We visit the Charleston area regularly as one of us grew up in the Valley. We've stayed here many times. And most recently this place has gone way down hill. Charleston is a place with a lot of mediocre accommodations, sadly. And this hotel is now in that space. Dirty, stinky sheets, no attention to detail -- just food left in the lobby, on the floors, carpets not vacuumed in hallways.... I don't know if this place has changed management but the current do not understand customer service. This place needs an upgrade, significant staff training, and leadership that isn't all hilljack. It's really just become gross there and most likely we will be looking for another place to stay when we visit in December. It's a shame that it has falled so far down.

Pros: relatively close to everything

Cons: 1. Thin walls - you can hear everything next door 2. Outdated windows-lots of noises at night w traffic and loud cars. Loud fireworks can be heard clearly - good luck if you have baby sleeping. 3. Old facilities in suites-shower head falling out; clogged sinks and wall plugs not functioning at all. 4. Ice machine not working and was not fixed the whole stay (7 days) 5. Water brown and muddy - lol hello seriously? You should supply drinking water to all guests during the problem 6. Pay to park is ridiculous in the garage behind the hotel.

Will not stay here again next time. We stayed here bcs of the suite option since our regular hotel by Marriott doesn’t offer that in town. But Marriott is so much more updated.

Staying 39 days and we actually have to beg to get our room cleaned. I have tipped staff upwards of $20 to get a good cleaning, only to have my bed made and that's it. The showers are moldy, and I had to buy my own shower cleaner. It also seems as though there is a shortage of toilet brushes because my toilet has yet to be cleaned. We have spoken with the GM "Derek" and were assured we would be taken care of. That has not been the case.

Hotel allows dogs which bark and howl. And, on the weekends the smell of Marijuana is so thick in the hotel you may think you will get a contact high.

Personally, I will never stay here again!