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Nadeen S
Wake Forest, North Carolina

Lower your expectations

2.0 of 5 bubblesReviewed 16 Oct 2023
My dogs and I were headed for NC from Wisconsin and stopped here for the night. On the plus side, even though I had arrived at 10:00 they had not given my room away and trust me they were packed. The parking lot was full and awkward. My request for a first floor was ignored and I was actually happy because the smell of the chlorine from the pool was overwhelming. The room itself was shabby with worn, scratched furniture, a surprise since the price didn't reflect that. However, this had to be one of the most comfortable beds I have slept in, in quite a while and we have been on the road for a month now. Would I recommend it? Not for more than a night. It had a heavy musty smell and if I wasn't exhausted after 12 hours of driving I wouldn't have slept. As it was we were gone by 7 am ...
Date of stay: October 2023
Trip type: Travelled solo
2.0 of 5 bubblesValue
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19 - 24 of 734 reviews
Reviewed 4 October 2023

Check in was a little slow. Front desk clerk was on her own that night. She tried really hard to get our room (She did). I hope she hung in there and is still employed there. Typical hotel room. Nice dining room. Breakfast was good. Plenty of hot and cold food. Waitress was very kind and keep the place clean and fresh.

Date of stay: August 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Beth S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 September 2023

Recently stayed here while visiting a family member in CAMC memorial hospital. The hotel was a nine minute drive to the hospital due to construction. The hotel gives me a wilderness log cabin type feel. The staff was very friendly, and professional. The free morning breakfast was nice. The lady working in the breakfast room was very sweet and helpful. I stayed in room 201 it was clean and nice looking. It came with a mini cooler and microwave. Room was spacious, more than enough room for 4 people. The only CON was a few drawers in the room kept opening by themselves. If that is your only CON tho, you truly have nothing to complain about. I also felt bad about the noise my kids unintentionally made. I felt as if the person below us could hear it. If I would have thought about it sooner I would asked for a first floor room. I would stay here again and would recommend this hotel to others.

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank 263chandrap
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 September 2023

I normally enjoy my stays at CI&S. This was an exception. We brought our dog with us and, therefore, paid the extra dog fee. When we opened the door to the room we were hit in the face with strong dog odor!!! I understand it was a "dog room", but Come On! What does this company do with the additional money they get from the dog fee! They certainly don't use it for cleaning supplies! The privacy curtains had big holes in them. The bathroom mirror was filthy. Very disappointed in this hotel!

There again, the breakfast was great and the staff I encountered were pleasant and helpful. Special mention to Amy who helped us out. She is an asset to this hotel.

Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Pips957
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 September 2023

This property served its purpose as an overnight stay with easy access to freeway and someplace to have dinner. On the plus side: price was fair, staff was good as was the breakfast. On the minus: property was a bit tired, it is adjacent to a lower end hotel chain whose guests appeared a bit questionable as they continuously lurked outside their rooms (our view).
I would like to highly commend the wonderful lady who managed the breakfast area. This stay was night #13 of our 13-night road trip; #7 of 7 hotels during this trip. All 7 properties offered a complimentary breakfast.
The breakfast area at the Charleston Country Inn & Suites was by far the best managed of all seven breakfast experiences on our journey. The breakfast area was kept immaculately clean, food that should have been hot was hot and amidst running this breakfast operation, she could not have been more friendly and engaging. True Southern hospitality which was greatly appreciated.

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank roadtripblondie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 August 2023 via mobile

The sheets had NOT been changed!!! We are not talking just stained but debris (multiple black pieces of something the size of a pencil eraser) and tons of hair all over. The room was filthy. There were crumbs of food everywhere. Their solution was to hand over different sheets. Filthy doesn't work for a 2 year old and a 5 year old. Not even a different room, just sheets. $113.00 for dirty beds and room. Was told the cleaner they have isn't doing a good job. Really? Not happy is an understatement.

Date of stay: August 2023
Trip type: Travelled with family
Thank StacyD7175
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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