Very nice and clean rooms. The breakfast is great as well. The reason for the low rating is the Embassy charges you to park. Yes after you pay for room and unaware to their policy I asked them where do I park. They informed me I had to pay them an additional $15 to park. Just great business. They are not smart enough to raise the room prices they charge you for something that is normally free.
Dear 467toddm,
We apologize for any frustration you may have experienced regarding our parking fee. We have separate parking charges to cater to our guests who do not have vehicles. We appreciate your feedback and will consider it while evaluating our guest offerings. We hope you'll return soon.
Sincerely,
Derek Boyd
General Manager
Honestly, there was really nothing wrong with the stay, the rooms, the beds, or the robust breakfast. The hotel was clean. There were not many guests midweek, so it was quiet. The beds were OK. So, why not a 5-star? After doing 100's of hotel reviews, every property can't get a 5-star just for meeting all expectations; the hotel has to exceed in everything and really stand out. So, a 4-star it is.
My only note on this property is that the parking garage is behind the hotel. If you arrive late at night, you have to walk from the garage, around a chain link fence, and through the meeting room area to get to the front desk or the elevators.
Dear Thomas-GenevieveH,
Thank you for taking the time to share your review. Sincere feedback like yours allows us to monitor and enhance our guest experience. We're pleased to hear that our clean, quiet rooms, bed, and robust breakfast made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon.
Best,
Derek Boyd
General Manager
This experience was awful. I had 2 night reservations, I called in 3 weeks before, and talk to a young lady at the front desk. She helpfully changed my reservation to 1 night due to my son’s Type 1 diabetes. I was sent a confirmation with the new reservation from Hilton. When we checked out our rate was different by $100. Long story short, after talking to hotel GM and corporate Hilton, they didn’t honor the rate Hilton confirmed. They basically said since I changed to 1 night my rate should have changed and there employee messed up. They also changed our room from a double queen, to a queen and pull out, and wouldn’t honor a late check-out due being to busy. This is a typical experience I have with Hilton’s, but this hotels leadership is obviously very poor. I would highly recommend not staying here. See photos of confirmation and actual charges.
Dear dbielek,
We try to be as transparent as possible regarding our charges, so I regret that we fell short in this area and that you found our associates unhelpful. Additionally, my heartfelt apologies for disappointing you due to the room type you were assigned. We strive to provide every guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip.
Sincerely,
Derek Boyd
General Manager
My son and I stayed there on our road trip from Miami to Buffalo. The place is amazing! Beautiful place. Very clean. Great people, great bartenders, and probably the best breakfast we've ever experienced. It was a weekend, but the city was like a ghost town. Felt like the twilight zone. Where are all the people?
Dear Sightsee04217197820,
That is what we like to hear! Thank you so much for your generous review and recommendations, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon.
Best,
Derek Boyd
General Manager
We reserved & paid for a king suite room and was assigned to a double bed room. After my family went to the room and saw this, we went downstairs to let them know and was told they had no more rooms available and that they overbooked the hotel. My husband and I had to sleep apart! The pool was out of order. The fountains were out of order, drained. As we arrived late in the evening, my husband asked the if we could get a late checkout. The young male with a ponytail told him that he already "gave out a few" and couldn't help. My husband asked another worker named John Bush and he gave us a late checkout. The shampoo and conditioner bottles were also empty. For a $200+/ night stay, we were thankful for a place to stay on our travel but disappointed in the overall experience.
Dear BMX01,
We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to the room type you were assigned and that we were unable to fulfill your request for a late check out. We strive to provide every guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip.
Sincerely,
Derek Boyd
General Manager
