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Fred W

great location and value

5.0 of 5 bubblesReviewed 29 Jun 2024
We stayed in Charleston overnight on our way to New River Gorge. This Holiday Inn Express was very clean and convenient. Close to several good bars and restaurants located downtown. Beds were comfortable. No hesitation about recommending this as a place to stay.
Date of stay: June 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviewed 8 June 2024 via mobile

Hotel is very easy to get to right off the highway. Reasonably price for the area. Parking is easy and well lit at night! The lady at check-in was really polite and told us they have a complementary breakfast from 6 to 10. They have luggage carts to make it easy trip to get your bags to the room. The hallways are very clean too. Inside the room there is a refrigerator microwave and coffee machine with K cups. Large, high resolution TV. Dove products in the bathroom. Room decor is modern in room is very clean. Would recommend to others .

Room tip: No pool if you have kids . Only downside.
Date of stay: June 2024
Trip type: Travelled with family
Thank Brgree
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 March 2024

Located just off of I-64 and I-71, this hotel is well situation to the convention/civic center and a number of walkable restaurants for a quick bite or coffee.

The hotel is updated and clean with friendly staff making check-in/check-out very easy. We did not try breakfast here as we had a coffee shop in mind, but it looked to be a pretty standard continental breakfast with a few hot things.

The room was spacious, good selection of channels on the television and a comfortable couch/lounger in our King room. Bathroom was also clean. In addition, there was an extra blanket and pillow in the room. A small refrigerator, Keurig coffee maker and microwave rounded out the room. Abundant plugs and built-in USB jacks on either side of the bed and at the desk. The only downside was that one of the USB groups was mounted slightly offset from the outlet cover and was unusable.

Overall, good, quiet stay.

Room tip: Even number rooms and higher flow offer a view of the river.
Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TheAngeloS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 October 2023

1st. wasn't welcome as a Honor member. Got two keys then went to the 3rd, floor. Both keys did not work. Back to the desk to get new keys. Then hand soap was empty so we used the one we travel with. When I took the shower, the water never drain out, so my wife didn't take a shower when it was her turn because of the standing water.

Date of stay: October 2023
Trip type: Travelled as a couple
Thank steve_rentz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express Charleston-Civic Center, an IHG hotel, responded to this reviewResponded 16 November 2023


Dear steve_rentz,

Thank you for staying at our Holiday Inn Express Charleston-Civic Center while visiting Charleston and for taking the time to provide feedback about your experience. It's a pleasure having you as our guest.

I would like to apologize for the not working air keys and the drain in our shower. This is not what we want any of our guests to encounter. I shared this information with our team to properly investigate. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.

I hope to have the opportunity to welcome you again in the future.

Best regards,

Ben W.
Case Manager
IHG Hotels and Resorts Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2023 via mobile

We stayed on the 2nd floor for a Lauren Daigle concert at the Civic Center right across Quarrier St, the location was perfect. It is a bright and clean hotel; and whoever is managing the housekeeping department deserves a gold star. There were housekeeping employees everywhere and each one of them greeted us. The housekeeping person named TJ was particularly good; the room was immaculate and he was very helpful and friendly. This is a very well-managed hotel over all, I don’t think I’ve met kinder employees anywhere else. Excellent place, we’d stay here again.

Date of stay: October 2023
Trip type: Travelled with family
Thank ssantgross
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 July 2023 via mobile

This was a good mid point to stop, rest and get some shut eye during our trip. No complaints. It met our expectations: complimentary hot breakfast, suite with a king bed, and the staff was courteous friendly and helpful. The rooms were clean and there was no proliferation of noise (from other guests) when we went to sleep.

Date of stay: July 2023
Trip type: Travelled as a couple
2  Thank Mufasa928
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express Charleston-Civic Center, an IHG hotel, responded to this reviewResponded 12 September 2023

Hi Mufasa928,

Thank you for staying and sharing your experience at our Holiday Inn Express Charleston-Civic Center. We appreciate you for being one of our guests!

We're committed to providing you with the best overall experience. I'm glad to hear that your stay went well! I shared this with our hotel management. I'm certain that they'll be happy to see your positive comments.

We look forward to seeing you again on your future trips!

Safe travels,

Jomar M.
Case Manager
IHG Hotels & Resorts Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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