202patrickv,

Thank you for taking the time to share your feedback. It's good to know that you found our front desk team member to be friendly and helpful, as well as providing useful local information on events and restaurants.

However, it is disappointing to hear about the various issues you encountered during your stay. We apologize for the inconvenience caused by the limited availability of elevators, and we acknowledge that it may have impacted your comfort and safety. Please know we are working diligently to complete the renovations to ensure our facilities are up to par.

Additionally, your concerns regarding the safety of the elevator are taken seriously, and we will address the matter with our maintenance team to ensure all our guests feel secure while using the property's amenities.

We are sorry to read about the unfortunate incident in the early hours of the morning. The safety and well-being of our guests is our top priority, and we never want anyone to feel unsafe. We have shared your feedback with our security team, and we assure you that this will be reviewed to further improve our security efforts.

Again, thank you for your candid feedback, and we hope that despite these issues, you will consider staying with us in the future to see the improvements we’re implementing. We are committed to delivering a comfortable and safe experience for all our guests.

Thanks for the excellent review, Scott!

Were delighted your time at Best Western Charleston (West Virginia) was so outstanding as providing our guests with an excellent experience is very important to us. Its fantastic you appreciated our clean facilities and friendly team members as well as our delicious breakfast. Thats what we like to see! We look forward to hosting you again soon for another fantastic experience.

Have an amazing day!

We appreciate the feedback, taylortarrant.

Its unfortunate you had such challenges during your time with us. We regret that we couldnt provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service were accustomed to providing.