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Stacy D
Ozark, Missouri

Read & Decide For Yourself

1.0 of 5 bubblesReviewed 18 Aug 2023via mobile
The sheets had NOT been changed!!! We are not talking just stained but debris (multiple black pieces of something the size of a pencil eraser) and tons of hair all over. The room was filthy. There were crumbs of food everywhere. Their solution was to hand over different sheets. Filthy doesn't work for a 2 year old and a 5 year old. Not even a different room, just sheets. $113.00 for dirty beds and room. Was told the cleaner they have isn't doing a good job. Really? Not happy is an understatement.
Date of stay: August 2023
Trip type: Travelled with family
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Reviewed 18 August 2023

I booked this hotel in July 2023 on the hotel's website which at the time purported to be operated by Radisson. I received a confirmation number and loyalty number from Radisson. Our travel dates changed and i was trying to modify my reservation by one day to arrive and depart earlier. I tried to modify the reservation from the link in my confirmation email. It did not work. It directed me to a number to call. When I called, I was routed to Choice Hotels customer service, and was told that the hotel had "locked" my reservation and they were unable to help me. They directed me to call the hotel directly to resolve the matter. I tried for two hours calling over and over again. No one would answer the phone. I twice heard someone pick up and then hang up on me. I called back Choice Hotels customer service line and informed them that I was unable to modify or cancel the reservation. Their representative met with the same results- trying to call the hotel and no-one would answer the phone. I was finally escalated to another customer relations representative who advised that I would be given a "case number" that I would need to use to call back the next day any time between 7 a.m. and 11 a.m. I got up and called immediately starting at 7 a.m. The representative tried to call the hotel and initially got the same result- no answer. He came back and told me that if he could not get it resolved, I would just have to wait until the hotel charged my card to dispute it with the credit card company. UNACCEPTABLE. I told him that at this point I was no longer interested in trying to modify the reservation, but wanted to cancel it completely. He tried again to reach the hotel and finally was able to come back and let me know it was successfully cancelled. In all, it took almost 4 hours to resolve the issue.
The hotel's willful refusal to answer their phone and their malicious locking of the reservation shows that they are a dishonorable business. I would not stay here. I wouldn't even consider booking at this location. Read the rest of the reviews and see that it's not that great anyhow. It just seemed the "best" of a lot of really bad choices in that area. I guess that bar is set pretty low.
If you have to make any modifications, be prepared to fight tooth and nail to modify or cancel.

Date of stay: August 2023
    • Value
    • Service
Thank lwcntryjen1969
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 July 2023

These hotels are usually very nice. We were looking for a nice hotel to consistently stay in as we visit North Carolina 2-3 times per year. We are not upscale people. Don't need fancy, but want clean and functioning. This hotel was neither. So many issues. Voiced concerns to Amy at the front desk. Little follow-through. She talked with Nichole and refunded $20. No one contacted me like they said they would. Some, but not all of the issues include no knob to turn (luke warm) hot tub on. My husband got a tool from our car to turn it. Jets didn't work. Pool and hot tub dirty. Pool area not locked. Chemical room in pool area not locked. Keys in the chemical room door. A lot of hair in our bathtub. Dirty walls (which wiped off with just a wet washcloth) in our bathroom; finger nail on the floor (full nail, like a press on). Are the rooms not vacuumed? Man that stays at the hotel for work on a regular basis said, "Oh the hot tubs not working AGAIN". Tiffany and Amy at the front desk both said the hot tub works. They don't know the difference between the pump running and the jets not working. Wires hanging out of the fitness room door which was also unlocked. Some of the equipment didn't work; some malfunctioned a lot. TV's didn't work in exercise room. Tiffany told my husband that she didn't think they ever worked. Why have them? We were told that there weren't any maintenance people there and there wouldn't be for the rest of our stay. No maintenance people? The sister hotel was right next door. No maintenance people there that could come over? Hotel was not worth $123.17. The $20 refund is offensive. Amy said John Bush, Assistant Manager, has the authority to do better than the $20. I have been unable to contact John. I'm not looking for a reply from the hotel stating they are sorry we weren't satisfied. I want someone to contact me and rectify the situation and the hotel has my phone and email. Didn't take pictures of the room, but have attached pictures of the fitness door and some from pool area.

Room tip: Don't stay here. 2 positives-breakfast was good and woman working the breakfast area was friendly and efficient. We appreciated her.
Date of stay: June 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank 471theresaa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rollie Gaston, Other at Country Inn & Suites by Radisson, Charleston South, WV, responded to this reviewResponded 4 August 2023

Thank you for taking the time to post a review. It is glad to know that you appreciated our hotel. On the other hand, we're sad knowing that your stay was anything less than pleasing due to the cleanliness and condition of the hotel as well as service that you received from our staff and condition of the pool during that visit. It is our top priority to provide comfortable accommodation to all of our valued guests and we apologize for any inconvenience this may have caused you. Know that your feedback is truly valuable to us and will be forwarded to the hotel management for further improvement of our services. We hope for another opportunity to make a more favorable impression in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2023

The first room was so noisy I could hear the guy fart in the next room. And then there were the barking dogs. Interstate traffic all the time. The only highlight of this hotel was the breakfast. Happy to leave and get on down the road.

Date of stay: June 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank MagicKsp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 June 2023

I travel to Charleston from D.C. 8 to 10 times a year. I always stay at CI&S on Ale Lane. Nicole is an excellent manager who oversees all aspects of the operation. The staff is friendly and courteous. They attend to your every need to ensure your stay is pleasant and do their best to make you feel at home. Kathy makes an excellent breakfast that I always enjoy. The maids keep the rooms in impeccable condition.

Room tip: Easy access and egress from I64.
Date of stay: June 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank William G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 May 2023

Date of stay: May 2023
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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