The wife and I stayed here for an overnight stay on a road trip to visit family for Thanksgiving week. Property is beautiful but parking is limited and creates chaos in the loading area and the front desk hospitality left little to be desired! I had already checked in using the App and was surprised to find out my room wouldn’t be available until 6pm. As a Diamond member I can usually check in before 3 so this was new. Felt like I was berated because I booked my stay using points and wasn’t offered my welcome bag. The Manager’s reception was a variety of beverages including adult beverages (apparently you need coupons to get your free 2 drinks) and very limited snacks!! We weren’t told that we had drink coupons in our physical key card packet. Was going to go to the “restaurant” but it ended up being about 12 tables in the middle of the lobby and seeing the minimal assortment of snacks being offered we decided to pass on dinner. Wanted to go enjoy the indoor heated pool but found a cold and cloudy pool! On the return trip home, we tried to stay at the Marriott but they were booked so ended up giving this hotel another try. Bad decision! Parking lot was so full couldn’t even drive thru the parking lot to unload bags. Had to park in parking garage next door-over flow parking area. The wife walked in with the bags to get room key, again checked in using app but she wanted a physical key. My wife had words with the guy that apparently handles the parking lot. She wasn’t able to get a room key because he escorted her over to the seating area as soon as she came in- he upset her. Again didn’t get a welcome bag. Tried to order room service from the room as was told I had to come down to order food (none of the QR Codes in the room would scan for the menu). Ordered the salmon, assorted veggies and a salad. Received the food in take out containers in a paper bag! I guess they door dashed the meal??? The salmon was inedible (very dry and very small portion). Wasn’t impressed with the snacks at reception or dinner so we passed on breakfast both times!! I stay at Hilton properties very frequently and don’t think I’ll be staying here again.

Great accommodations and staff was so courteous!! Love the made to order breakfast and the two free drinks plus hor d ‘oeuvre at the evening reception was a great way to end a stressful meeting. Thank you Hilton
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Unresponsive Management - Had a single night stay on 9/26. Charge applied to my credit card on 9/29. On 10/12 a duplicate charge was applied. Notified the hotel and was told that they changed a system and the duplicate charge would be refunded in 3-5 business days. Its now been almost 3 weeks without resolution.