We visit the Charleston area regularly as one of us grew up in the Valley. We've stayed here many times. And most recently this place has gone way down hill. Charleston is a place with a lot of mediocre accommodations, sadly. And this hotel is now in that space. Dirty, stinky sheets, no attention to detail -- just food left in the lobby, on the floors, carpets not vacuumed in hallways.... I don't know if this place has changed management but the current do not understand customer service. This place needs an upgrade, significant staff training, and leadership that isn't all hilljack. It's really just become gross there and most likely we will be looking for another place to stay when we visit in December. It's a shame that it has falled so far down.