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Desiree E

Rooms are NOT clean

1.0 of 5 bubblesReviewed 12 May 2024
We stayed at this location for the State Tennis Championship. We opted for this location because the location was close to where we would be playing and photos and reviews appeared to be decent. Upon arrival we quickly discovered the photos were deceiving. Very outdated and needs completely renovated. Half of the time the tv did not work and the room was not cleaned to my standard. Layers of dust on the headboards, smell of mold, and the dresser was falling apart. Walking down the hallways some of the doors looked as if they may had been punched at some point. I had a toddler with me so upon leaving I made sure to check the drawers to make sure he had not put any of his toys inside. One drawer contained black gloves, a plastic baggie and zip ties . The next drawer had a pile of dirty clothes. I did let the person at the front desk know that housekeeping may want to make sure they are checking all drawers and cabinets and advised them what I found. The staff at this location were extremely kind during our stay. However I will not stay here again due to how the poorly the rooms are maintained.
Date of stay: May 2024
Room Tip: Do not be fooled by the photos
Trip type: Travelled with family
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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Reviewed 7 March 2024

The staff was extremely helpful, friendly, and kind. Their breakfast offerings were top notch. Room was spacious and comfortable. Plenty of amenities. Best hotel stay I’ve ever experienced. Worth the price.

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 810raymond1959
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 February 2024

the hot tub is gone. pool was cold. the floor tile in the bathroom were loose and moved when you walked on them. exhaust fan was really noisy. alarm clock was'nt working .mattress needs replaced. barking dogs. breakfast was'nt very good waffle maker was sticking and you had to use a fork to get your waffle out in small pieces

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank mike g
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 February 2024

My stay here has been fantastic. I been here so long I’ve met every staff member. The staff here is top notch from Debbie in house keeping to the young lady working front desk, kitchen staff. 5 star ⭐️

Date of stay: January 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank SexyMF4U
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 January 2024

Very nice check in.
Small pillows. Noisy, noisy,noisy! We had zero sleep! Guests in hallway at 1am loudly talking on phone. Walls are thin.
The bridge on the highway above it was a noise trap for the whole hotel. It was unbelievable. We left at 5 :am in the dark and fog because we were so frustrated.
Area was dark and it was hard to find the road into the hotel.

Room tip: If you want to sleep… go somewhere else.
Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank WITOY18
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 December 2023

I read ALL the reviews of every hotel in Charleston WV before making a decision. Country Inn & Suites was welcoming & every employee was extremely nice. There were no signs of any pest issues, and trust me, I looked EVERYWHERE! There were thick towels and nice bed linens, & I could barely hear any noise from the interstate. Thick curtains blocked out all outside lights. The only issue I had was from a man in a work vehicle who put 8 white marks on my black car from hitting it with his door. I know he was aware he done so, cause he sped off when he saw me.

Date of stay: December 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Sher612023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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