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Charlene J
Northland Region, New Zealand

Wonderful family stay - feeling refreshed

4.0 of 5 bubblesReviewed 30 Jan 2024
We had a wonderful stay here, just one night unfortunately, a special for 4 people came up with a sea view room , breakfast included.
I booked the add on of an early check in at 12. One thing to note, this add on does seem to be something the company creates but the reception staff don't know about it. Best to phone ahead or get something in writing so the staff at the hotel know you are coming earlier than 2pm.
Other than that, in the end our room was ready shortly after 12, and we had a wonderful stay close to the pool and restaurant. Breakfast was great, weather spectacular and views beautiful. Everyone was helpful. Didn't need to go to Paihia.
But if you do, drive!
Tennis racket and balls avail at reception for a hit. Then cool off in the pool right up till late.
Room service dinner for an easy night with young kids, and the air con was new and not loud and cranky all night like some of the old ones at hotels!
Thanks for our break before school starts!
Date of stay: January 2024
Room Tip: The spa wasn't working, one of the many dilemmas at hotels it seems
Trip type: Travelled with family
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael du Toit, Guest Services / Front Office at Copthorne Hotel and Resort Bay of Islands, responded to this review
Responded 6 Mar 2024
Thank you for sharing your wonderful experience during your one-night stay with us. We are delighted to hear that you enjoyed the special offer, sea view room, and inclusive breakfast. We appreciate your feedback on the early check-in add-on, and we will work on improving communication with our reception staff.

It is great to know that despite this, your room was ready shortly after 12, and you had a fantastic time by the pool and restaurant. We're thrilled you found the breakfast enjoyable and that our team was helpful throughout your stay. Your mention of the tennis amenities and room service dinner for a relaxed evening with young kids is appreciated.

We hope your break before the school starts was rejuvenating, and we look forward to welcoming you back for another memorable stay.

Warm regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 29 January 2024

Well, I am between a 3 and a 4 star. There were two things that kept me from giving a 4 star. Check in was horrible. Young, Asian girl with mid length straight black hair (I am so sorry I did not catch her name) had no time for us at all. No greeting, no information about property and frustrated when we asked a second time for confirmation of directions to room. Wam, bam, thank you mam scenario. What's your name, here's your keys, thats where you go. We just kind of scuffled off to our room, which we struggled to find, feeling a bit unwanted. :( Opened the door to our room and the stuffy, warm, musty, moldy smell hit us in the face. Yuck. Cranked the air conditioner and fortuneatly that kept the smell at bay for the rest of the stay. Room size and condition is VERY overpriced!!!! (Superior Seaview Room Category) But balcony and view are wonderful! OK, so the rest of the stay was very pleasant. Next day hubby went to front desk to get wifi. Staff were very nice and aplogized for their co worker. Apparently this is an on going problem with her. Gave us a sheet of paper with all the information we needed for a successful stay. Restaurant staff all amazing, buffet had good variety for both dinner and breakfast, along with a set menu to chose from. Food was very good. Great location, however, I did read some reviews that talked about 10 minute walk to town. Maybe if you are a sprinter. For a fast paced walk you could maybe make it to mid town where the shops and restaurants are in 25 minutes. Maybe. We drove into town and struggled with the parking issues but made it work. Overall, happy enough, but would have been happier if they hadn't charged so much for the room.

Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank tammyhZ8425UQ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael du Toit, Guest Services / Front Office at Copthorne Hotel and Resort Bay of Islands, responded to this reviewResponded 7 March 2024

Thank you for your detailed feedback. We genuinely appreciate your honesty and want to apologize for the less-than-ideal aspects of your stay. We are sorry to hear about the check-in experience, and we will address this issue with our staff to ensure a more welcoming and informative process for our guests.

We regret any inconvenience caused by the initial room conditions, and we are glad the air conditioning helped alleviate the smell during your stay. Your observations on room pricing have been noted, and we'll review our pricing structure to ensure fair value for our guests.

