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“Dog in food prep area”
Review of The Acai Shack

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The Acai Shack
Ranked #2 of 2 Dessert in Kerikeri
Description: Located at the beautiful Bay of Islands New Zealand. Serving FRESH • ORGANIC Acai Bowls jam packed full of Goodness! ACAI BOWLS - SMOOTHIES - JUICES - RAW TREATS - FAIRTRADE COFFEE - SUPERFOOD LATTES - ORGANIC TEA - HEALTHY SNACKS Organic, Vegan, Dairy Free, Gluten Free & Refined Sugar Free options! Street Parking directly out the front & along Kerikeri Road. Dog Friendly - when on a lead!
Restaurant details
Description: Located at the beautiful Bay of Islands New Zealand. Serving FRESH • ORGANIC Acai Bowls jam packed full of Goodness! ACAI BOWLS - SMOOTHIES - JUICES - RAW TREATS - FAIRTRADE COFFEE - SUPERFOOD LATTES - ORGANIC TEA - HEALTHY SNACKS Organic, Vegan, Dairy Free, Gluten Free & Refined Sugar Free options! Street Parking directly out the front & along Kerikeri Road. Dog Friendly - when on a lead!
Reviewed 24 November 2021

Walking a dog through your food prep area is inappropriate at any time and for any reason. To the older lady more senior person, we would have let it go with acknowledgement that it was wrong, except when advised, you chose to be confrontational, aggressive, condescending, rude and specified that it wasn't 'a big deal'. This was not handled in any way, in a professional or satisfactory manner. One would assume with COVID, all customers would be treated with due respect and consideration, and supporting local business at this critical time would be valued. The food wasn't exceptional enough to warrant me not making it a big deal, or to return or recommend. Just because we live in KeriKeri, and it is a casual lifestyle, it does not mean that casual is the way to address legitimate concerns of food handling protocols and work place health standards. The reason given by said person, was the dog was quickly walked through, on a lead as it was the only access point to reach the back of the building. Unbeknownst to said person, we are neither blind nor stupid enough not to notice the two access lanes leading to the back of the shop where the dog could have been quite easily and rightfully lead. Suggestion to the owners. Better staff training on how to address legitimate concerns from a paying customer, and to the young manager, perhaps a course on customer relations, problem resolution and health standards. In response to how he expected it to be handled, her response was 'good luck with that', when he said he would be taking it further. I too work in the hospitality industry as a cook, and have never, in all my time, experienced this. With all of that I give you a rating of one out of five.

Date of visit: November 2021
    • Value
    • Service
    • Food
Thank B7404WUmelissal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (3)
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Reviewed 14 March 2021

Loved this! We had ika mata salad and coffee and it was totally refreshing and fresh. The place is small but has indoor and outdoor seating. It is extremely popular and busy and a clear local favourite. Staff are friendly, efficient and busy. Everything appeared to be recyclable, which is real bonus for those concerned with landfill and the environment.

Date of visit: March 2021
    • Value
    • Service
    • Food
3  Thank Dr Benjamin P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 January 2019 via mobile

Just a tiny distance out of central Kerikeri with great frontage parking. Good snack menu - we both had the smashed avocado on toasted GF bread. Served with squeezed lemon and with rock salt - wow. The coffees were good and service friendly. Try it.

Date of visit: January 2019
Thank kenz56
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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