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lollieanddave
ohio

Great Stop

5.0 of 5 bubblesReviewed 6 Feb 2019
We try to arrange our travel north and south on 77 to be able to stop at this delightful and friendly comfort suite. It lives up to its name. The reception staff is cheerful no matter what time you arrive and they always make you feel welcome. Our thanks in particular to Brenda and Christen.
The MacGregor's Pub is a pleasant cozy place to relax and have dinner and never have to venture out especially on a cold snowy nite. We had a chance to chat with Crystal, the manager. She has that "Disney" approach to her staff and job. The food was perfect and the wait staff went out of her way to make sure we were satisfied.
Comfort Suites is very blessed to have a staff like the folks we met here. Didn't get the name of our housekeeper, but she was very considerate and pleasant as well.
Thanks for being there.
Dave and Lollie
Date of stay: February 2019
Room Tip: first floor drive up
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Sarah H, Guest Relations Manager at Comfort Suites Mineral Wells, responded to this review
Responded 8 Feb 2019
Thank you for being our guest and taking the time to share your experience with other travelers. We appreciate your loyalty. It is our pleasure to continue to provide you with excellent accommodations, amenities and service. We are looking forward to your next visit.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (256)
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Traveller rating
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64
22
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10
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All reviews front desk phone call nice atmosphere pet friendly room sausage pool and hot tub nice breakfast room was large great customer service waffles would stay here again clean rooms free breakfast wv marble motel microwave
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Reviewed 24 January 2019

My three dogs and I had to make an unexpected stop due to a snowstorm. I had already heard good reports about Comfort Suites, so I headed there, securing a reservation by phone. From the moment I stepped in, I was greeted warmly by a friendly night staff who saw to my every needs, including dog food and bowls, even dog treats. I treated myself to the popcorn in the lobby. Yum! The next day was much the same. I was walking my dogs and couldn't go in for the hot breakfast. Chantell packed a big to-go box for me as well as another for my dogs (eggs), even carried it back to the room for me since my hands were full, then stayed and played with my dogs, making their day! I highly recommend this hotel as one in which you will get great service!

Room tip: Rooms at the back are quiet. Good area for walking dogs. Center courtyard. COMFY bed! Breakfast delicious. Good wi-fi.
Date of stay: January 2019
  • Trip type: Travelled solo
    • Value
    • Cleanliness
    • Service
Thank Quest802600
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah H, Guest Relations Manager at Comfort Suites Mineral Wells, responded to this reviewResponded 25 January 2019

It was our pleasure having you and your dogs as our guests. We understand how important it is to find quality lodging when traveling with pets. We are so glad you and your dogs were made to feel at home. We appreciate your recommendation to other travelers and hope to see you again soon.

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Reviewed 22 January 2019

I had to make a quick trip to WV to attend a funeral with very little notice. Brenda was so friendly & welcoming! Above & beyond! Additionally, the room was immaculately clean & the bed very comfortable. I will definitely stay at this location again! Thank you!

Date of stay: January 2019
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank nathanjl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah H, Guest Relations Manager at Comfort Suites Mineral Wells, responded to this reviewResponded 25 January 2019

Thank you for your kind review. We are thrilled you had an "excellent experience" at our hotel. We work hard to ensure that all of our guests feel at home in our hotel. We appreciate your comments regarding our friendly service and clean, comfortable accommodations. We are so happy to have won your loyalty and look forward to your next stay.

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Reviewed 31 December 2018

We had fond memories of our first night married and romantic husband got us a suite to celebrate our two+ decades together. It was wonderful then and even better now. Brenda greeted us at the front desk and was so helpful. She made a superb first impression. Michelle at the Pub was an amazing hostess and a lot of fun to talk to!

Our suite was huge, we loved the two headed shower and deep Jacuzzi tub. The king-size bed was very comfortable and we slept well.

My husband grew up in an adjacent town and plans to bring friends over to the pub, he enjoyed it that much.

My favorite non-human aspect was all the hardcover books both in our suite and in the pub.

Room tip: We stayed in a presidential suite, very reasonably priced.
Date of stay: December 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank BluestockingA2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah H, Guest Relations Manager at Comfort Suites Mineral Wells, responded to this reviewResponded 1 January 2019

Thank you for taking the time to share your recent experience at our hotel. We are delighted you enjoyed your stay. It was our pleasure to provide you with comfortable accommodations and excellent service during your anniversary trip. We look forward to welcoming you for a future stay should your travels bring you back to the area.

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Reviewed 12 November 2018 via mobile

Had door problem on first day and the staff was quick with another room to move in. Also very nice with the woof welcome bag. Overall all was great! Would go back again. Lots to do and see in area also.

Date of stay: October 2018
Trip type: Travelled with family
Thank Lou B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah H, Guest Relations Manager at Comfort Suites Mineral Wells, responded to this reviewResponded 13 November 2018

It was our pleasure having you as our guest. We are delighted you and your pet enjoyed a great stay. Our staff works hard to make sure each guest's needs are met. We are happy to have won your loyalty and are looking forward to your next stay.

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Reviewed 8 November 2018

It is actually a pretty big place, ,with a number of ground floor rooms that had doors to the outside. You can tell it has been in use for a while, just some small wear and tear when you are in the hallways, or using key cards between buildings. We had one of the bigger rooms, two twin beds and a pull out couch. Our room had a distinctive smell, but not overbearing. It was nicely furnished and the bathrooms were clean and in good condition. The indoor pool was really nice for the kids and it was clean. They had a small hot tub as well. The breakfast was as good or better than a lot of hotel continental breakfast i have had. Overall, i would stay there again.

Room tip: There were a number of rooms on the ground floor that were directly accessible to the outside.
Date of stay: November 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Chris S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah H, Guest Relations Manager at Comfort Suites Mineral Wells, responded to this reviewResponded 9 November 2018

It was a pleasure having you as a guest and we are delighted you had an overall enjoyable stay. It is good to know your accommodations were to your liking. We are glad you were able to take advantage of some of our many amenities, including our complimentary hot breakfast and indoor/outdoor pool and hot tub. We are happy to have won your loyalty and look forward to your next say.

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