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Rebecca P

Great stay

4.0 of 5 bubblesReviewed 20 Oct 2024
Beds and pillows were wonderful. They looked brand new. Very clean room. Staff was very friendly and helpful. Breakfast was good and plentiful. Nice aroma in room not stuffy. Finding a channel on TV was frustrating but we eventually found something.
Date of stay: October 2024
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Agency / Consultant at Quality Inn & Suites, responded to this review
Responded 21 Oct 2024
I3184KDrebeccap, we’re delighted you loved your experience at Quality Inn & Suites (West Virginia). It’s great to hear you appreciated the comfort of the beds and cleanliness of the room. Our team members are pleased to have been of assistance during your stay. We're glad the breakfast met your expectations too. We will take your feedback about the TV into consideration. We're looking forward to welcoming you back.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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1 - 6 of 93 reviews
Reviewed 12 August 2024

The hotel has gone through a major renovation since my previous visit some 2 years ago, which has very much improved its looks especially the rooms, main foyer and breakfast area. However, the corridors were shabby/drab and gave the impression of walking through a prison block. I found my room was very clean with comfortable beds. It had all the amenities required of a traveler. The breakfast supplied was adequate. The staff were friendly and quite helpful. There is very little in the way of restaurants nearby or bars for that matter.

Room tip: Very quiet area especially during the weekdays.
Date of stay: August 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
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Thank NickfromOz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Agency / Consultant at Quality Inn & Suites, responded to this reviewResponded 13 August 2024

NickfromOz, it's great to hear that you noticed the improvements at Quality Inn & Suites (West Virginia) since your last stay. The team is pleased you found the room clean and comfortable and that they were able to assist you during your visit. Thank you for your feedback about the corridors and nearby dining options. We appreciate your comments and look forward to your next stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2024

With some work this motel could be at great place. The location is perfect to visit historic down town. It is pretty clean. 1st problem there was food from in the fridge over 1 day old. set for us. second the bathroom sink faucet had no cold water and when you turned it on very hot water came out with no way to cool it. The bed was comfortable. We needed an extra pillow and the clerk said he was left a supply and when they are gone there gone. A few tweaks are necessary.

Date of stay: April 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank blackrun1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jack Splacker, Guest Services / Front Office at Quality Inn & Suites, responded to this reviewResponded 15 April 2024

It seems you experienced a few shortcomings during your stay. We appreciate your acknowledgement of the overall cleanliness and the convenience of our location. However, we understand how necessary aspects, such as room maintenance and amenity availability, could impact your stay. Our team is committed to improving these points, and your notes are helpful for our progress. We hope to have another opportunity to meet your expectations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2024

We spent one night here at the Quality Inn while traveling to Nashville. The King room was very clean, large and had a kitchenette. Alicia at the front desk was very helpful and friendly. The breakfast was good. We did notice that the room did not have a hair dryer or an a bedside clock.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sharon M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jack Splacker, Guest Services / Front Office at Quality Inn & Suites, responded to this reviewResponded 30 March 2024

ZZMorgan, it's wonderful to hear that you had a pleasant stay at Quality Inn & Suites. It's particularly encouraging that you found the King room spacious, immaculate, and handy with its kitchenette. We're also delighted that Alicia at the front desk was of great service to you. As for the breakfast, we're glad to know it met your expectations. Your mentions about the absence of certain amenities like the hair dryer and bedside clock are noted. We value this input as we continually aim to enhance the comfort and convenience of our guests' experience. We hope you continue to consider us for your future travels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2023

The hotel is absolutely beautiful! Nice and helpful employees that go out of their way to assist you. If your going to Charleston WV this is the hotel to stay at. You won’t be disappointed. My family loved it!

Date of stay: March 2023
    • Value
    • Location
    • Service
Thank Beverly K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
reviews+qiswv@thesocialstation.com, Public Relations Manager at Quality Inn & Suites, responded to this reviewResponded 26 March 2023

Thank you for the outstanding review, Beverly!

Were delighted your experience at Quality Inn & Suites (West Virginia) was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. Its fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know were doing our job!

We look forward to sharing another amazing experience with you soon!

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Reviewed 5 August 2022

While our room was quiet and the bed was comfortable, the room was rather tacky. The biggest reason to avoid this Inn, at least until it is rennovated, is the toilet. It was the size that you find in kindergarden classrooms. Older adults and tall people would have a real problem with this. The breakfast was decent. The area outside the hotel was rather sleazy. And there were no working ice machines in the entire hotel. Hopefully the current renovations will correct the problems.

Date of stay: July 2022
    • Value
    • Rooms
    • Service
Thank kdspector
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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