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Alissa R

Disgusting Hotel

1.0 of 5 bubblesReviewed 26 Jul 2021
When we walked in, the service was very slow. The front desk agent seemed uninterested. When we got to the room, the carpets looked as if they had not been thoroughly cleaned in years. There were stains all over the floor. The furniture was all scratched, the bedding was all wrinkled. The AC didn’t allow for any adjustment- it was either freezing in the room or not on.
The worst part- the bathroom. The bathroom had mold everywhere, the shower had stains in the tub, there was no soaps, the toilet bowl had visible stains all over. The toilet was flushed once and contained to run all night. The shower curtain has definitely not been changed in a long time.
Overall, this hotel was uncomfortable and dirty. Please spend a little more to stay at a different hotel.
Date of stay: July 2021
Trip type: Travelled as a couple
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13 - 18 of 93 reviews
Reviewed 4 July 2021 via mobile

This hotel was a big disappointment. I often camp and backpack, so I’m not averse to sleeping on thin mattress pads. But this hotel mattress was the hardest thing I’ve ever slept on. I had back and shoulder pain for several days after my stay here. The carpet was filthy. The area around the hotel is scary. While I was eating breakfast in the hotel, a man was drinking beer outside a few feet away and banging on the hotel windows. A hot breakfast is provided. The breakfast bar was not being cleaned. There were dirty dishes and spilt food on the breakfast bar. There were no biscuits, sausage, eggs, or milk available. I had to go to the front desk and request that someone refill the items on the breakfast bar. They did send someone to replenish the items, but the worker did not attend to the disgusting mess. The food was good.

Date of stay: June 2021
Trip type: Travelled as a couple
Thank Molly M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 May 2021

We stopped there on our trip back from Florida. We saw the office and it was near a comfort Inn that wasnt open. But when I went in they said the office was for the Quality Inn. The price was very reasonable and the room was very nice and clean. We were pleasantly surprised.

Date of stay: May 2021
    • Location
    • Sleep Quality
    • Service
Thank sparbok
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 March 2021

I will not stay again at this motel. The room needs a good cleaning from top to bottom. Garbage behind the bed and night stand. It looked like other contractors were staying there also but I would not stay again. It was close to my meeting and that was the reason to try it out.

Date of stay: March 2021
  • Trip type: Travelled on business
    • Value
Thank 617charlenep
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 August 2020 via mobile

I was referred to this hotel because I am a travel nurse at an area hospital. This hotel is not in a good area. There is a homeless shelter next door and they all hang out by the hotel. The room was dirty, stains on the carpets and walls. The bathroom was gross and the toilet constantly ran. I was told nurses would be on a separate floor so they weren't bothered. I was woken up at 4am my last night there by someone yelling and swearing on the phone in the hallway then went into the room next to me. Will never stay again and will tell people I know to not stay there. The only upside is the front desk people were nice and accommodating.

Date of stay: August 2020
Trip type: Travelled on business
2  Thank D9169HAamandat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 August 2020 via mobile

This is an inexpensive location that is good for a budget stay. My room was $75 per night. I booked using Expedia points and paid around $52/night. As others have commented, the room is a little dirty and dark. For example, the upholstered chairs have dirty spots on the armrest that need to be shampooed.

They did serve free breakfast during COVID-19. It was a very limited breakfast. It was coffee, juices in a plastic container, milk, cereal, and some breakfast cakes and pastries. No fruit options. No free water. They do have a vending machine and I was able to purchase bottled water and candy.

The people of Charleston, West Virginia are among the friendliest that I have met in the South. The staff was very friendly and aims to please. They immediately accommodated a room change request. I was first situated near a family with a loud screaming child. They switched me to a quieter room. Both rooms are pictured in my review. The room has a coffee machine and refrigerator. They gave alcohol wipes to clean the TV remote during COVID-19.

I felt the hotel was safe for a solo stay for a female. The door had a deadbolt.

By my standards as a New Yorker everything was within walking distance to the downtown area. I was near the city center, the Haddad Riverfront Park, restaurants, the Post Office, FedEx Kinkos, Capital Street, the Clay Center, and Capitol Market. I was able to walk to Tudor’s Biscuits World in 20 minutes and saw a pharmacy on the way.

The location is close to the Amtrak station. It is on the other side of the river. You could walk across the bridge to get to the hotel. I would estimate it is a 25-30 minute walk to get to the Amtrak station. It is hard to get a taxi in Charleston, West Virginia. I had trouble getting a taxi on Sunday morning to catch my Amtrak train. However, I eventually got a Lyft ride. Keep in mind this is the Bible belt of the south. So it is hard to travel by taxi on Sundays. Plan ahead so you don’t get stranded like I almost did! Maybe make a car service reservation.

Date of stay: August 2020
Trip type: Travelled solo
2  Thank WorldTravelerBA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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