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Nicke H
Cincinnati, Ohio

Only if you must

1.0 of 5 bubblesReviewed 19 Mar 2023via mobile
Typically Holiday Inn Express can be trusted to guarantee a good stay. But not the Kanawha City location. We were in town last minute for a funeral and it was the same time as basketball state championships. So we had to make the best of the situation.

Parking was lot packed because it's shared with another hotel (Country Inn Suites) construction equipment, boats...you name it.

It is currently being remodeled so it's in various phases of disrepair.

Hotel elevator is pretty old and gross.

There is a heated indoor pool but no towels and not clean. I'm not sure anyone goes in to clean it.

Ultimately the staff was nice and it looks like they are trying they're best with what they have. Maybe it will be way better after the renovations.
Otherwise only stay if you must.
Date of stay: March 2023
Trip type: Travelled with family
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Reviewed 25 February 2023

The Holiday Inn Express - 107 Alex Ln. Unbelievably Bad , I had pre booked the room.
As I drove up it looked bad but they remodeling. I was immediately greeted with a clerk with a bad attitude. I asked if I could take a look at the room, he responded " I can't leave the desk" he wouldn't give me a key to just look (or walk the 45 steps to show me. No Refund, Stains on Comforter,1/2 roll TP, No Wash cloth ,1 bath towel, Coffee pot w/No Coffee or cups, filthy dresser, Hole in bathroom hall, used hammer drill till 9PM wall next door, used toilet outside the door, No attempt to clean construction filth. I asked if they had a better room, The clerk told me they were all the same. As a IHG Member I Believe Corporate Intervention is desperately needed. I am writing this at 2AM because something is buzzing next room . I could go on with several more items like bed from 08/08/11, Privacy curtain dirty and doesn't fully close etc. etc. You get the idea. I will better explore my options in the future as I have rewards with other hotels as a business traveler.
David Cassidy

Room tip: 119 constr. workers party loudly till after 11 on lot outside . Room is next to kitchen (buzzing refrigerator) I am writing this at 2AM.
Date of stay: January 2023
  • Trip type: Travelled on business
    • Service
1  Thank David C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Charleston-Kanawha City, an IHG hotel, responded to this reviewResponded 11 March 2023

Hi Q2754BAdavidc,

Thank you for letting us know of these concerns. We appreciate you for choosing Holiday Inn Express Charleston-Kanawha City for your stay and for doing business with IHG® Hotels and Resorts.

We strive to give great and impressive service to all our guests and I am sorry for what happened during your stay with us. I have shared your comments with the hotel management and I'm confident that the necessary steps will be taken, so we can better serve you in the future. I’ve also sent you a private message to obtain additional details about your stay.

We value your feedback and welcome the opportunity to serve you better. I look forward to your response.

Sincerely,

Crisel V.
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2022

Everything about this place was disgusting lol. For $225 dollars I got a room with nasty stains all over the furniture and a couch with mismatched cushions and a restroom that didn’t have a light. Floors were dirty everywhere in the hotel. My key card to my room looked stained? Rotten bananas for breakfast. I didn’t see any staff around the hotel except someone would occasionally man the front desk. However, bed was comfortable and I slept well. I wouldn’t have stayed there but it was the weekend and everywhere was full and I had to stop. If I ever find myself in this exact same situation again I have decided to find a nearby woods and withdraw 225 one dollar bills to use as campfire fodder to stay warm. Overall, very bizarre experience and do not recommend this place.

Room tip: Stay away.
Date of stay: October 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Jared P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 October 2022

I'm sorry to give an average review for they are working on improvements. This hotel is in the process of renovations. The breakfast was not welll supplied the eggs were over cooked. Th clerk was very helpful with information regarding places to eat.

Date of stay: September 2022
Thank Marlene O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 September 2022 via mobile

Good thing they were remodeling, room was nice but not the best for the price we paid. Very small bathroom, you had to close bathroom door to get to toilet paper and you had to stand between tub and toilet to get door closed. Tub was very slippery, no non slip strips. Pool was very warm but doable, again very slippery steps into pool. Only had 1 luggage cart and couldn't find it at checkout so we had to make 2 trips to get luggage down to vehicle. Breakfast was a joke, cold egg omelet with veggies in it, hubby didn't like anything in his eggs especially veggies, other choice was biscuits and gravy, and not much gravy. No juice, only coffee. Wished we had paid for a better breakfast at cracker barrel.

Date of stay: September 2022
Trip type: Travelled solo
Thank Vprestine2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 August 2022 via mobile

Got in around 11:00 Mark at front desk was very welcoming. When I walked in room the smell of clean greeted us. The room so clean!! The Bathroom clean no hair or nastiness! (My pictures of room are after we took off comforter sorry I should of got before.) Beds we’re comfy and I slept well. Breakfast was hot and good. Pancakes eggs sausage gravy plus more. Pool was clean and nice size. Again Mark and his crew super friendly! This will be my go to hotel when I’m in town . I would give it a 10 ! Thank you for making our last night of vacation relaxing 😌

Date of stay: August 2022
Trip type: Travelled as a couple
Thank Treazuresrmine
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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