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Linda B

Beautiful views

3.0 of 5 bubblesReviewed 16 Mar 2024
This hotel is in a beautiful area, rooms are bright and spacious, but need a bit of an up-grade, we went with a tour for 2 nights. They have a beautiful pool on site which we were told we could use, but when we arrived were told pool out of use for maintenance, we asked if it would be ready for next day but it wasn’t. Really disappointed as it was our last day in New Zealand and wanted to relax in pool.
Maintenance were around pool putting white powder in and cleaning edges all day, it looked an awful green colour.

Breakfast was good with lots of choice, and evening buffet meal was excellent, with Oysters, mussels, meats, ect, best I have had on holiday.
Date of stay: March 2024
Room Tip: This hotel has beautiful views, and food really good, lovely pool area , when able to use, just...
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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Reviewed 24 February 2024

A wonderful end to our holiday in New Zealand. Friendly, helpful staff, good food and beautiful grounds.
As has been mentioned in other reviews, Dimitri was a star, nothing was too much trouble. The staff at reception, bar and restaurant were also very helpful.
Many thanks for such a relaxing stay

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Ann B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael du Toit, Guest Services / Front Office at Copthorne Hotel And Resort Bay Of Islands, responded to this reviewResponded 7 March 2024

Thank you for choosing Copthorne Bay of Islands for your New Zealand holiday finale! We are delighted to hear you enjoyed our friendly staff, delicious food, and the beauty of our grounds. Dimitri and the entire team appreciate your kind words. We hope to welcome you back for another relaxing stay soon.

Best regards,

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Reviewed 23 February 2024

This was an amazing resort with beautiful views (we had a waterview room). Staff were friendly and helpful which gave us a relaxed feeling during our stay. The resort style facilities were first class. Pool & spa area very relaxing. The buffet breakfast and evening meal was varied and delicious. Would highly recommend this hotel.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Travelwisetwosome
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael du Toit, Guest Services / Front Office at Copthorne Hotel And Resort Bay Of Islands, responded to this reviewResponded 7 March 2024

We are thrilled to hear that you had an amazing experience at Copthorne Bay of Islands! It's fantastic that you enjoyed the beautiful views, friendly staff, and the relaxed atmosphere during your stay. We are glad you appreciated our first-class facilities, including the relaxing pool and spa area. Thank you for recommending our hotel, and we look forward to hosting you again soon.

Best regards,

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Reviewed 12 February 2024 via mobile

We got lucky - the Duty Manageress allowed us an upgrade as we weren't happy with our view looking over the parking lot/harbour. We ended up with a superior room with a spectacular view over the ocean. I can't recall her name, but she was also so friendly & helpful, by far the hotel's best asset.

But that's where the plaudits end unfortunately. Here's a summary to help others:-

1. Fantastic location, no doubt about that
2. It's tired & lacks style - the buildings look like an old military establishment
3. The pool area design makes the water look green & dingy - not attractive at all
4. Very few sun beds in grassy area
5. Housekeeping is dreadful - they didn't clean our loo, our carpet was left with crumbs, obviously untouched, the bin was left unemptied, a pillow stain was left with a dark stain which wasn't my wife's

Fortunately the view "saved our bacon" & as we were out exploring the stunning North Island, it didn't matter quite so much. That said, I don't know what we paid as it was through Trailfinders.

I wouldn't recommend, it's tired, lacks style & has serious cleanliness issues.

Date of stay: February 2024
Trip type: Travelled as a couple
1  Thank Fairalways
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael du Toit, Guest Services / Front Office at Copthorne Hotel And Resort Bay Of Islands, responded to this reviewResponded 7 March 2024

Thank you for taking the time to share your recent experience at Copthorne Bay of Islands. We appreciate your feedback, both positive and negative, as it helps us identify areas for improvement and ensure all our guests have an enjoyable stay.

We are delighted to hear that the Duty Manager was able to assist you with an upgrade to a room with a better view. Her dedication to guest satisfaction reflects the values we hold dear at our hotel.

We sincerely apologize that other aspects of your stay, such as the cleanliness of your room, the pool area, and the availability of sun loungers, did not meet your expectations. These shortcomings fall below our usual standards and we take your concerns very seriously. We have addressed these issues with the respective departments and are taking immediate corrective actions, including a thorough review of our procedures to prevent similar occurrences in the future.

We understand your hesitation to recommend our hotel at this time, and we hope that the actions we are taking demonstrate our commitment to providing a comfortable and enjoyable experience for all our guests. We continuously strive to improve and your feedback plays a vital role in that process.

Thank you for your understanding.

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Reviewed 3 February 2024 via mobile

Our travel agent had booked us into a dreadful hotel so we had no choice but to find alternative accommodation. Dimitri came to our rescue. This very helpful, enthusiastic and delightful French man was incredibly hospitable, helpful and honest. This man needs a promotion and is the best thing about the hotel. The room was ok, clean and comfortable. The breakfast ok too with plenty of choice. We have come to the conclusion there is an almighty gap between 4 and 5 star. Several areas of the hotel require just a little attention such as the windows looking out to sea, Hibiscus Wing on level 700. The most incredible view and the window is fully of cobwebs abd filthy dirty. A tray and plate etc left outside a room for over 24 hours! Housekeeping would have walked past it! Apart from Dimitri the staff appear a little lazy and some, unfriendly. This hotel needs a firm manager to shake it up.

Date of stay: February 2024
Trip type: Travelled as a couple
1  Thank sodie69
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael du Toit, Guest Services / Front Office at Copthorne Hotel And Resort Bay Of Islands, responded to this reviewResponded 7 March 2024

Thank you for your review. We appreciate you highlighting Dimitri's excellent service.

We apologize for the unclean windows and housekeeping oversight. These issues have been addressed immediately. We also appreciate your feedback on staff attentiveness and will use it for development.

We understand your concerns about the 4-star rating and are committed to improvement. Your feedback helps us bridge the gap.

Thank you for staying with us. We hope to see you again soon!

Sincerely,

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Reviewed 31 January 2024

We are currently staying at this hotel and are very disappointed with our choice. The room is very dated and not clean. The full length mirror is covered in fingerprints and smudges, there was a long dark hair on the bathtub and there are about a dozen dead bugs in the glass globe on our ceiling light. The hallways have not been vacuumed in our 3 day stay, the laundry room is filthy and there are large cobwebs between the stairway spindles on the staircases in the hallways. During our 3 night stay we have had some towels that are white and fluffy and some that are dingy and thin. In our month long visit to New Zealand this is the dirtiest hotel that we have stayed at.

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank M7494XSannef
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael du Toit, Guest Services / Front Office at Copthorne Hotel And Resort Bay Of Islands, responded to this reviewResponded 7 March 2024

Thank you for taking the time to provide us with your feedback regarding your recent stay. We sincerely apologize for the inconveniences you faced, and we are committed to addressing each concern to enhance the overall guest experience. Your observations are crucial in maintaining our standards, and we assure you that corrective measures will be implemented promptly. We value your insights and hope you will consider giving us another chance to exceed your expectations in the future.

Best regards,

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