This is the second time I have had a bad experience with Holiday Inn regarding cancellation. The first time was with a different location. There was a state of emergency due to a snow storm and I couldn't get a refund. This time I was well within the cancellation time limit. I had booked with points and cash. They would not refund the cash. Only points. They will take your money every chance they get!
Hi Jazzsmith,
Thank you for choosing our Holiday Inn Express Charleston-Civic Center for your business trip. We appreciate you as one of our IHG One Rewards members and for including us in your travel plans.
We put great importance on the quality of our services and the satisfaction of our guests. I am sorry to learn about what happened with your reservation. Your feedback has been documented for reference. I also sent you a private message to obtain more details about your reservation.
We look forward to your future visits.
Best regards,
Ronald P.
Case Manager
IHG Hotels & Resorts Service
We enjoyed our stay overall. We experienced kind staff and a good breakfast. Our only complaint is evidence of the bathroom counter and sink not being cleaned prior to us checking in, and a dirty washcloth found in the shower. However, we would stay here again despite cleaning issues.
I am not sure what was the word around about bad parking lot. It's fine. It might seen better days. But, I've seen much, much worst.
Surprisingly nice clean hotel. Service desk was great and overall experience was satisfactory.
Upon arrival to the hotel, it was very sketchy from the exterior. The parking lot was in poor condition and it was not in a nice location at all. However, the bright side was that the room was much nicer than expected. It was clean and comfortable. The bathroom had decent towels and the bedding was comfortable. My only big complaint was the extreme lack of water pressure in the shower. I wish that this chain of hotels would not continue to install the water flow reducers in the shower. Makes for a lousy shower for their guests. Would I stay again? I hope not to have the need to visit Charleston again. It was not a destination place that I would need to repeat.
Hello, loveisbliss
Our staff loves checking reviews and using them to improve in future stays. Thank you for taking the time to leave us your impressions. We love to see you have opted for us for your accommodation. I apologize on behalf of the hotel. We are currently working on the issues you encountered. Our local team will ensure we improve our quality. I have also forwarded your review to our management for further action.
Your satisfaction and enjoyment are paramount to us, and we always strive to deliver what is expected. I hope you will visit again in the future. It would be a pleasure to host you once more. Stay safe and healthy until then!
Alejandro G.
Case Manager
IHGService
Everything was clean. The only things lacking were bar soap for washing hands at sink and for a bath.
Mold at ceiling of shower show be taken care of.
Staff very friendly and accommodating.
Other than that everything was good. Plenty of good food choices in the area. The room was quiet.
