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Shanqueta D

Great

5.0 of 5 bubblesReviewed 1 Jun 2020via mobile
I stayed 3 days and 2 nights and i must say they have awesome service and anytime I’m in town I will be staying there! They are very friendly they make you feel warm like you are at home the service all around is excellent!
Date of stay: May 2020
Trip type: Travelled solo
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20 - 25 of 762 reviews
Reviewed 13 May 2020

We were traveling to see family who has medical issues, so we got to the hotel dropped our stuff and immediately left. Later that night we returned and were beginning taking showers, well we didn’t have enough towels when we told them how many people there were when the reservation was made. Before we made the call to ask for more towels I noticed there was a half smoked cigarette and trash on the floor so we informed the front desk when we called, we asked them to bring more towels and come clean it up. After the phone was hung up they called back and asked us WHY WE ARE JUST NOTICING THAT THE ROOM WAS DIRTY. It does not matter why, the room shouldn’t have been dirty. Then she calls back again and proceeds to say that WE WILL HAVE TO COME GET OUR OWN TOWELS bc she is the only one there. Low and behold when my daughter goes down there is more than her working. Needless to say awful rooms, awful service. VERY RUDE employees, not worth ANY amount of money.

Date of stay: May 2020
Trip type: Travelled with family
1  Thank Lauren46095
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 March 2020

No complaints. Everything was as I expected. I would stay there again. The bed was firm and I like my bed soft. They are building a new hotel on the property, I am looking forward to staying in the new hotel.

Date of stay: March 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank brendayork2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 March 2020

I was traveling with a large group and we had 9 rooms and a UHaul filled with luggage and musical instruments, so safety is always a concern. The hotel was clean, all rooms (in two buildings) were clean and comfortable and the lot was well-lit. I was even able to back the trailer against the back of the office building for added security. I had some concern after some of the previous reviews but we all were pleased with the rooms and location. And this was after 5+ weeks of consistent travel.

Date of stay: March 2020
Trip type: Travelled on business
Thank Steve R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 March 2020

I stayed here for several days on an extended work trip. The room and bathroom were a good size, and the general room amenities were good overall. Parking was adequate, and I was able to park right outside my room's window most nights. A small cereal/waffles/bakery items breakfast with coffee, tea and juice was offered in an area inside the main office in the mornings and was well-stocked by a friendly and helpful staff. Main Pros: This motel is conveniently located near I-64 in the upper end of Charleston, WV, and is easy to find if you are paying attention to the signs along the side of the highway as you approach the motel. The motel itself is right next door to a McDonalds, and there is a large convenience store and gas station, large grocery store and several restaurants a short distance away by car.

Room tip: Guests may want to ask the front desk where their room is located inside their building to determine most convenient parking location.
Date of stay: December 2019
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank FlashandWW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 February 2020

Really can't say too much as I did not stay there! I had tried unsuccessfully to contact Cancellon support to cancel, but they never answered my calls!!! So I am out $130.00. But I will say that the clerk at the Inn, Mike, was pleasant and truly sorry that I could not stay and tried also to get a refund for me. But Cancellon did not respond to him either! It would have been nice though.

Date of stay: February 2020
Trip type: Travelled on business
Review collected in partnership with Cancelon.com
Thank Explorer15183085887
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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