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Beverly K

Everyone loved this hotel!!!!

5.0 of 5 bubblesReviewed 24 Mar 2023
The hotel is absolutely beautiful! Nice and helpful employees that go out of their way to assist you. If your going to Charleston WV this is the hotel to stay at. You won’t be disappointed. My family loved it!
Date of stay: March 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
reviews+qiswv@thesocialstation.com, Public Relations Manager at Quality Inn & Suites, responded to this review
Responded 25 Mar 2023
Thank you for the outstanding review, Beverly!

Were delighted your experience at Quality Inn & Suites (West Virginia) was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. Its fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know were doing our job!

We look forward to sharing another amazing experience with you soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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4 - 9 of 92 reviews
Reviewed 5 August 2022

While our room was quiet and the bed was comfortable, the room was rather tacky. The biggest reason to avoid this Inn, at least until it is rennovated, is the toilet. It was the size that you find in kindergarden classrooms. Older adults and tall people would have a real problem with this. The breakfast was decent. The area outside the hotel was rather sleazy. And there were no working ice machines in the entire hotel. Hopefully the current renovations will correct the problems.

Date of stay: July 2022
    • Value
    • Rooms
    • Service
Thank kdspector
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 May 2022

We stayed here the night before my husband had brain surgery at a nearby hospital. We would have had a really long drive early if we hadn't. First, the hotel is under renovation, but it needs torn down. Next, our ac unit did not work. When I called the front desk, after completely spraying the room down with Lysol, I was told to use only the thermostat on the wall. I did, and the air never came on. I called back to the front desk, and was told it is a very old unit, give it 15 minutes. I went down to the lobby to get a cold drink and the worker was watching t.v.. I told him the air still had not come on, to which he replied, "Has it been 15 minutes?" . I told him yes and he said to give it 15 more. So, after one hour +, we still had a hot room ( it was around 86 in Charleston that day) and there was no shown concern for us to have any, so I gave up. The room was as clean as a housekeeper could get it, but the grout, tub, and light switches, outlets, were filthy. The tub had mold and mildew all behind the caulk, the grout was caked with decades old filth, and the light switches and outlets were literally black at the switch plates. This is not something the housekeeper could clean. I have never been contacted about the air, have called 4 times, only to be cut off. It is a shame my husband, suffering from brain cancer and facing surgery, had to have such a miserable night of no sleep.

Room tip: I would never stay in any
Date of stay: May 2022
    • Location
    • Sleep Quality
    • Service
Thank travelingirlandhubby
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 May 2022 via mobile

The room was DISGUSTING. The hallway reeked of pot and it was completely unsafe. DO NOT ATAY HERE. I found another hotel immediately. The floors were unsanitary and the stains in the walls were unsettling. The intoxicated men out front gave me an uneasy feeling If I could give this place a zero or negative review, I would

Date of stay: May 2022
Trip type: Travelled with family
Thank Allison M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 April 2022

We booked two queen beds. We knew we were going to be late, so we called to make sure our room would still be available. We were told it wouldn't be a problem. When we got to the hotel, there was only one room left in the entire hotel and it was a King room. How do four people sleep in one bed?

Date of stay: March 2022
    • Location
    • Rooms
    • Service
Thank Theresa M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 January 2022

My wife booked this place because it was cheap. I would rather have spent a little more money. The place was dirty, and full of addicts. Someone had tried to break into the hotel a few days before we stayed there, and the one night we were there someone tried to break in to our van.

Date of stay: June 2021
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank David G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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