Great customer service rooms where nice and clean. Everyone was very nice and friendly they stay was awesome. They assist you in any way possible. Differently will be back when I come back through thumbs up for me
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taliabo
Windsor, VirginiaPleasantly surprised
Review of Comfort Inn Charleston, WV
Reviewed 16 Jun 2020
The building (3) was recently renovated. Nice. The manager told me that Comfort Suites (I believe) was taking over soon. Lots of construction in next building over. Room was in good condition and clean: King Bed, updated bathroom, mini-fridge (no freezer) and typical small microwave. TV channels were decent selection. Because of Covid-19, no breakfast offered, of course (WV health dept rules). Secure entry and kind front desk personnel. McDonald's next door. Bob Evans, Cracker Barrel, Subway, Chinese buffet very close. East on to 1-64. Will use again (whatever brand they become!)
Date of stay: June 2020Room Tip: Use building 3 or I believe 4 (when finished)
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18 - 23 of 762 reviews
moneishap
Memphis, Tennessee
1
Date of stay: May 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
shanquetad
1
via mobile
I stayed 3 days and 2 nights and i must say they have awesome service and anytime I’m in town I will be staying there! They are very friendly they make you feel warm like you are at home the service all around is excellent!
Date of stay: May 2020
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Lauren46095
11
We were traveling to see family who has medical issues, so we got to the hotel dropped our stuff and immediately left. Later that night we returned and were beginning taking showers, well we didn’t have enough towels when we told them how many people there were when the reservation was made. Before we made the call to ask for more towels I noticed there was a half smoked cigarette and trash on the floor so we informed the front desk when we called, we asked them to bring more towels and come clean it up. After the phone was hung up they called back and asked us WHY WE ARE JUST NOTICING THAT THE ROOM WAS DIRTY. It does not matter why, the room shouldn’t have been dirty. Then she calls back again and proceeds to say that WE WILL HAVE TO COME GET OUR OWN TOWELS bc she is the only one there. Low and behold when my daughter goes down there is more than her working. Needless to say awful rooms, awful service. VERY RUDE employees, not worth ANY amount of money.
Date of stay: May 2020
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brendayork2020
1
No complaints. Everything was as I expected. I would stay there again. The bed was firm and I like my bed soft. They are building a new hotel on the property, I am looking forward to staying in the new hotel.
Date of stay: March 2020
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Steve R
Helena, Montana
21
I was traveling with a large group and we had 9 rooms and a UHaul filled with luggage and musical instruments, so safety is always a concern. The hotel was clean, all rooms (in two buildings) were clean and comfortable and the lot was well-lit. I was even able to back the trailer against the back of the office building for added security. I had some concern after some of the previous reviews but we all were pleased with the rooms and location. And this was after 5+ weeks of consistent travel.
Date of stay: March 2020
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