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Bluestocking
Ann Arbor, Michigan

Spent our wedding night here, returned for our 22nd anniversary

5.0 of 5 bubblesReviewed 30 Dec 2018
We had fond memories of our first night married and romantic husband got us a suite to celebrate our two+ decades together. It was wonderful then and even better now. Brenda greeted us at the front desk and was so helpful. She made a superb first impression. Michelle at the Pub was an amazing hostess and a lot of fun to talk to!

Our suite was huge, we loved the two headed shower and deep Jacuzzi tub. The king-size bed was very comfortable and we slept well.

My husband grew up in an adjacent town and plans to bring friends over to the pub, he enjoyed it that much.

My favorite non-human aspect was all the hardcover books both in our suite and in the pub.
Date of stay: December 2018
Room Tip: We stayed in a presidential suite, very reasonably priced.
Trip type: Travelled as a couple
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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Sarah H, Guest Relations Manager at Comfort Suites Mineral Wells, responded to this review
Responded 31 Dec 2018
Thank you for taking the time to share your recent experience at our hotel. We are delighted you enjoyed your stay. It was our pleasure to provide you with comfortable accommodations and excellent service during your anniversary trip. We look forward to welcoming you for a future stay should your travels bring you back to the area.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (256)
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Traveller rating
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10
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All reviews front desk phone call nice atmosphere pet friendly room sausage pool and hot tub nice breakfast room was large great customer service waffles would stay here again clean rooms free breakfast wv marble motel microwave
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Reviewed 12 November 2018 via mobile

Had door problem on first day and the staff was quick with another room to move in. Also very nice with the woof welcome bag. Overall all was great! Would go back again. Lots to do and see in area also.

Date of stay: October 2018
Trip type: Travelled with family
Thank Lou B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah H, Guest Relations Manager at Comfort Suites Mineral Wells, responded to this reviewResponded 13 November 2018

It was our pleasure having you as our guest. We are delighted you and your pet enjoyed a great stay. Our staff works hard to make sure each guest's needs are met. We are happy to have won your loyalty and are looking forward to your next stay.

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Reviewed 8 November 2018

It is actually a pretty big place, ,with a number of ground floor rooms that had doors to the outside. You can tell it has been in use for a while, just some small wear and tear when you are in the hallways, or using key cards between buildings. We had one of the bigger rooms, two twin beds and a pull out couch. Our room had a distinctive smell, but not overbearing. It was nicely furnished and the bathrooms were clean and in good condition. The indoor pool was really nice for the kids and it was clean. They had a small hot tub as well. The breakfast was as good or better than a lot of hotel continental breakfast i have had. Overall, i would stay there again.

Room tip: There were a number of rooms on the ground floor that were directly accessible to the outside.
Date of stay: November 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Chris S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah H, Guest Relations Manager at Comfort Suites Mineral Wells, responded to this reviewResponded 9 November 2018

It was a pleasure having you as a guest and we are delighted you had an overall enjoyable stay. It is good to know your accommodations were to your liking. We are glad you were able to take advantage of some of our many amenities, including our complimentary hot breakfast and indoor/outdoor pool and hot tub. We are happy to have won your loyalty and look forward to your next say.

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Reviewed 2 November 2018

I went to Mineral Wells for a church conference. Comfort Suites was right there - a stone's throw from the church - with all kinds of eating places around.

Parking at the motel was convenient to my room.

Breakfast was fantastic!

My room was clean, well lighted, quiet, and good size.

The best thin\g (for me) was the convenience.

Date of stay: October 2018
  • Trip type: Travelled solo
    • Value
    • Cleanliness
    • Service
Thank June N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah H, Guest Relations Manager at Comfort Suites Mineral Wells, responded to this reviewResponded 6 November 2018

Thank you for choosing our hotel. We are happy to have been able to offer you convenience during your stay in the way of our location, parking and complimentary hot breakfast. We are glad to know you enjoyed your clean, quiet, spacious guest room. We hope you will stay with us in the future should your travels bring you back to the area.

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Reviewed 28 October 2018 via mobile

The staff of Comfort Suites went above and beyond to make my daughter’s wedding perfect. Would highly recommend them to anyone looking for a wedding venue. The staff was friendly, the rooms we booked were very nice, and everything we needed was taken care of promptly.

Date of stay: October 2018
Trip type: Travelled with family
Thank Paradise203531
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah H, Guest Relations Manager at Comfort Suites Mineral Wells, responded to this reviewResponded 30 October 2018

It was our pleasure to host your daughter's wedding. We are glad to have been able to meet all of your needs and provide you with friendly service and quality rooms. We appreciate you letting us be part of such a special day.

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Reviewed 16 October 2018

Husband and I arrived at this hotel around 5:30 pm. The desk staff were excellent helping us in all ways. The aroma of the Pub/Restaurant was mouthwatering. Baked spaghetti, salad, and garlic bread. The desk staff encouraged us to try the special. The hotel room was perfect. We went to the McGregor's pub/Restaurant at 6:30 pm. Two groups of people were in the eating area - a party of four and a party of two. We sat ourselves. Ten minutes later the waitress appeared taking our soda order and giving us the menus. Five minute later she returned with soda order and we requested the "Special" of the evening. (noted above). Forty-five minutes later we had received nothing further. No communication from the wait staff or anyone else for that matter. The party of four finished their meal and left. The party of two was still waiting for their meal. We also were waiting. My husband elected to pay for the sodas and mentioned we could not wait any longer for the meal. The kitchen staff responded. "We are told to take one order at a time and finish it completely before starting the next one in the order she receives it". The waitress stated she did not know this either until tonight. I over heard from the kitchen all payments were done in cash only. No credit cards or placing on hotel bill. The entire experience of this Pub/restaurant was very strange to us. We did leave and went to another restaurant which we were served immediately and got the food immediately. I felt both staff members needed to be retrained if this is how the service goes. Also, the waitress should have mentioned to order and go returning in an hour or two to pick up hot food. Also, the hours for the restaurant were 5 pm to 9 pm -- at the speed the kitchen help was working, the place would have closed by then. Go to sleep at the Comfort Inn, but don't go to the restaurant...you could still be waiting!

Room tip: Request what you want, the desk staff was very accommodating.
Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank Jeanne S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah H, Guest Relations Manager at Comfort Suites Mineral Wells, responded to this reviewResponded 18 October 2018

We are glad to know that you enjoyed your overnight accommodations here at Comfort Suites Mineral Wells. I was sorry to hear of the disappointment you encountered dining at our on-site restaurant. Your comments have been shared with our Restaurant Manager who has addressed them with the staff there to clarify some possible miscommunications regarding the new computer system for orders. Please know, too, that they do accept credit cards for orders in the Pub. Should your travels permit a return visit we sincerely hope that you will give them another chance to exceed your expectations!

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