We only spent one night at this location. The room was clean and the bed was comfortable. Breakfast was your typical Holiday Inn Express breakfast. The outside of the hotel is dated but they had plenty of parking. You are walking distance to downtown. Overall, I would stay here again.
I didn't think it was too bad of a place until I was sitting in the chair in the corner and noticed the desk chair was very dusty on the bottom and very worn on the seat. I was shocked to find such a worn-out chair in a Holiday Inn Express.
I can't say that I found anything else to criticize.
Dear Dave K,
Thank you for staying at our Holiday Inn Express Charleston-Civic Center while visiting Charleston and for taking the time to provide feedback about your experience. It's a pleasure having you as our guest.
I would like to apologize for the cleanliness in our room. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to have the opportunity to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHG Hotels and Resorts Service
Stayed here for the evening as a stop point on a cross country bus tour. Stayed on 4th floor. Hotel close to town center. Good walkability around hotel and adequate parking. Room was a little noisy with street traffic until settled down well into night. Well furnished complimentary breakfast buffet. Staff members were congenial throughout our stay. Room was clean & well appointed. Good choice if looking for room with nice accommodations.
This is the second time I have had a bad experience with Holiday Inn regarding cancellation. The first time was with a different location. There was a state of emergency due to a snow storm and I couldn't get a refund. This time I was well within the cancellation time limit. I had booked with points and cash. They would not refund the cash. Only points. They will take your money every chance they get!
Hi Jazzsmith,
Thank you for choosing our Holiday Inn Express Charleston-Civic Center for your business trip. We appreciate you as one of our IHG One Rewards members and for including us in your travel plans.
We put great importance on the quality of our services and the satisfaction of our guests. I am sorry to learn about what happened with your reservation. Your feedback has been documented for reference. I also sent you a private message to obtain more details about your reservation.
We look forward to your future visits.
Best regards,
Ronald P.
Case Manager
IHG Hotels & Resorts Service
We enjoyed our stay overall. We experienced kind staff and a good breakfast. Our only complaint is evidence of the bathroom counter and sink not being cleaned prior to us checking in, and a dirty washcloth found in the shower. However, we would stay here again despite cleaning issues.
