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Gary R
The Villages, Florida

Commendable stay

4.0 of 5 bubblesReviewed 24 May 2023via mobile
Stayed here for the evening as a stop point on a cross country bus tour. Stayed on 4th floor. Hotel close to town center. Good walkability around hotel and adequate parking. Room was a little noisy with street traffic until settled down well into night. Well furnished complimentary breakfast buffet. Staff members were congenial throughout our stay. Room was clean & well appointed. Good choice if looking for room with nice accommodations.
Date of stay: May 2023
Trip type: Travelled as a couple
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Reviewed 12 May 2023 via mobile

This is the second time I have had a bad experience with Holiday Inn regarding cancellation. The first time was with a different location. There was a state of emergency due to a snow storm and I couldn't get a refund. This time I was well within the cancellation time limit. I had booked with points and cash. They would not refund the cash. Only points. They will take your money every chance they get!

Room tip: Other brands don't treat their customers like this!
Date of stay: May 2023
Trip type: Travelled on business
Thank Jazzsmith
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Other at Holiday Inn Express Charleston-civic Center, An Ihg Hotel, responded to this reviewResponded 26 May 2023

Hi Jazzsmith,

Thank you for choosing our Holiday Inn Express Charleston-Civic Center for your business trip. We appreciate you as one of our IHG One Rewards members and for including us in your travel plans.

We put great importance on the quality of our services and the satisfaction of our guests. I am sorry to learn about what happened with your reservation. Your feedback has been documented for reference. I also sent you a private message to obtain more details about your reservation.

We look forward to your future visits.

Best regards,

Ronald P.
Case Manager
IHG Hotels & Resorts Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2023 via mobile

We enjoyed our stay overall. We experienced kind staff and a good breakfast. Our only complaint is evidence of the bathroom counter and sink not being cleaned prior to us checking in, and a dirty washcloth found in the shower. However, we would stay here again despite cleaning issues.

Date of stay: April 2023
Trip type: Travelled as a couple
Thank Wanderer54388866316
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 November 2022

I am not sure what was the word around about bad parking lot. It's fine. It might seen better days. But, I've seen much, much worst.
Surprisingly nice clean hotel. Service desk was great and overall experience was satisfactory.

Date of stay: November 2022
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank Tvrtko1995
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 October 2022 via mobile

Upon arrival to the hotel, it was very sketchy from the exterior. The parking lot was in poor condition and it was not in a nice location at all. However, the bright side was that the room was much nicer than expected. It was clean and comfortable. The bathroom had decent towels and the bedding was comfortable. My only big complaint was the extreme lack of water pressure in the shower. I wish that this chain of hotels would not continue to install the water flow reducers in the shower. Makes for a lousy shower for their guests. Would I stay again? I hope not to have the need to visit Charleston again. It was not a destination place that I would need to repeat.

Date of stay: October 2022
Trip type: Travelled on business
Thank loveisbliss
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Other at Holiday Inn Express Charleston-civic Center, An Ihg Hotel, responded to this reviewResponded 13 November 2022

Hello, loveisbliss

Our staff loves checking reviews and using them to improve in future stays. Thank you for taking the time to leave us your impressions. We love to see you have opted for us for your accommodation. I apologize on behalf of the hotel. We are currently working on the issues you encountered. Our local team will ensure we improve our quality. I have also forwarded your review to our management for further action.

Your satisfaction and enjoyment are paramount to us, and we always strive to deliver what is expected. I hope you will visit again in the future. It would be a pleasure to host you once more. Stay safe and healthy until then!

Alejandro G.
Case Manager
IHGService

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Reviewed 19 October 2022 via mobile

Everything was clean. The only things lacking were bar soap for washing hands at sink and for a bath.

Mold at ceiling of shower show be taken care of.

Staff very friendly and accommodating.

Other than that everything was good. Plenty of good food choices in the area. The room was quiet.

Date of stay: October 2022
Trip type: Travelled with family
Thank BackPacker590052
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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