It is heartening to hear positive feedback about our restaurant and buffet offerings, as well as the friendly assistance you received from our staff during your stay. We understand the importance of effective communication and will strive to improve in this aspect.

Thank you for choosing to stay with us, and we hope to have the opportunity to better meet your expectations in the future.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2024

A very expensive price for a below average room
Pros: comfortable bed, great location, friendly staff
Cons: upwards of $230 NZD for a basic, outdated room, empty body wash bottle just doesn’t add up
Add additional costs of pool fee
Buffet breakfast cost of $35. A cafe meal and coffee wouldn’t cost this much for 1pp
A pricey night to not be satisfied

Room tip: Go elsewhere
Date of stay: January 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Mobile26984240445
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael du Toit, Guest Services / Front Office at Copthorne Hotel and Resort Bay of Islands, responded to this reviewResponded 7 March 2024

Thank you for sharing your feedback. We appreciate your positive comments on the comfortable bed, great location, and friendly staff. We understand your concerns about room pricing and additional fees. Your insights are valuable, and we apologize for any disappointment and hope to have the chance to enhance your experience in the future.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2024 via mobile

We had a wonderful stay here. The staff was so accommodating and nice. Upal was one of our bartenders and the nicest person! The pool was amazing, there’s a nice walk out to the beach with a wonderful view of the bay. The restaurant had really good food. We did the couples massage and facials at the SOS spa and that was such a relaxing experience. We booked a fishing which picked us up at the yacht club right next to the hotel and the chef was nice enough to prepare our catch of the day. Loved it here.

Date of stay: January 2024
Trip type: Travelled as a couple
Thank Companion31000886277
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael du Toit, Guest Services / Front Office at Copthorne Hotel and Resort Bay of Islands, responded to this reviewResponded 7 March 2024

We are thrilled to hear about your wonderful stay! Upal and our staff are delighted to have made your experience memorable. It is great that you enjoyed the pool, the beach view, and the delicious food at our restaurant. The SOS spa experience and the fishing adventure sound fantastic – we are glad you had a relaxing time. Thank you for choosing us, and we look forward to welcoming you back for another delightful stay.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2024 via mobile

The service on arrival was fast. The room was clean. Reasonably comfortable bed. Good shower. Great pool area next to the beach. Dining was a buffet with the works. Breakfast had so much variety you couldn't eat enough. Very impressed with this place.

Date of stay: January 2024
Trip type: Travelled as a couple
Thank PaulT913
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael du Toit, Guest Services / Front Office at Copthorne Hotel and Resort Bay of Islands, responded to this reviewResponded 7 March 2024

Thank you for taking the time to share your positive experience with us. I am delighted to hear that the service on arrival met your expectations and that you found the room clean and comfortable. It is great to know that our pool area and dining options, including the breakfast buffet, left a positive impression on you.

We sincerely appreciate your kind words and look forward to the pleasure of hosting you again for another delightful stay.

Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2024

One of the worst ever: no hot water 2/3 days….pool closed for biological contamination 3/3 days…..not drinkable water 3/3 days….no internet 3/3 days…..terrible room conditions 3/3 days….hotel staff could care less about these issues….wouldn’t recommend to anyone….our travel group of 18 was furious with this joke of a hotel

Room tip: Do not book here under any circumstances
Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Gerronimo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael du Toit, Guest Services / Front Office at Copthorne Hotel and Resort Bay of Islands, responded to this reviewResponded 7 March 2024

We sincerely apologize for the multiple issues you encountered during your stay. It is disheartening to hear about the lack of hot water, pool closure, undrinkable water, and internet issues. The condition of your room is also unacceptable, and we regret that our staff did not address these concerns adequately.

Your feedback is taken seriously, and we assure you that we are investigating and addressing each issue to prevent such occurrences in the future. We understand the frustration this has caused your travel group, and we sincerely apologize for falling short of your expectations.

If you would be willing to provide additional details, it would assist us in resolving these matters promptly. We appreciate your honesty and the opportunity to make amends.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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