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Debbie W
Buffalo, New York

Excellent customer service

Review of Sleep Inn
5.0 of 5 bubblesReviewed 26 Jul 2024
Very nice hotel — clean, comfortable, decent breakfast.
But what made this hotel stand out was the staff. I got myself totally turned around trying to find them and when I called to see if they could help me sort myself out, the young lady who took my call was so patient with me, was able to figure out where I was, and gave me excellent directions to find them. I really appreciated her assistance, as I had been driving for too many hours and was really tired.
Date of stay: July 2024
Trip type: Travelled solo
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Reviewed 29 June 2024

We only stayed one night on our way to North Carolina. The check in was easy. We were offered free cookie and popcorn! There was a private restaurant on the property with very good food and service.
The breakfast was good, hot and a nice selection. The room was clean comfortable bedding. Walk in shower was nice.

Date of stay: June 2024
  • Trip type: Travelled with friends
    • Value
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Thank debbie l
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 June 2024

Last stop on a cross country trip from California on way to the DMV. Stayed in eight hotels along the way. This was absolutely the lowest price and may be the best hotel that we stayed in in the last two weeks on the road. Great job.

Kudos to the staff who welcomed us when we checked in. Compared with some of the other hotels we stayed in (Santa Fe, Oklahoma City, St. Louis) this was by far the best service and most welcoming environment we experienced along the way.

Well kept property and clean rooms were great.

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
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Thank Angie F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 June 2024

I was traveling through WV on June 2nd and found this little gem of a hotel as a quick overnight stop to break up a long drive. I can't say enough about the friendliness of the staff and the cleanliness. It had such a small, hometown feel. You'll receive complimentary 24-hour coffee, cookies, popcorn, and even potato soup for dinner on Mondays. The free breakfast was well stocked with everything you could want, both hot and cold selections. The best BONUS was, I left a bottle of prescription drugs behind. This is a medication hat is a controlled substance and could easily have been kept by housekeeping for personal use. I called today and the kind staff member is shipping it to my home. Don't "sleep" on this Sleep Inn. Book it and know you'll be treated like family. A+++++.

Room tip: Ask or a room facing the parking lot instead of the highway.
Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
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Thank kkosch2000
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 June 2024

Very clean and well maintained. Breakfast was decent. Staff was very friendly. We arrived later in the evening well after 9pm and Amy was at the front desk. Very informative and attentive. The actual room wasn’t huge but if was very comfortable and we had everything we needed. Would definitely stay again.

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank W142BQsuem
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 May 2024 via mobile

We were warmly and efficiently welcomed to the inn. The room was immaculate and completely renovated. It is small, but had all the amenities we needed. The bed was extremely comfortable. Conveniently off the highway, but very quiet and safe at night. Complimentary popcorn and cookies made our evening. Breakfast was plentiful and well presented. All in all, a great room at a great price. We would definitely return.

Room tip: Convenient restaurant next door.
Date of stay: May 2024
Trip type: Travelled as a couple
1  Thank SINYPA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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