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“Everything we needed, some issues with hot water...”
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Very good
19 reviews
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Overview
Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 4
Williamsburg, Virginia

Reviews from our community

Very good - based on 19 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
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English first
Doug S
Annandale, Virginia, United States
Level 6 Contributor
228 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Stay away until housekeeping gets a serious overhaul”
Reviewed 31 December 2014 for a stay in December 2014
1
person found this review helpful

Checking in on Christmas Eve, we were offered a unit with a sticky dining area table top and a lot of stuff that looked like paint chips on the carpet. When we balked, we were shown other units in similar shape, including one with a brown ring in the bathtub and one with ants in the bathroom. They smelled musty, too. That night we reluctantly stayed in the SIXTH one, the least bad, because it was getting late and we were tired. The following day we moved to yet another unit, still not sparkling but at least not gross. What was most disturbing is that management didn't seem to think there was really a problem -- I think they were just trying to appease a couple of finicky guests, as they saw it. They gave us a couple of coupons god for a nice discount at any of several nearby resetaurants. In the restaurant we chose for lunch the next day, the waitress cheerfully informed us, "Oh, we see a lot of these coupons. We must have had 30 just at yesterday's dinner."

Worst of all, the Wyndham corporate Customer Relations person I got on the phone on the 26th, as we were trying to get switched to a different resort, just poured gasoline on the fire. He told me the resort could not do any more for us when the manager, whom he had on the other line, was offering those dinner tickets. (She told me this a few hours later, when I followed up in person.) He apparently had also not told her that meal tickets were one of the forms of compensation I had indicated I might accept.

I will credit the resort staff, especially the front desk people and one security guy who escorted us to rooms, with being helpful and considerate. The one manager I eventually connected with seemed genuinely interested in being helpful, but surprisingly limited in what she could offer. (No upgrade, for example.)

Oh, and the renovated units, the allegedly improved ones, had some color schemes that seem to have been picked out by Stevie Wonder. Drab, dreary stained carpets "enlivened" by multicolor drapes that looked like they might have come from Mardi Gras -- after the serious drinking had been going on for a while. Ugh.

The hot water in the shower takes quite a while to get hot. They explain that this is not a malfunction, but a feature -- something about being "green." I don't understand how it is eco-friendly to keep having to run and drain water for several minutes without using it.

In short, the amenities sound attractive in prospect, but you couldn't pay me to stay here again. This place really needs someone like the late Leona Helmsley to teach them what "clean and attractive" means in the hospitality business.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: location
Liked least: poor housekeeping
Travelling group: Friends
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeachyD
MetroWest Boston
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Everything we needed, some issues with hot water, no elevator”
Reviewed 29 September 2014 for a stay in September 2014

We stayed for four nights and were generally pleased. The place was very clean and had a small kitchenette at one end of the living room. Washer and dryer were provided in the bathroom, but we did not use them.

We could hear noise from the next door neighbors, as the walls were fairly thin. Luckily, they didn't really disturb us. We chose the top floor and were happy that we did. No one walking overhead makes for better sleep! There is no elevator, so some folks might find staying on an upper floor to be difficult.

There was a natural gas smell when we ran the hot water which we reported when we left. We opened both doors to the bathroom and ran the fan when we used the shower. The tankless hot water system they described in the literature shared with us on checkin was nothing new to us. We have one at home. Once the hot water was flowing, however, we had some interruptions. Each of the four showers I took was interrupted with COLD water for a period from a minute to 3 minutes. That was less than pleasant.

We did not use any of the facilities provided: indoor and outdoor pools, tennis courts, mini-golf.

We were still required to pay a $5.00 Daily Fee for activities even though we did not participate.

Our total cost for four nights was $411.00. Not bad for the price. I might go back to the Country Inn and Suites for a lower rate in the future.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property?
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
29 Sep 2014
Thank you for reviewing your stay with us! We hope you’ll consider Vacation Strategy for your next trip; we look forward to working with you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Olubunmi...
Lagos, Lagos, Nigeria
Level 4 Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Awesome! Awesome!! Awesome!!!”
Reviewed 3 September 2014 for a stay in August 2014
1
person found this review helpful

From check-in to check-out, it was a great experience here.The interior and exterior were immaculate. It was a family affair, and we loved the fact that it was very kid friendly too. Our son had a blast riding his bike on the property. Wyndham Kingsgate has amenities such as an indoor, outdoor swimming pool, hot tub, tennis court, movie theatre. We highly recommend it to others. We definitely will return ;-)

Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
15 Sep 2014
Thank you for reviewing your stay with us! We hope you’ll consider Vacation Strategy for your next trip; we look forward to working with you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
edangie31...
Bracebridge, Canada
Level 6 Contributor
310 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
“Nice resort to stay to see colonial Williamsburg”
Reviewed 26 July 2014 for a stay in June 2013

This was a wonderful little resort. Had a great many amenities. Pool, restaurant, theatre, mini golf, tennis courts......

The unit was OK, needed a little updating, but we found it small for just the two of us. We loved everything else. Was centrally located to visit colonial Williamsburg, Yorktown and Jamestown. Busch Gardens was nearby, though we didn't visit. We would visit again, but take a 2 bedroom and not in June. It was very hot and humid there. Lots to do, overall it was a great place to visit....

Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
26 Aug 2014
Thank you for reviewing your stay with us! We hope you’ll consider Vacation Strategy for your next trip, we look forward to working with you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eunice S
Clinton, New Jersey
1 review
“Very clean, relaxing and enjoyable.”
Reviewed 15 June 2014 for a stay in June 2014

The resort is very clean and has a lot of amenities. The staff is supper friendly and very helpful. Will be returning next year. My daughter (age 10) had a good time. She enjoyed the pools, game room and miniature golf. Would highly recommend this location for your vacation.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: liked everything about this resort.
Liked least: Nothing the entire experience was enjoyable.
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
27 Jun 2014
Thank you so much for reviewing your stay through Vacation Strategy. We are glad to hear you had a great vacation and look forwarding to working with you in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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