there.
Dave and Lollie

Room tip: first floor drive up
Date of stay: February 2019
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank lollieanddave
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah H, Guest Relations Manager at Comfort Suites Mineral Wells, responded to this reviewResponded 9 February 2019

Thank you for being our guest and taking the time to share your experience with other travelers. We appreciate your loyalty. It is our pleasure to continue to provide you with excellent accommodations, amenities and service. We are looking forward to your next visit.

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Reviewed 24 January 2019

My three dogs and I had to make an unexpected stop due to a snowstorm. I had already heard good reports about Comfort Suites, so I headed there, securing a reservation by phone. From the moment I stepped in, I was greeted warmly by a friendly night staff who saw to my every needs, including dog food and bowls, even dog treats. I treated myself to the popcorn in the lobby. Yum! The next day was much the same. I was walking my dogs and couldn't go in for the hot breakfast. Chantell packed a big to-go box for me as well as another for my dogs (eggs), even carried it back to the room for me since my hands were full, then stayed and played with my dogs, making their day! I highly recommend this hotel as one in which you will get great service!

Room tip: Rooms at the back are quiet. Good area for walking dogs. Center courtyard. COMFY bed! Breakfast delicious. Good wi-fi.
Date of stay: January 2019
  • Trip type: Travelled solo
    • Value
    • Cleanliness
    • Service
Thank Quest802600
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah H, Guest Relations Manager at Comfort Suites Mineral Wells, responded to this reviewResponded 25 January 2019

It was our pleasure having you and your dogs as our guests. We understand how important it is to find quality lodging when traveling with pets. We are so glad you and your dogs were made to feel at home. We appreciate your recommendation to other travelers and hope to see you again soon.

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