We stayed in Charleston overnight on our way to New River Gorge. This Holiday Inn Express was very clean and convenient. Close to several good bars and restaurants located downtown. Beds were comfortable. No hesitation about recommending this as a place to stay.
Hotel is very easy to get to right off the highway. Reasonably price for the area. Parking is easy and well lit at night! The lady at check-in was really polite and told us they have a complementary breakfast from 6 to 10. They have luggage carts to make it easy trip to get your bags to the room. The hallways are very clean too. Inside the room there is a refrigerator microwave and coffee machine with K cups. Large, high resolution TV. Dove products in the bathroom. Room decor is modern in room is very clean. Would recommend to others .
Located just off of I-64 and I-71, this hotel is well situation to the convention/civic center and a number of walkable restaurants for a quick bite or coffee.
The hotel is updated and clean with friendly staff making check-in/check-out very easy. We did not try breakfast here as we had a coffee shop in mind, but it looked to be a pretty standard continental breakfast with a few hot things.
The room was spacious, good selection of channels on the television and a comfortable couch/lounger in our King room. Bathroom was also clean. In addition, there was an extra blanket and pillow in the room. A small refrigerator, Keurig coffee maker and microwave rounded out the room. Abundant plugs and built-in USB jacks on either side of the bed and at the desk. The only downside was that one of the USB groups was mounted slightly offset from the outlet cover and was unusable.
Overall, good, quiet stay.
1st. wasn't welcome as a Honor member. Got two keys then went to the 3rd, floor. Both keys did not work. Back to the desk to get new keys. Then hand soap was empty so we used the one we travel with. When I took the shower, the water never drain out, so my wife didn't take a shower when it was her turn because of the standing water.
Dear steve_rentz,
Thank you for staying at our Holiday Inn Express Charleston-Civic Center while visiting Charleston and for taking the time to provide feedback about your experience. It's a pleasure having you as our guest.
I would like to apologize for the not working air keys and the drain in our shower. This is not what we want any of our guests to encounter. I shared this information with our team to properly investigate. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHG Hotels and Resorts Service
We stayed on the 2nd floor for a Lauren Daigle concert at the Civic Center right across Quarrier St, the location was perfect. It is a bright and clean hotel; and whoever is managing the housekeeping department deserves a gold star. There were housekeeping employees everywhere and each one of them greeted us. The housekeeping person named TJ was particularly good; the room was immaculate and he was very helpful and friendly. This is a very well-managed hotel over all, I don’t think I’ve met kinder employees anywhere else. Excellent place, we’d stay here again.
