the hot tub is gone. pool was cold. the floor tile in the bathroom were loose and moved when you walked on them. exhaust fan was really noisy. alarm clock was'nt working .mattress needs replaced. barking dogs. breakfast was'nt very good waffle maker was sticking and you had to use a fork to get your waffle out in small pieces
My stay here has been fantastic. I been here so long I’ve met every staff member. The staff here is top notch from Debbie in house keeping to the young lady working front desk, kitchen staff. 5 star ⭐️
Very nice check in.
Small pillows. Noisy, noisy,noisy! We had zero sleep! Guests in hallway at 1am loudly talking on phone. Walls are thin.
The bridge on the highway above it was a noise trap for the whole hotel. It was unbelievable. We left at 5 :am in the dark and fog because we were so frustrated.
Area was dark and it was hard to find the road into the hotel.
I read ALL the reviews of every hotel in Charleston WV before making a decision. Country Inn & Suites was welcoming & every employee was extremely nice. There were no signs of any pest issues, and trust me, I looked EVERYWHERE! There were thick towels and nice bed linens, & I could barely hear any noise from the interstate. Thick curtains blocked out all outside lights. The only issue I had was from a man in a work vehicle who put 8 white marks on my black car from hitting it with his door. I know he was aware he done so, cause he sped off when he saw me.
Nice, clean room with comfortable beds. Plenty of space on bath counter.
The front desk attendants, both that night and in the morning were wonderfully friendly and conversational.
A stellar breakfast by Julie with everything from waffles to cold cereal. Eggs, sausage, home fries and all sorts of toast and pastries. Can not say enough about the great breakfast! Thank you!
