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Jamie T
Jacksonville, North Carolina

Should have stayed on top floor

4.0 of 5 bubblesReviewed 12 Jul 2024
Front desk person (Matt) was very friendly and helpful, a good representation of the brand. The room smelled a bit funny, even the replacement room was not fresh smelling but it was better and good enough. The shower was nice. Sleep was good until early morning. Noisy in 2 ways: the water pipes from the room above us were noisy. A worker came through the side door very early on the first floor making noise, instead of quietly going through the front. Overall, it would have been better to be on the top floor.
Date of stay: July 2024
Room Tip: Ask for top floor.
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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1 - 6 of 761 reviews
Reviewed 23 June 2024

Woke up to roaches in room. My husband and I immediately packed up and went to the front desk to check out w/ refund. The helpful young man at the front desk tried to be helpful as he could unfortunately he was unable to refund without GM approval.
Finally able to speak with Manger Denish the manager he disregarded us good how was spending time with his family and this was inconvient for him. We would need to wait until morning to get an official refund when he came in. This is so Unprofessional! I will now be sharing video and review publicly!

Room tip: Pool hours should be later
Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RedRaider95
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 April 2024

Very friendly staff and willing to help out when a problem arose. Very nice and spacious room. Laundry site was down when we arrived, but they gave us directions to one that was nearby. Coffee was available all day. The bed was very comfortable.

Room tip: You will not be disappointed with this hotel. Also near to restaurants and the interstate.
Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kevin M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 December 2023

Last minute trip to attend a funeral. Check in was quick and easy which is always appreciated. Room was clean and very comfortable for the evening. Hot breakfast was pretty good and lots of options including coffee machine that offered cappucino and latte which my wife loved. Definitely would stay here again if traveling through the area. Staff was excellent and management cares.

Room tip: Request main floor in main building
Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank RROBERTSII
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 November 2023

Such an odd arrangement - I booked a room at the Comfort since the "Quality" in town had some bad reviews. Didn't matter - I guess. I drove to the center of 3 buildings which had BOTH signs on it. This was convenient because our room happened to be there as well.
Nice pictures of exercise room but I'll be darned if I could find it. Didn't see the pool either - maybe they have yet another building in town with these? Anyway, our room was quite nice and breakfast was good. Not the greatest value but it WAS Saturday night so . . . .

Room tip: If you want to use the fitness center you'll have to ask where it is.
Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank RoadGuys2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 October 2023 via mobile

This hotel serves up,a double wit a Comfort Inn and a Quality Inn.. The staff is welcoming and friendly. We stayed here for one night at the start of our week long trip snd for two nights on the back end. Both rooms were comfortable and quiet although a bit outdated. Could not print out my boarding passes as no printer was available at the lobby pc. Update the rooms and fix the minor issues and the could rate higher.

Date of stay: October 2023
Trip type: Travelled as a couple
Thank Phil G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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